Service Support Officer (Reception) LBS-005

Job Category :Admin & Clerical

Location : Sumner House, Southwark Council

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 08:45

End Time : 17:00

Salary: £14.22

We need a bright and experienced receptionist, to join our busy children’s service in Peckham, where the main responsibility revolves around looking after the demanding reception desk.  

At the heart of this role you will contribute to the achievement of quality customer care, including providing good customer services as the first point of contact for clients and other agencies. Sensitivity and a professional approach in dealing with children and families facing difficult situations are essential.

You should enjoy a challenge and have experience of working in a Children’s Services or similar setting for our busy office in Peckham.

Use your IT and people skills and knowledge to carry out a variety of administrative activities from booking rooms, to using the electronic records to ensure that service targets are met.  

An essential part of the role will be to help new staff to get up and running by carrying out reception inductions so you will need to be able to keep up-to-date with changes within the department and promote good working relationships.

PRINCIPAL ACCOUNTABILITIES

1. Carry out administrative functions (as determined by the nature 

of the service), taking into account Departmental policies and procedures, and requirements of Government Departments.

• Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates
• Provide  information and guidance on processes and procedures to Social Work Practitioners and Managers
• Update complex information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.
• Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents.
• Provide basic specific financial support to the service, including issuing of travel warrants.
• Distribution of information e.g. Assessments, LAC reviews, panel papers to Families, young people, Practitioners and Independent Panel Members, ensuring compliance with the Data Protection Act.
• Providing reception services, ensuring quality customer care for all visitors and directing callers to appropriate services.

Knowledge, including educational qualifications:

Knowledge of the nature and operation of Children’s services department

Interpersonal skills, so as to deal appropriately with a wide range of people in a variety of settings e.g. reception cover and on the telephone.

An understanding of the principles of a quality customer care service

Understanding of how to organise and prioritise own workload

A general understanding of the principles and applications of Diversity in the workplace

An awareness of health and safety issues within an office environment

Understanding and appreciating the importance of and need for confidentially

Experience:

To have extensive administrative experience, including data input and retrieval.

Experience of compiling and maintaining records and administrative systems

Experience of data cleansing, producing statistical information

Aptitudes, Skills & Competencies:

Literacy skills to enable the post holder to produce high quality non-standard correspondence – take and produce Minutes.

Numerical skills to enable the post holder to produce statistical information and contribute to statistical reports

Ability to resolve problems creatively, and disseminate information clearly.

Ability to review and maintain administrative systems

Interpersonal skills in order to deal appropriately with a wide range people in a variety of settings (e.g. reception service, meetings). 

Ability to organise and prioritise own and other’s work responding to changing priorities and deadlines