Retail Assistant

Job Category : Catering / Hospitality

Location :Rotherham Metropolitan Borough Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.47

Accountabilities: Responsible for the day to day running of the shop. The aim of the manager is to maximise profit while minimising costs by:

•          Creating a customer service led culture which is always striving to improve performance 

•          Scheduling the staff rotas, ensuring correct staff levels at all times

•          Managing stock levels and making key decisions about stock control

•          Analysing sales figures and forecasting future sales

•          Analysing and interpreting trends to facilitate planning

•          Recording all sales figures by “maker” for data analysis and forward planning

•          Providing training and support for retail apprentices who will form the staff team for the shop

•          Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing and / or organising training and development.  

•          Ensuring standards for quality and health & Safety are met

•          Resolving Health & Safety and security issues

•          Responding to Customer complaints and comments

•          Organising special promotions, displays and events

•          Updating colleagues on business performance, new initiatives and other pertinent issues

•          Having a presence on the shop floor, engaging with colleagues and customers, and identifying or resolving urgent issues.

•          Playing an active role on the shop floor with the team

•          Being main point of contact for “makers” who are supplying the stock

•          Offering retail advice to makers to enhance sales of their stock 

•          Promoting the shop locally predominantly through social media

•          Any other duties that are required of you from time to time

Requirements:

• Five years continuous employment referencing, and consent to undertake a criminal record check 

• Proven retail experience in a management role 

• Previous experience of working to and achieving demanding targets within tight budgets

• Experience in supporting delivery of retail objectives, including maximising sales 

• Coaching and mentoring the team to improve performance

• Leading by example, displaying a hands on approach and setting high standards for your team

• Working knowledge of profit & loss accounts 

• Grade C or equivalent in Numeracy and Literacy

• Demonstrable ability to remain calm under pressure

• Strong knowledge of social media 

• Excellent organisation and administrative skills