Receptionist (Grade 3)

Job Category : Construction Trades & Operatives
Location : Thornhill Cemetery And Crematorium, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.62

Receptionist
Job Specific Requirements

1. To receive calls from the public and service users and offer relevant information or refer callers onto the appropriate person.
2. Present (first point of contact) sympathetic service to callers and visitors.
3. Meet and greet families arriving to reception to attend burials and witness scatters.
4. Carryout initial cremation bookings using bespoke software.
5. Manage the generic email account and respond to any general enquiries or pass onto relevant staff member.
6. Responsible for opening daily mail and recording where necessary and distributing to appropriate staff.
7. Ensure correct collation/distribution of all outgoing mail and correspondence.
8. Operate the postal franking machine.
9. Accepting payments by cash, cheque and card in accordance with financial regulations.
10. Operating till and daily reconciliation of the till in accordance with financial regulations.
11. Assist with the processing of the application forms for ‘Book of Remembrance’ entries’ and to provide help and advice on other memorial options.
12. Sending of Remembrance Books to calligrapher by courier at required times and checking of entries on return.
13. Responsible for ordering and stock control of stationary.
14. Conduct record searches using cemetery plans and historical records dating back to 1857 to assist members of public.
15. Dealing with enquiries relating to family history searches and sending out information.
16. Responsible for ensuring a supply of up to date applications forms, leaflets & brochures is available on reception to hand to customers or send out by post as required.

Experience / Knowledge
Previous experience in a customer focussed environment or demonstrate knowledge of good customer care practices.
Experience in dealing sympathetically with public enquiries.

Skills and Abilities
Mextremely distressed in a sympathetic, tactful and professional manner and have an understanding approach to the needs of the bereaved.

Demonstrate proficiency in use of IT systems in particular Microsoft word, outlook, excel and web based tools.

Demonstrate the ability to communicate effectively in a manner appropriate to individual needs, in person, by phone or in writing.

Ability to work independently and collaboratively as part of a team.

Must possess good organisational skills and ability to work under pressure.
ust have the ability to deal with members of the public who may be

Education & Training
Educated to GSE level or equivalent.

Must possess good literacy and numeric skills.

Ability to speak welsh – level 3 or any non-Welsh speaking applicants must commit to attaining an agreed level of fluency.