Senior Business Analyst

Job Category : Interims
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £212.22

Role Purpose
To contribute as a specialist within a distinct area. Or to co-ordinate a specialist set of activities or a distinct smaller service area within a department.
Key Responsibilities
If relevant: Assist in the management of, or supervise, a defined team ensuring team members receive clear organisation, direction and development.
Provide specialist accurate timely advice and information to a range of customers (partner organisations, employees, key stakeholders, departments, managers) in a range of formats ensuring policies meet legislative requirements and codes of practice
Support projects and improvement programmes in specialist service areas and support Council-wide initiatives to ensure that projects are completed on time, to budget and to required standards that wider agenda requirements are met e.g. Council initiatives, Government agenda requirements
In consultation with customers identify and provide training and information sessions so understanding of the area of expertise is enhanced
Engage, establish develop and manage relationships with customers so that quality standards and business needs are met and contract terms are fulfilled, maximising cost effectiveness, quality service delivery and ensuring time scales and budgets are adhered to.
Maintain a high quality and consistent services to customers where agreed standards are achieved across a wide range of services, Service Level Agreements are adhered to (if present) and ownership is taken for responding to and/or resolving queries, complaints and requests from initial contact

Work Planning, Procedures and Organisation
You will co-ordinate a specialist area and support initiatives, projects and improvement programmes in your service area.
You will require a demonstrable understanding of the service, the relationship between the components and processes within it and an awareness of the environment within which it operates.
You will demonstrate a working knowledge of current emerging developments in the scope of your service (continuous professional development)
You will be required to work flexibly and manage a complex workload.
Knowledge, Skills and Experience

1. Significant experience within an organisation, delivering similar services.
2. You will have a relevant professional or equivalent degree level qualification, or you will have equivalent relevant experience.
3. You will demonstrate extensive knowledge and experience of contributing to developing processes, procedures and/or projects
4. You will have well-developed interpersonal skills for persuading, influencing and be able to build relationships and communicate effectively with customers.
5. You will have good literacy and report writing skills.
6. You will be able to understand and interpret complex data and provide solutions and recommendations to achieve appropriate outcomes.
7. You will have good analytical, numeracy and reasoning skills
8. You will be able to work flexibly, cope with competing demands through good time management and work under pressure.
9. You will have the ability monitor and or report on budgets budgets/financial information/resources
   If relevant: you will be able to assist in the management and develop a team