Clerical Officer – Grade C

Job Category : Admin & Clerical

Location : Ballard House, West Hoe Road, Plymouth City Council

Hours Per Week : 1.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £12.18

We are seeking an enthusiastic individual with excellent organisational and interpersonal skills to support the Business Support Team within our Families First Service.  

In order to undertake this role, it’s essential that you have the following: 

•          GCSE Grade A*-C (9-4) or equivalent in Maths and English. 

•          A willingness to undertake appropriate learning and development as required.  

The ideal candidate would also have the following desirable qualifications and knowledge: 

•          A good working knowledge of Microsoft Office software packages. 

•          Experience of working in a clerical or administrative environment. 

•          Experience of working in a team. 

•          NVQ Level 2 or 3. 

•          Customer care qualification or training.  

Clerical officers will all undertake a range of generic clerical work and front facing

tasks. There are a number of more specialist tasks which all clerical staff will be

expected to undertake. The balance (%) of tasks will differ depending on the service

area.

To act as first point of contact for clients and others who visit the reception

and answer calls in a timely manner. To provide clerical and administrative

support across a range of departmental activities including data inputting and

financial processing, and undertaking specialist administrative tasks (all staff will

be expected to contribute to cover).

The Role requires the candidate to search through a variety of different systems to identify families, summarise historical involvement with Services and add Contact Records to our system.  The information they will be reading is highly sensitive and can be, at times, distressing.  Accuracy is key to this role, as is confidentiality. 

The candidate must be able to self-motivate and work in relative isolation as the other clerical staff in the team work from home. 

The team work 8am-8pm and we would welcome applicants who wanted to cover the latter part of the day from 10am-6pm or 12noon-8pm

Interpersonal and communication skills required when arranging meetings

/conferences with internal and outside agencies

 Tactful communication when engaging with users of the service

 Investigate finance errors, verifying and auditing payments

 Accurate cash handling skills

 Keyboarding skills with proficient typing/word processing skills

 Literacy and numeracy skills for note taking

 Day to day processing and management of financial information, payments

and distribution of confidential information

 Ability to seek support and manage emotional responses on occasions, as

the post holder will be exposed to client information that is sensitive and

may at times be distressing, and will have regular exposure to service users

under stress with a range of complex needs

 Ability to provide an excellent person-centred approach when dealing with customers