Assistant Finance Officer (CTL) (Grade 3)

Job Category: Financial

Job location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL, Lincolnshire County Council

Hours per week: 37
Start date: Immediate start

Salary: £12.21 per hour

Hybrid working after 2 weeks initial training 1st two weeks office based in Central Lincoln, followed by 2 days in office set day Wednesday followed by 3 days working from home

Job description

Please Add JD

• Take live phone calls, and manage incoming emails.  To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
• Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments
• Refer queries to originating departments as necessary and monitor receipt of responses.
• Liaise with originating department regarding appropriate further recovery action/write off.
• Refer complex debts to the Senior Credit Controller.
• Make contact with debtors by telephone, letter and email.
• Access debtors to establish their financial circumstances and ability to pay.
• Report any problems with the achievement of debt review targets to the Senior Credit Controller.
• Review invoices and reminder letter for quality control.
• Provide advice on debt recovery process as and when required.
• Prepare debt cases for County Court action.
• Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems