Customer Service Advisor Care & Wellbeing Hub (Adults) G2

Job Category:  Admin & Clerical
Job location 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, 

United Kingdom 
Lincolnshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £12.76 per hour

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives – whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

The Opportunity 
We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Teams. Using the strength-based approach to enable positive change in people’s life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service. 
These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.

About you 
You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided. 
Excellent typing and sound IT skills are essential as you will be required to type and talk to ensure the contact is taken as efficiently as possible Serco Business

Where will I work? 
Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained. 
What hours will I work? 
Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 8pm, Monday to Friday. 
What training will I be given? 
You will be given a full Induction and relevant training aligned to your role and ongoing development.