Complaints Officer

Contract, Full Time

Nottingham

Posted 3 weeks ago

Job Category: Housing
Job location Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA,
United Kingdom
Ashfield District Council
Hours per week: 37
Start date: Immediate start
Salary: £25.04 per hour

Role is to be office based at Kirkby in Ashfield and will support with the investigation, acknowledgement and response to complaints over various service areas. The successful candidate should have knowledge of handling complaints in the social housing environment, good analytical and IT skills. An awareness of the Housing Ombudsman Service’s Complaint Handling Code would be preferrable. The role will be 37 hours per week, set over 5 days (Monday to Friday) with flexible hours between 8am & 5pm.

Assist with the collation and review of information relating to expressions of dissatisfaction
To acknowledge complaints in writing
To support with the drafting of complaint responses
To support with the drafting of complaint investigation notes
To ensure that complaints are handled in line with the Housing Ombudsman Service’s Complaint Handling Code and the council’s complaints policy/procedure
To support with the preparation of complaint information for submission to the Housing Ombudsman Service
To support with the implementation of complaint learning outcomes, recommendations and orders
To ensure that accurate complaint records are maintained

Job Category

Housing