Shared Service Manager

Job Category:  Revenues & Benefits
Job location Wallfields, Hertford, Hertfordshire, SG13 8EQ, United Kingdom
East Hertfordshire District Council
Hours per week: 37
Start date: Immediate start
Salary: £28.82 per hour



Monday to Friday working, hybrid working with at least one day in the office every Friday to support council tax team.

About the Role

As a key member of the management team, you will be responsible for the effective and efficient delivery of the Council Tax functions across our shared service. You will assist in the management of the team across remote settings, ensuring high performance, compliance, and excellent customer service.

You will also:

• Oversee the collection of over £200 million in revenues 
• Lead on the administration and collection of Council Tax 
• Support the End of Year and Annual Billing processing for the 2026/2027 year
• Liaise with internal and external stakeholders, including government bodies and auditors
• Support the Assistant Director for Revenues & Benefits Shared Service

What We’re Looking For

We are seeking a confident and experienced professional who can demonstrate:

• Relevant management experience in Revenues
• Strong knowledge of Council Tax and associated legislation
• Proven leadership and team management skills across diverse operations
• Excellent communication, analytical, and decision-making abilities
• IRRV Technician qualification or equivalent experience is desirable.

Key Competencies

• Personal effectiveness and resilience
• Analytical thinking and problem-solving
• People management and team leadership
• Customer focus and service delivery
• External and commercial awareness
• Resource and budget management

What can we offer you?

• A stimulating and supportive work environment
• Blending working (remote/office)
• Employee well-being programme
• Free parking when you are in the office