Intensive Housing Management Officer

Job Category : Housing
Location : Matilda House, A2Dominion
Start Date : Immediate Start
Salary: £13.00

ongoing order for Matilda House

Purpose
To deliver a high quality intensive housing management service that supports the general maintenance and security of the buildings and meets the needs of vulnerable sheltered housing and supported housing residents whilst achieving performance targets and maximising customer satisfaction, ensuring that all relevant policies and procedures are followed.
1. To carry out regular building inspections, identify elements of maintenance required and report repairs to the appropriate department.
2. To help maintain a high standard of cleanliness, safety and security within the building by carrying out regular checks (e.g. patrols and monitoring of CCTV, alarm testing) and maintaining accurate records (e.g. visitor log books, maintenance reporting, etc).
3. To direct service contractors as required, helping to ensure an efficient and cost effective service is delivered to residents and to the organisation as a whole.
4. To be a key holder for the building and to allow/supervise access as appropriate.
5. To assist the Housing Team with viewings and sign-ups.
6. To assist tenants to understand the housing management policies, for example where reporting of ASB would be appropriate
7. To regularly monitor the general safety and wellbeing of residents including sign-posting and referral of residents to support service services where appropriate.
8. To report any concerns relating to safeguarding of vulnerable people using the correct procedures.
9. To develop and maintain constructive relationships with residents, care and support providers, commissioning bodies and others from the wider community.
10. To be responsible for ensuring DBS compliance at the appropriate level for third party service providers i.e. hairdressers, volunteers to sites within area of responsibility.