Job Board

Job Category:   Admin & Clerical

Job location: The Oasts, Newnham Court Village, Bearsted Road, Maidstone, Kent, ME14 5LH, United Kingdom
Southern Housing
Hours per week: 36

Start date: Immediate start
Salary: £13.92 per hour


To oversee the maintenance scheduling diary

To work with the property administration an customer services team to ensure repairs are diagnosed and scheduled correctly. 

To be the first point of contact for scheduling repairs. 

Liasing directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner. 

To be based in The Oasts, Maidstone, ME14 5LH

Desirable experience in repairs and social housing.

Job Category:   Admin & Clerical

Job location: The Crescent, Taunton, Somerset, TA1 4DY, United Kingdom
Somerset Council
Hours per week: 37

Start date: Immediate start
Salary: £12.85 per hour


Main Responsibilities & Duties

 1 Day Per Week In Office

Maintain systems to enable practices and procedures to operate to specified standards (e.g. administer imprest and unofficial funds, verifying clients personal finance records, security of cash).

Prepare orders for goods/services, receive and check delivery notes, invoices and accounts. Process invoices for payment after certification by an appropriate senior member of staff. 

Check financial information and arrange amendments as necessary (eg monthly downloads and uploading of journals).  Deal with general queries from colleagues, suppliers and clients relating to the financial information systems (eg payment queries).

Prepare invoices for services/goods provided, receive and check payments, update financial records and investigate debt recovery.

Use IT systems to input and extract information and distribute information to appropriate staff (eg SAP, spreadsheets)

Extract statistics for the completion of statutory returns, drawing relevant issues to the attention of Senior Officers 

Act as a point of contact for staff, clients and suppliers to give routine advice and information relating to the work of the team. 

Prepare and process routine correspondence, reports and other documents 

Contribute to the office management of departmental buildings in the area, to propose and implement solutions to many and varied problems (eg ICT, accommodation, health & safety).

Understand, uphold and promote the aims of the council�s equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

Contacts & Relationships

The postholder has regular contacts with operational and finance staff to pass or receive information and to receive work instructions. There is telephone and personal contact with clients services, members of the public, suppliers, voluntary and external organisations to pass and receive information, or deal with queries.

Job Category:   Admin & Clerical

Job location: 36 Orchard Street, Lincoln, Lincolnshire, LN11XX,
Lincolnshire County Council
Hours per week: 20

Start date: Immediate start
Salary: £12.76 per hour

**Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives – whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

 The Opportunity 

We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult’s and Children’s Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.

As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!

 About you 

To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!

Where will I work? 

Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained. 

What hours will I work? 

Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00

What training will I be given? 

You will be given a full Induction and relevant training aligned to your role and ongoing development.

Job Category:   Admin & Clerical

Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours per week: 37

Start date: Immediate start
Salary: £13.90 per hour

•  To answer calls from customers, using our Call Centre technologies.
• To answer emails from customers using digital email technology.
• To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
• To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
• Once the customers’ needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
• To refer unresolved actions to the senior, Team Leader, or other areas.
• To adhere to the Data Protection Act.

Job Category:   Admin & Clerical

Job location: Catmose, Oakham, Rutland, LE15 6HP,
Rutland County Council
Hours per week: 37

Start date: Immediate start
Salary: £13.69 per hour

We are looking for someone to work within our dynamic Health & Community Wellbeing team to support the development phase of the Best Start In Life Family Hub offer. You will be an important part of the development phase, ensuring that the Local Authority is ready to deliver a Family Hub offer in Rutland from April 2026.

Who you are…

You are an experienced administrator, who is organised and is able to set up and maintain elegant and simple processes that track data. You will be experienced in recording and collating information. You are passionate about supporting the residents of Rutland.

You will have the following skill set:

•         Experienced in data reporting systems

•         Experienced at setting up systems and processes

•         Experience of tracking information and data.

•         A team player with the ability to be self-directed.

About the Role…..

This diverse and interesting role will be based in the Oakham Family Hub although you may need to work from any of our locations across Rutland. As the Best Start In Life Family Hub Support Officer, you will work closely with a small project group focused on developing the offer for Families, Children and Young People in Rutland. The successful applicant will work alongside a friendly and dynamic team, supporting the Best Start in Life Programme Manager.

Job Category:   Admin & Clerical

Job location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX,
Charnwood Borough Council
Hours per week: 37

Start date: Immediate start
Salary: £12.21 per hour

Job Purpose

To assist in the carrying out of Licensing and registration duties delegated to the Licensing Section in accordance with relevant legislation and the Councils Policies and procedures, such as the statutory regulation of Alcohol, Gambling, Scrap Metal, Hackney Carriage and Private Hire licensing and other associated regulatory duties.

Duties and Responsibilities

1.

Receive and analyse new applications, variations and transfers (checking/analysing the required documentation for validity and accuracy) made under the Licensing Act 2003 and Gambling Act 2005.   Prepare and issue licensing documents in accordance with application procedure.

2.

Receive and analyse applications for Hackney Carriage and Private Hire Vehicle/Driver Licences.  Check/analyse all required documentation for validity and accuracy including DBS, Medical, and DVLA information. Prepare and issue driver and vehicle licenses, badges and plates in accordance with application procedure.

3

Provide information to the public, deal with enquiries and complaints from applicants, colleagues and Elected Members by telephone, e-mail, and face to face in the reception area of the Council. 

4

Liaise with other internal / external agencies as required, e.g., the Police and Environmental Protection.

5.

Demonstrate and apply specialist skills with an ability to develop a clear understanding of complex licensing issues.  Keep up to date with legal, legislative and organisational changes within the licensing section and Council in order to provide accurate information to all customers.

6.

Provide assistance and support to other members of the Licensing team to ensure effective maintenance of the teams filing and record keeping (manual and computer records) and assist in the preparation of reports to be presented at hearings of the licensing panel.

7.

Receive record and balance all monies received within Licensing. 

8.

Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.

Job Category:   Admin & Clerical

Job location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX

Charnwood Borough Council

Hours per week: 37

Start date: Immediate start

Salary: £12.21 per hour

Job PurposeTo assist in the carrying out of Licensing and registration duties delegated to the Licensing Section in accordance with relevant legislation and the Councils Policies and procedures, such as the statutory regulation of Alcohol, Gambling, Scrap Metal, Hackney Carriage and Private Hire licensing and other associated regulatory duties. Duties and Responsibilities

1. Receive and analyse new applications, variations and transfers (checking/analysing the required documentation for validity and accuracy) made under the Licensing Act 2003 and Gambling Act 2005.

   Prepare and issue licensing documents in accordance with application procedure. 

2. Receive and analyse applications for Hackney Carriage and Private Hire Vehicle/Driver Licences.  Check/analyse all required documentation for validity and accuracy including DBS, Medical, and DVLA information. Prepare and issue driver and vehicle licenses, badges and plates in accordance with application procedure. 

3 Provide information to the public, deal with enquiries and complaints from applicants, colleagues and Elected Members by telephone, e-mail, and face to face in the reception area of the Council. 

 4 Liaise with other internal / external agencies as required, e.g., the Police and Environmental Protection. 

5. Demonstrate and apply specialist skills with an ability to develop a clear understanding of complex licensing issues.  Keep up to date with legal, legislative and organisational changes within the licensing section and Council in order to provide accurate information to all customers.

6. Provide assistance and support to other members of the Licensing team to ensure effective maintenance of the teams filing and record keeping (manual and computer records) and assist in the preparation of reports to be presented at hearings of the licensing panel. 

7. Receive record and balance all monies received within Licensing. Special FactorsAs a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority�s establishments.

   This job description outlines the duties and responsibilities of the position and is designed for the benefit of both the post holder and the council in understanding the prime functions of the post.  It should not be regarded as exclusive nor exhaustive as there may be other duties and requirements associated with and covered by the grading of the post.   Management have the right to vary the duties after consultation with the post holder

.   This job description sets out the duties and responsibilities of the job at the time when it was drawn up.  Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.  Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the job.  Charnwood Borough Council is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.

Job Category:   – Admin & Clerical

Job location: Carshalton Road, Sutton, Greater London, SM1 4LE
Sutton Housing Partnership
Hours per week: 36

Start date: Immediate start
Salary: £17.39 per hour

 Home Ownership Team Grade: Band 3 Reports to: Billing & Accounts Manager Purpose: Working together to deliver homes and communities where residents feel happy and secure. Values: High Performing, One Team, Make it Happen and Excellent Customer Service. Responsibilities & Outcomes Skills & Experience Expectations Key Responsibilities: ?

 Uphold SHPs Values, Behaviours & Leadership expectations at all times (see overleaf) ?


 Make prompt contact and effectively manage service charge and major work accounts. ? 

Provide information on payment options and if necessary refer leaseholders to sources of advice. ?

 Refer appropriate service charge and major work debts to external solicitor. ?

 Recommend debts/credits for write[1]off/write-on. ?

 Identify and process refunds when accounts are in credit. ?

 Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports. ?

 Take payments over the telephone by debit or credit card. Essential: ?

 Customer Focused experience and committed to delivering excellent services and continuous improvement ? 

Ability to work under pressure, prioritise workloads and work to deadlines ?

 Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats ?

 Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach ?

 To be able to work without supervision and as part of a team ? 

Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and Outlook ?

 Work to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given. ? 

Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision. ?

 Use information technology accurately and effectively in accordance with SHP codes of conduct. ? 

Collaborate positively with all SHP staff to cover essential customer services as necessary. ? 

Attendance at resident forums, meetings with the Council and external agencies as required. ? 

Assist with the calculations of service charge actuals, keeping to deadlines and assisting with the printing and enveloping of invoices. ? 

Carry out any other duties within the scope of the grade as required by the line manager. ? 

Carry out duties and responsibilities in accordance with SHP Core Values, Standards, Targets, Policies and Procedures. ?

 Respond to correspondence, telephone calls, emails and complaints in accordance with SHP service standards and timescales. 

? Assist with calculation of service charge actuals. Key Outcomes: SHP aims to be a sustainable business and the recovery of debts and service charges, together with the effective management of the garage stock are important elements of this. This role is key to ensuring leaseholders and debtors understand their obligations and ensure that service charges and debts are recovered in an empathetic but firm manner, meeting the required targets. This role involves liaison with other colleagues within Neighbourhoods, Property Services and Finance. Assistance with the accurate & timely charging of the services provided to leaseholders is also required. Desirable: ? 

Qualifications: GCSE Maths and English at Grade C and above or equivalent ?

 To hold a current valid UK full driving licence and have access to a motor vehicle Driving License Desirable Business Insurance/Own Car Desirable Enhanced DBS No Mobile Working Hybrid working Evenings/Weekends Occasional Jobholders are required to undertake any other duties within their capabilities as may be reasonably require

 Job Category:   Admin & Clerical
Job location Carshalton Road, Sutton, Greater London, SM1 4LE

United Kingdom
Sutton Housing Partnership

Hours per day: 8

Start date: Immediate start
Salary: £15.18 per hour

 Purpose: To ensure that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.  

• To plan and schedule the responsive repair works to be carried out by the operatives and sub-contract resource. 
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• To ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• The customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. 
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. 
• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. 
• Provide back up to all other planners, covering any absences and attending informal and formal company & client meetings and training sessions as required. 
• Ensure the effective management of the operatives diaries and respond accordingly to unforeseen situations such as prioritising emergency work, rearranging diaries due to sickness absence or training/meeting requirements.  Key role in managing the DLO diaries.
• Liaise with the supply chain to ensure subcontractors are allocated work in the prescribed manner and that they are aware of their obligations to make appointments with the residents.
• Ensure the IT records are kept up to day and input on the WIP (Work In Progress) so that it is kept at a manageable level.
• To work closely with the CET’s and Repairs Supervisors/Technical Inspectors to ensure the allocation of work/inspection referrals is as accurate as possible.

job Category: Admin & Clerical

Job location: Sbarc | Spark, Maindy Road, Cardiff, Cardiff, CF24 4HQ,
United Kingdom
Cardiff Capital Region

Hours per week: 37

Start date: Immediate start
Salary: £14.13 per hour

A typical week is 2 days in the office and 3 days remote

Job Purpose

To work closely with the Accountant and Finance Business Partner to oversee CCR�s financial accounting, reporting and internal control environment, ensuring that all inputs to the General Ledger via its feeder systems are accurate, timely and robust.

Furthermore, to support the wider finance team, key internal and external stakeholders in respect of all accounting and reporting requirements.

Principal Duties and Responsibilities

To assist the accountant in the preparation of revenue budget estimates, monthly and quarterly closure of accounts and compliance with relevant codes of practice for the council and relevant joint committees.

To assist the accountant in the monitoring and financing of expenditure, including the preparation and agreement of grant claims and completion of statistical returns as required.

To oversee the Income Scheduler, ensuring that periodic income billing is completed on time, track the receipt of income payments, and assist to oversee dunning process ensuring that CCR always maximises its cashflow.

To lead on all aspects of CCR�s Procure to Process, from the timely review and actioning of Purchase Requisitions and PO Generation, through to Goods Receipting and Invoice Receipting, ensuring the overall accuracy and completeness of the CCR�s Purchase Ledger to inform internal management accounts and decision making.

Ensure the integrity, accuracy and timeliness of all general ledger transactions processed via CIVICA to the specific Projects and programmes and include all relevant supporting documentation for auditing purposes.

To lead on all aspects of managing and maintaining CCR�s Banking arrangements including bank reconciliations and related support functions e.g., cashflow forecasting.

To assist with the reconciliation of VAT Control Accounts and the preparation of monthly VAT returns for CCR in-line with agreed processes and deadlines.

To contribute to the improvement of CCR�s financial processes, including documenting and improving the use of financial systems. This post supports the accountant to ensure that all financial entries are appropriate, accurate and completed in a timely fashion as documented in CCR�s Monthly, Quarterly and Year closing schedules.

To be an effective, proactive, and committed member of the Finance Team.

Corporate Requirements

To participate actively in supporting the principles and practice of equality of opportunity as stated in the CCR�s Equal Opportunities Policy.

To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.

As a term of your employment, you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.

Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.

AAT Level 2 / Level2 in NVQ in accounting (or equivalent and show evidence of continuous professional

development

Ability to communicate in the Welsh language, or commitment to learn

Application Form and Certification where required

Experience / Knowledge

Have experience and basic understanding of accounting functions and how they interact with each other.

Knowledge of Local Government / Public Sector Finance.

Experience of working in a project or team environment.

Technically competent.

Proven range of computer skills including Word and Excel.

Use of a Financial Management Systems

Able to produce a high standard of work.

Able to develop and maintain good working papers for processes undertaken.

Able to fully research tasks or projects.

Application Form and Interview

Personal Attributes

Self-motivated and willing to learn something new.

Committed to personal and professional development through attendance of courses and seminars as appropriate.

Job Category:  Admin & Clerical
Job location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX,
United Kingdom
Lincolnshire County Council
Hours per week: 37

Start date: Immediate start
Salary: £12.68 per hour

Monday – Friday 08:00-18:00 excluding Public Holidays
You must be available to work Monday-Friday over the festive period excluding Bank Holidays (Christmas Day, Boxing Day & New Year’s Day).

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives – whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

 The Opportunity 

We are currently recruiting a Customer Service Associate for our Corporate Hub at Lincolnshire County Council’s Customer Service Centre you will be the first point of for District Council Services (e.g. Council Housing repairs) and other local services including Libraries and Heritage enquiries. You will be required to gather and process information efficiently and accurately.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!

 About you 

To be a successful Customer Service Associate you will have a passion for delivering excellent customer service and excellent communication skills. Good IT skills with a competency in using Microsoft Office and Windows is also essential!

Where will I work? 

Our offices are based in Lincoln City Centre at Lancaster House. 

What hours will I work? 

Monday-Friday 08:00-18:00 excluding Bank Holidays. You must be available to work Monday-Friday over the festive period excluding Bank Holidays (Christmas Day, Boxing Day & New Year’s Day).

What training will I be given? 

You will be given a full Induction and relevant training aligned to your role and ongoing development.

 Job Category:    Admin & Clerical
Job location Loughborough Road, West Bridgford, Nottingham, Nottinghamshire, NG2 7QP,

 United Kingdom,

Nottinghamshire County Council
Hours per week: 23

Start date: Immediate start
Salary: £13.42 per hour

Job Category:   Admin & Clerical
Job location Holton Road, Barry, Vale of Glamorgan, CF634RU,
United Kingdom

Vale of Glamorgan Council
Hours per week: 37

Start date: Immediate start
Salary: £12.65 per hour

The paid driver role we have on offer involves picking up members of the Greenlinks service from their home addresses and transporting them to various locations and back again.  In general this is usually for shopping, medical appointments, visiting family at care homes or attending clubs etc

To be able to drive any of the Greenlinks vehicles (we have a mixture of cars to 12 seater minibuses), drivers will need to be over 21 years of age, have held a driving licence for 2 years and have a D1 entitlement on their driving licence to enable them to drive a 12 seater minibus.

We converse with the driver the day before working and provide a schedule of their pick-ups/drop-offs.

Driver to be available every Tuesday and Wednesday between the hours of 08:30 and 16:30

Job Category:   Admin & Clerical
Job location County Hall, High Street, Newport, Isle of Wight, PO30 1UD,
United Kingdom

Isle of Wight Council
Hours per week: 37

Start date: Immediate start
Salary: £13.42 per hour

Job Purpose 

To provide efficient and effective administrative support to the Integrated Localities Social Care Team.

Job Context 

• Interrogation and updating of Databases and wider Council systems.
• Data and statistical collection and presentation of information.
• Caseload management, Data cleansing (i.e. case closures etc.).
• Facilitation and processing of information into the team (telephone calls, letters, emails etc.).
• Administrative support to team members.
• Booking appointments and managing diaries for review team.
• Minute taking, meeting arrangement, room booking.
• Maintaining dashboard, rotas and spreadsheets for team
• Direct contact with care providers, service users and other associated professionals

Job Category:   Admin & Clerical
Job location Civic Campus, Euclid Street, Swindon, SN1 2JW

United Kingdom
Swindon Borough Council
Hours per week: 37

Start date: Immediate start
Salary: £13.90 per hour
1.    Attend Child Protection Conferences and take notes direct on to laptop.  Use judgement, skills and expertise to compile and produce a clear and agreed record of the Conference for circulation within Children Services and to external agencies and families, where appropriate, within procedural deadlines.
2.    Transcribe notes to provide an accurate record.
3.    As a member of the Conference & Review Team, provide clerical and administrative support to the Independent Reviewing Officers and Team Manager. 
4.    Maintain the confidentiality of client information, ensuring that correspondence is appropriately handled and labelled.
5.    Contribute to effective and efficient service delivery according to the priorities, policies and procedures laid down by the Local Safeguarding Children�s Board.

Job Category: Admin & Clerical

Job location County Hall, Usk, Monmouthshire, NP151GA, United Kingdom
Monmouthshire County Council
Hours per week: 37

Start date: Immediate start
Salary: £13.69 per hour

The Purpose of this Role:- 

The business support function in Childrens’ Services comprises of a team of highly skilled colleagues who are committed to deliver a a flexible and resilient business support service, capable of responding quickly and positively in line with circumstances and demand.

Administration

• Responsible for timely and professional managing of incoming and outgoing correspondence from the social work teams (e.g. letters, emails, mail merges and verbal communications)
• Responsible for storing information correctly e.g file management of paper and electronic notes and records 
• Gather information and copy to respond to Data Protection Subject Access requests (DSARs) and requests from the Police
• Responsible for administrative tasks e.g. photocopying, scanning, printing, room bookings, transport and hotel bookings etc.
• Data base validation, reporting and updating databases as we move from one system to another
• Booking meetings, diary management and sending meeting invites and corresponding minutes
• Responsible for maintaining supplies and stock control (e.g. Stationary)
• Conduct timely digital “file audits” to ensure that Children’s files and Plant have appropriate documentation prior to transfer to the next team
• Setting up new starter laptops via the guidance sheets and linking the phone
• Recording equipment, keeping logs of resources as required
• Adhoc administrative or related IT tasks to meet service requirements as requested

Human Resources

• Support managers with general administration and recruitment if needed 
• Assistance with the recruitment process, invites and facilitation of interivews

Staff Development and Support

• To assist with training, supporting and sharing knowledge with new starters and existing colleagues. ( PLANT, systems and all other processes) 
• Assisting the Social work Teams with software or laptop issues when in the office

Skills and requirements for the role

• Recent and strong admin and IT skills are essential
• Excellent attention to detail 
• First class phone manner and customer service skills
• Must be a team player and be keen to help and support colleagues
• Must have a can do attitude
• Evidence of commitment within a role and resilience is also a requirement
• Flexibility is key to this role since things can change and do change unexpectedly – must be happy with this kind of situation as it wont’ suit everyone.

Full training is provided

The successful candidate will have access to a car and live within 30 mins drive max of the office. We are based rurally and the bus service is virtually non existent and therefore is not an option.

Job Category:  Admin & Clerical

Job location Civic Offices, 2 Watling Street, Bexleyheath, Kent, DA6 7AT
United Kingdom
London Borough of Bexley
Hours per week: 36
Start date: Immediate start
Salary: £19.16 per hour


purpose of the job

• Support those who have been out of work for longer periods might need extra help to move back into employment. The BBE employability team will break down employment barriers that could be holding people back from finding work. 

• As an Outreach Employment Advisor working on externally funded employability programmes, you will work with adult job seekers who are preparing to move into employment, helping them to identify and address the barriers that make this difficult by providing exemplary, advice and signposting to relevant BBE services 

• Where a contract requires, you will deliver support by using both models of Supported Employment; Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF).

• Through community outreach provision, you will work in partnership with a wide variety of local agencies, partners, employers and BBE colleagues   to promote BBE services to residents that will convert to onboarding them on to employability programmes. 

Principal accountabilities 

Implementation

• To help BBE recruit clients and onboard them on to programmes that manage a high volume or complex caseload and deliver the job search process for new and existing clients to support them into sustainable employment ensuring that appropriate evidence is captured.
• To motivate residents to sign up to BBE services to assist them in their job search activities including, benefits and economic assessments developing realistic individual action plans relating to work and pre-employment training and offering a range of job search support courses that may increase employability. 
• To be fully involved in and attend community events to support local recruitment needs including jobs fairs, employer open days, outreach events, redundancy projects delivered on and off-site.
• Support the delivery of the IPS and SEQF models to both clients and employers adhering to the Fidelity Scales as set within the Fidelity Assurance System and working to the �place and train� model to ensure residents are needs are met by correct onboarding. 
• To develop and maintain understanding of Government initiatives around supporting disengaged, socially and economically excluded clients in order to work with colleagues to develop appropriate and effective support to meet Government objectives.
• To develop and deliver outreach information workshops covering a range of areas including introduction to the service, CV preparation and maintenance, interview techniques, completing application forms, job clubs and other thematic workshops.
• Ensure all onboarding paperwork is understood and completed by clients, maintain client files, track onboarding activity, monitor and update systems.  To audit and monitor client records to ensure accurate tracking and monitoring of client progress from introduction to starting on the programme 
• To produce weekly reports on caseload onboarding, achievement of programme starts in line with targets and maintain the correct level of audit material to be able to substantiate reports and evidence claims.
• To protect the personal data to which you will have access in line with GDPR and other relevant legislation. 
• To meet set performance targets, continually develop a high level of current industry knowledge and maintain appropriate internal relationships to ensure clients receive the highest level of support. 
• To digitally promote BBE services in the borough via a variety of channels, including social media (BBE TikTok, X and Instagram), the BBE website, good news stories, flyers and with the Councils corporate comms team. 

Organisational Control and Development

• To keep under review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services.
• To ensure that working practices and processes are developed that maximise the use of new and developing technology to ensure efficient and effective delivery of services to residents.

Personal Effectiveness 

• To deal promptly with all matters requiring the post holder�s personal attention.
• To be fully conversant with relevant statutory provisions and the Council�s constitution, processes and procedures; to develop the full range of professional skills and knowledge to satisfy the requirements of the post. 
• To establish and develop effective working relationships and productive partnerships with all the relevant partners.
• To support occasional out of hours working relating to clients starting work and to support departmental key employability events.

All staff working in the department have a responsibility for promoting and supporting the Council’s policies and procedures for safeguarding. You should ensure that you carry out your duties and work at all times in a way that ensures the safeguarding and welfare of service users.

cation and Formal Training 

GCSE education A-C level English & maths or equivalent

Appropriate professional qualification or willing to work towards

(b)  Relevant Technical Experienceand Knowledge

Proven substantial experience of:

Working in a public, recruitment or employment environment having supported individuals to achieve employment goals. 

A knowledge of the Welfare to Work benefits system.

Using ICT packages – good knowledge of the Windows and Microsoft Office Suite packages together with an ability to understand and use databases.

Organising one�s own caseload or account management to achieve   the set outcome targets.

Understanding of issues that make accessing employment difficult and create barriers.

Supporting legislation/best practice, including information security and data protection.

Using different methods of communication including face to face and digital to engage with a variety of audiences maintaining engagement and to progress people to take up opportunities that will benefit them. 

Working in partnership with internal and external colleagues to achieve the goals as set by the department and external funders.

• Working to the funder�s targets and deadlines and the ability to work unsupervised and measure and report on one�s own performance.

Job Category:  Admin & Clerical
Job location 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, 

United Kingdom 
Lincolnshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £12.76 per hour

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives – whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

The Opportunity 
We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Teams. Using the strength-based approach to enable positive change in people’s life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service. 
These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.

About you 
You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided. 
Excellent typing and sound IT skills are essential as you will be required to type and talk to ensure the contact is taken as efficiently as possible Serco Business

Where will I work? 
Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained. 
What hours will I work? 
Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 8pm, Monday to Friday. 
What training will I be given? 
You will be given a full Induction and relevant training aligned to your role and ongoing development.

Job Category:  Admin & Clerical
Job location Wallfields, Hertford, Hertfordshire, SG13 8EQ, United Kingdom 
East Hertfordshire District Council
Hours per week: 37
Start date: Immediate start
Salary: £11.44 per hour

Manage office tasks including document handling, data entry, and maintaining confidentiality. Application Processing. Efficiently process applications adhering to procedures and timelines, and monitoring.

Ensuring Housing Applicants have provided supporting ID and documents to allow their housing applications to be processed. Chasing clients for missing documents. Linking documents to housing applications submitted by clients. Making sure housing applications are ready to be processed and changing their status to allow them to be processed by Housing Options Officers.  

Qualifications and Experience

• Require a good standard of English and Maths
• Experience of working as an administrative assistant, corporate support officer, or related role
• Experience of communicating in a range of ways i.e., letter, email, telephone with a range of contacts (internal and external)
• Experience of resolving issues by telephone or in writing where appropriate 
• Experience in using Microsoft Office 365 including Word to create letters. 
• Experience of e-mailing , chasing and liaising with clients.
• Experience of scanning, indexing, printing, and processing inbound and outbound correspondence.
• Experience of using IT systems to manage customer outcomes. 
• Proven record of accomplishment of delivering successful outcomes for internal and external customers
• Ability to foster good working relationships with colleges and customers.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills
• Excellent attention to detail and accuracy skills
• Ability to multitask and prioritise tasks effectively.
• Ability to meet deadlines and priorities workloads.
• Excellent problem-solving and critical thinking skills
• Ability to work independently and as part of a team.
• Knowledge of office management systems and procedures
• Knowledge of scanning and indexing functions
• Ability to handle sensitive and confidential information appropriately.
• Adaptability and flexibility in response to changing priorities or tasks.
• Familiarity with office equipment such as printers, scanners, and photocopiers
• Familiarity with financial and budgetary responsibilities
• Enthusiastic and flexible approach to work
• Proactive approach to continuous personal development

Job Category:  Admin & Clerical
Job location Holles Street, Worskop, Nottinghamshire, S802LJ, LE11 2TX,
United Kingdom
Nottinghamshire County Council
Hours per week: 37
Start date: Immediate start
Salary: £13.26 per hour

Based at Holles St Short Breaks Service

Grade 3 – £25,5683 pa

37 hours per week

Days of work – Monday to Friday

Holles Street provides short breaks for adults with learning disabilities and is one of three short breaks services run by Nottinghamshire County Council.

We are seeking a dynamic individual to provide business support to the Team, and it is essential that you are able to form positive relationships and have good interaction with people that use the service during their short breaks stay. 

You will be the first port of call for anyone telephoning or visiting the Service, such as parents and carers, health professionals, Adult Care workers, so you must be able to demonstrate excellent customer care skills, always communicate effectively whilst maintaining confidentiality. The postholder will have regular contact with the people that use the service, therefore need to also be approachable.

Your day-to-day duties will include financial tasks, involving budget monitoring and making and recording payments from petty cash; working with the Team to record requests for stays, book stays and issue confirmations of any bookings. 

You must have excellent word processing skills, be competent in the use of spreadsheets and be able to provide management information and compile statistics.

Other duties include using electronic systems to ensure that bookings and attendance at the service are recorded accurately and to process payments, travel claims and absences for staff through to payroll.

You must be able to work on your own initiative. 

You must have an awareness of and commitment to Equality and Diversity and Health and Safety issues.