Jobs

Job Category : Management
Location : Carshalton Road, Sutton, Greater London, SM1 4LE, Sutton Housing Partnership
Hours Per Week : 36
Start Date : Immediate start
Salary: £34.11 per hour

Manage a high quality service to customers and colleagues through delivering:
Customer Experience (Contact Hub) Services: Drive, own and nurture the organisations’ customer experience culture change, from quality of customer care, reputation management to service features and reliability. With strong empathy for customers
Allocation Services: Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard
Customer Resolution (Complaints): Lead the Customer Resolutions section in the continuous improvement of complaint and communication responses, recognising the Housing Ombudsman, Consumer Standards and providing assurance to the SHP board and wider stakeholders
Resident Engagement: To be the strategic owner of engagement with residents throughout the complaints process, and post complaints process,the customer experience service and to support the Resident Voice within the service delivery and maximising satisfaction
Equality, Diversity and Inclusion: Owner for the Customer Experience service working with EMT and SLT in delivering strategic and operational outcomes for residents
Be the Customer champion and advocate for SHP, have excellent communication and leadership skills and a record of elevating customer satisfaction, and ensuring customer needs and expectations are represented across SHP
Overseeing the data sources that capture the customer satisfaction, have a strong analytical mindset
Support and lead the customer access to services through digital, self service tools, and to lead on the ongoing improvements to processes and technology required.
Working collaboratively across the organisation to ensure a cohesive customer experience and embracing SHP’s HOME values
Line managing, coaching team leads for their development and progression
Provide the organisation with continuous learning from complaints, the customer experience and the wider social housing sector
Leading on maintaining the Customer Excellence accreditation
Responsibility for meeting the SHP Customer Experience Service Standards, the Tenant Satisfaction Measures and the Complaints Resolution Policy and Process
Provide continuous learning and development for the teams
Deliver against Consumer standards for Residents, promoting trust and confidence and ensuring that both SHP and residents keep their sides of the bargain.
Lead a team to deliver outstanding levels of service to both internal and external customers whilst continually developing the service
Achieve value for money with a continuous improvement programme which increases performance whilst delivering efficiency savings
Manage supplier/main contractor contracts to ensure value for money and demonstrate excellent partnering and relationship management skills
Ensure the organisation is compliant with legal obligations
Lead the Customer Experience,Allocations and Customer Resolutions Teams to be efficient and effective, instilling a team spirit and resident focused culture, with an effective communication strategy at its heart
Network with similar organisations and more widely to enable benchmarking and continuous development of the service
Build strategic partnerships and collaborates with colleagues, involved residents, the council and strategic partners

Job Title : Lawyer (G10)
Job Category : Legal
Location : Lincolnshire County Council, Lincolnshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £20.85

An excellent opportunity has arisen for a Commercial Lawyer to join a Local Authority in Lincolnshire on a locum basis for an initial three months with a likelihood of extension.
This is a full -time role which is offered on a remote basis.
The successful locum will be an experienced lawyer with a minimum of 3 years PQE in contracts and procurement work, ideally within local government.
The person will become an integral part of a small team handling a diverse range of commercial work for the Local Authority and its partner District Councils.
The work is fast- paced and the locum must be able to cope under pressure whilst maintaining the highest of professional standards.
Excellent communication skills are a necessity together with good housekeeping on files and daily time recording.
The practice is Lexcel accredited, and the successful locum will also be expected to participate in Lexcel file reviews and audits.
An immediate start is required so all candidates with the necessary experience should apply without delay.
Benefits include approachable and flexible management, good relationship with client departments and the chance to be involved in a broad range of work including high value IT projects, frameworks agreements for adults and children’s services, collaborative procurements, and subsidy advice.
This is a highly rewarding role offered at competitive market rate to be discussed and agreed upon application.
KNOWLEDGE AND SKILLS
Must be a lawyer who holds a relevant qualification or has equivalent
experience.
Legal skills in one or more areas of expertise and a thorough and working
knowledge of all relevant law and procedure in a specialist discipline.
A good. broad, general working knowledge of the law applicable to local
government commensurate with grade.
Willing to adapt to new areas of work and take on tasks/duties related to his/her
acquired field of expertise competency recognising when he/she lacks the
requisite knowledge and requires professional support and supervision.
A competent advocate, if relevant to post and area of work.
A competent legal draftsmen able to depart from precedent to reflect new
requirements including in more complex documents.
Interpersonal skills to enable the post-holder to operate at this level, often
requiring sensitivity and diplomacy.
Management of a full and substantial workload of matters commensurate with
his/her level of expertise
Able to use his/her skills and expertise to command respect and authority with
those persons who he/she is required to influence, support and advise.
Able to influence and persuade.
Highly effective negotiating skills.
Able to communicate clearly and appropriately both verbally and in writing at all
levels.
Understands of the nature of local government in-house legal service and
contributes positively to service development and continuous improvement.
Able to supervise and provide professional support more junior colleagues in a
positive and developmental way.
Able to work as an integrated part of the wider Legal Services team, and
supportive of colleagues and management.
Able to provide out of hours advice liaison and support to clients requiring
immediate advice and decision-making in response to urgent demand.
Able to advise prepare and deliver training.
Knowledge of main office IT packages.
Keep up to date with changes to relevant law and procedure.
Able to travel and keep appointments
The specific knowledge, skills and abilities required with vary depending on the
needs of the role. Specific posts may necessitate advanced specialist
knowledge and skills. Post holders should be comfortable working with
ambiguity and uncertainty.

Job Category : Social Care - Unqualified
Location : Nutgrove Building, Knowsley, L36 9GD, Knowsley Borough Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary:£18.22

Family time support worker for supervised contact

Job Category : Trade & Operatives
Location : The Deane Depot, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £14.36

To provide a repairs and maintenance service to over 5,600 communal areas, tenanted properties and empty homes to the council’s standards, statutory requirements, and relevant building regulations.

This role is critical to ensure our housing stock in maintained to statutory legislation and repairs are completed to prescribed timescales, such as resolving defects causing damp and mould as detailed in the Social Housing Regulation Act 2023.

PLEASE NOTE THIS ROLE WILL PART OF SMALL TEAM WHO WILL FOCUS ON DAMP AND MOULD CASES.

Full Time Role

Qualifications

Essential
Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics Grades C/4 or above)
Evidence of continuing development of professional and management skills, e.g. through training, qualification and/or experience.

Relevant qualifications in the built environment / construction for example: BTEC or equivalent Level 2 building or multi skilled maintenance operatives’ level 3, HNC, HND or equivalent experience.

Desirable
Site Supervisor Safety Training Scheme (SSSTS)
City and Guilds maintenance operations NVQ2 (plastering, tiling, carpentry, painting, and decorating. Kitchen fitting, flooring, screeding etc). Membership of a professional body, where such a relevant body exists.
Apprenticeship served.
Health and Safety Qualification

Knowledge

Essential
Competent in the use of Microsoft Office
Demonstrates a range of management skills - able to deploy resources and staff, manage change and respond flexibly.
Organised, conscientious, energy, drive, confident and assertive.
Knowledge and understanding of Health & Safety legislation such as Health & Safety at Work Act 1974 and Management of Health and Safety Regulations.
Working knowledge of relevant regulations e.g. building regulations, decent homes and Landlord and Tenant Act 1987
Compliance requirements in relation to housing and communal areas.

Desirable
A demonstrable track record and consistent achievement at professional level within an organisation of comparable scope and complexity.
Able to demonstrate understanding, experience and knowledge of policy and activities within your area of expertise.
Relevant Local Government experience and understanding of the whole Local Government sector and its current challenges.
Facilitates organisational, individual, and personal learning and development.
Political sensitivity and commitment to public service ethos.
Experience with working with elected members, or in a political environment.

Skills

Essential
Excellent communication skills both written and oral, with a good telephone manner.
Use of electronic systems for workload, completion of repairs and reporting of concerns.
Good interpersonal skills.

Job Category : Interims
Location : Civic Campus, Euclid Street, Swindon, SN1 2JW, Swindon Borough Council
Hours Per Week : 37
Start Date : Immediate start
Salary: £39.57 per hour

This postholder will have extensive experience of improvement work and be comfortable working at pace. The focus of the role is to improve and develop social work practice through working directly with individual practitioners, delivering training and workshops, running reflective learning circles and creating practice briefings and resources. The post holder will also need to be experienced in quality assurance, raising standards and managing staff. There is an expectation that the postholder will be on site in Swindon offices at least three days per week.

Job Category : Admin & Clerical
Location : London Road, Basingstoke, Hampshire, RG21 4AH, Basingstoke and Deane Borough Council
Hours Per Week : 37
Start Date : Immediate start
Salary: £14.24 per hour

Main purpose of job

1. Supporting Shared Licensing team by entering customer information from applications into licensing electronic database. Compiling, verifying accuracy and sorting information for data entry. The post will be based in Basingstoke at the Civic Offices.
2. Accurate transfer of data between licensing electronic database and other case management software.
   Main responsibilities
3. To provide data entry support to the Licensing team. To ensure that data is accurately entered, transferred and stored on the Licensing software.
   Key tasks
4. To insert customer data by inputting text based and numerical information from hardcopy and electronic source documents within time limits.
5. Review data for deficiencies or errors, research and obtain further information for incomplete documents.
6. Scan documents and print licenses when needed.
7. To support the continuous service improvement in the teams business process techniques to ensure ongoing efficiency savings.
8. To ensure that service delivery complies with current regulations, accepted professional standards, the council's policies and procedures and appropriate legislation (including legislation on equalities, health and safety, GDPR and safeguarding children).
9. Any other duties as directed by the Licensing team leader to support the effective provision of the council s Licensing service.

Job Category : Housing
Location : Claverings Industrial Estate, Enfield Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:30
End Time : 17:45
Salary: £17.54

Out of hours hub worker to support residents support and move on and maintain the building.
Key Accountabilities:

1. As required within the service, work with service users to assess, design, plan, implement Resettlement Plans and Personal Housing Plans as directed by the line manager to maximise individual service user opportunity and development.
2. Work effectively to meet aims, objectives and targets of the Team, Street Homelessness Service and wider Sustainable Housing / Housing Advisory Service – namely the rapid assessment and resettlement of people who have experienced street homelessness
3. Collaborate with Specialist Coordinators and Housing Coordinators to develop and deliver service user’s Personal Housing Plans and other homelessness duties
4. Ensure all service users’ documentation is relevant and update and that data is accurately entered int the various IT systems
5. Assist with establishing, developing and sustaining effective working relationships with service users.
6. Provide appropriate and practical assistance and support to meet the needs and requirements of service users, individually and as a team.
7. As agreed within the service to undertake the role, duties and responsibilities of a case worker.

Skills, Experience, Knowledge & Abilities

Skills

1. Ability assess, design, plan, implement Resettlement Plans and Personal Housing Plans
2. Ability to ensure all aspects of casework is carried out in accordance with relevant legislation, strategies policies and initiatives set
3. Ability to establish, develop and sustain effective working relationships with service users and partners.
4. Ability to ensure service users’ documentation is relevant and update and that data is accurately entered int the various IT systems
5. Ability to constantly achieve performance targets and objectives
6. Experience of working with and assisting who people who have experienced street homelessness
7. Experience of working collaboratively to develop and deliver Resettlement Plans and Personal Housing Plans
8. Experience of shift work, including nights and weekends
9. Good knowledge of welfare, housing and homelessness policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service,
10. Good knowledge of Health & Safety, Safeguarding, Social Care and Equality policy and strategies

Competencies:

1. Customer focus
2. Deliver service performance
3. Focus on continuous improvement
4. Political awareness and context

Qualifications & Professional registration criteria

1. Good level of education or equivalent
2. Evidence of Continuous Professional Development

Job Category : Social Care - Qualified
Location : County Hall, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £35.98

Fostering Team Manager Foster Wales Cardiff

As Fostering Team Manager for Foster Wales Cardiff, you will be responsible for ensuring quality services are delivered for the assessment, approval, and support of mainstream, when I am ready, connected and SGO carer and supported lodgings providers.
You will be responsible for main safe and robust decisions, including safeguarding decisions, referrals, assessment, and allocation of work in line with statutory requirements, and you will ensure that prompt action is taken following any incident relating to a cared for child or young person to ensure they are protected and safe.
You will provide effective leadership of the service and be responsible for ensuring compliance with the relevant legislation, regulations and good practice relating to the service area. You will be supported by experienced principal social workers, social workers, and support workers and will work closely with the Foster Wales Regional Development Manager, Regional Marketing officer and Recruitment support officers supporting recruitment and retention activity for the service
You will be responsible for the direct supervision of the principal social workers and the Fostering Services Training and Development Officer.
You will act as panel advisor to the fostering panel, linking closely with the fostering panel administrators to ensure the effective running of the panel business.
You will lead in the performance management and quality assurance of the service, reporting as requirement to the children’s management team.
The service is based in County Hall Cardiff, with hybrid working options available
Candidates must have a social work qualification and be registered with Social Care wales.
Candidates must have a significant level of skill and experience to demonstrate that they are able to effectively manage a service.
Candidates must be able to travel within the Cardiff area and be available for in person meetings, and to participate in recruitment and retention activities including out of hours as required.
Education & Training
A recognised social work qualification and registration with the Care Council for Wales
Post qualification social work experience
Specific Experience
Minimum of 2 years experience of working complex child protection cases
Experience of staff/student supervision

Job Category : Social & Health Care Qualified
Location : Southwark Resource Centre, Southwark Council
Hours Per Week : 28.80
Start Date : Immediate Start
Start Time : 09:00
End Time : 16:30
Salary: £16.15

An exciting opportunity to join an expanding team to deliver an award programme for young people aged 19-25 as part of their EHCP. We welcome applications from experienced workers who are skilled in outcome-focussed approaches and able to deliver person-centred support. There will be a need to work with young people who may engage in behaviours of concern, in line with their PBS plan.

There will be an element of personal care support, in addition to moving and positioning people.

PLEASE NOTE THIS IS A PART TIME (28.8hr per week), TERM TIME ONLY ROLE.

Knowledge, including educational qualifications:
Essential
(E)
How
assessed
(S/ I/ T)
Knowledge of working with young people with SEND needs, or vulnerable
adults including either holding a Care Certificate or a willingness to undertake E S
Understanding of Health & Safety, Safeguarding, MCA, DoLS and PBS E S/T
Working knowledge of alternative communication systems E I

Experience:
Experience of working with young people with SEND needs, or vulnerable
adults, or within a PBS service E I
Experience of supporting people to achieve outcomes through SMART
processes E I
Experience of implementing plans and supporting people through crisis D I

Aptitudes, Skills & Competencies:
Good written and IT skills to maintain client records E S/T
To be able to reflect and seek support when necessary E I
Effective contribution to team work E I
To support in assisting young people with functional tasks such as toilet,
transfers, eating and drinking. To ensure that the young person is treated with
dignity and respect at all times
E S/I
Experience of supporting learning disabled people who may have PMLD or
autism out in the community

Job Category : Legal
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £38.43

3 days on site , 2 days home
160 Tooley Street Southwark Office

LOCUM LAWYER – GENERAL LITIGATION (CIVIL)
The Role: Southwark Council is seeking a qualified Locum General Civil Litigator for its In-house Litigation Team. The Litigation Team provides litigation services to all the council’s directorates. The work is varied and often complex and sensitive. The role involves conduct of a varied case load of all types of general litigation including commercial and residential property, contract, injunctions and enforcement. You will also provide advice to the Council’s departments on a broad range of general litigation related matters.
About you: You must be a qualified lawyer with substantial civil litigation experience, be a confident, tactically aware civil litigator with strong file management skills and a track record of successfully representing your clients on a range of general litigation work and of meeting assigned targets. You will be able to work at a pace and have an excellent working knowledge of the courts and court rules. You will be flexible, adaptable and have the aptitude to take on new areas of work quickly and competently. You will be an effective communicator and will be equally comfortable working on your own and with others collaboratively. Ideally you will have the ability and appetite to undertake your own advocacy in the courts.

Knowledge, including educational qualifications:
An admitted Solicitor of England and Wales, with a current practising certificate or eligible to apply for a practising certificate, with 3 years post admission experience or a Barrister called to the bar of England and Wales with 3 years post call experience or a Fellow of the Chartered Institute of Legal Executives with a current practising certificate or eligible to apply for a practising certificate or a qualified lawyer possessing an equivalent qualification gained in another jurisdiction, with 3 years’ post qualification experience
Evidence of continuing professional development
A thorough practical understanding of local government law and the impact of human rights and equalities legislation
Knowledge of the law in relation to a broad range of general civil litigation relevant to the work of the Council.
Knowledge of the Data Protection and Freedom of Information as it applies to Local Government.
Knowledge of Local Government and its services.
Understanding in good governance arrangements, to maintain democratic legitimacy of the Council’s work to support effective decision making
Experience:
At least 2 years’ experience of working in general civil litigation in at least some of the following areas:
landlord and tenant disputes (commercial and residential), commercial debt recovery, contractual disputes, disputes arising from non-payment of community care charges, inquests, injunctions, disputes arising from legislation relating to electronic communications and the attendant Code/regulations, on complex national non – domestic rate and council tax disputes/issues, Judicial Review claims, building safety and enforcement.
Some experience of undertaking advocacy in the courts and Tribunals.
Experience of managing own caseload.

Job Category : Admin & Clerical
Location : Sumner House, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.42

Lifelong Links is an intervention (https://frg.org.uk/lifelong-links/what-is-lifelong-links/) that developed in response to findings from the Care Inquiry in 2013 that too often, the care system in the UK breaks rather than builds relationships. We know that during the time the child is in Local Authority care, there’s bureaucracy that prevents children from maintaining and developing their relationships with wider family and friends. Sadly, this can often mean that care experienced young people attempt to transition into adulthood without the strong, loving support networks that the majority of people take for granted.

The successful candidate will be central to the day-to-day operations of the Lifelong Links Team and will work closely with the Team Manager to ensure that there is effective support for, and oversight of, the Lifelong Links Team.

• Experience of Mosaic desired
• Ability to review children's files and access key information on a child's historical involvement with Children's Social Care essential
• Knowledge and experience of Lifelong Links not required
• Willingness to learn new skills such as an ability to develop genograms using GenoPro

Knowledge, including educational qualifications:
Practical working knowledge of project management practices and theory
Excellent operational knowledge of the full suite of Microsoft Office software
Knowledge and experience of working to directorate and corporate policies, procedures and practice including performance frameworks and their application within a social care setting.

Job Category : Facilities & Environmental Services
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 18.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £37.35

A Trading Standards officer is required to undertake a project to map the extent of retail sellers corrosive materials across the Shared Environment Service, noting other age restricted items for sale in the premises including vapes and knives. To provide advice, guidance and if necessary take enforcement action to ensure that items are compliant with legislation appropriately stored, that the suppliers understand their responsibilities in respect of preventing sales of age restricted products to minors, and in respect of corrosives, for these to be added to the "Corrosives Database." In respect of any vape products found - to provide an advice document to vape sellers to advise on the proposed legislative changes to ban Single Use Vapes from June 2025.

Job Category : Children's Services
Location : Boston Borough Council Officesm, Lincolnshire County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:45
End Time : 17:15
Salary: £29.89

SEND Caseworker L1- Caseload holder To manage, facilitate and co-ordinate the statutory assessment of children and young people (0- 25 years old) who require an Education, Health and Care (EHC) Plan. Ensuring that children and young people receive the appropriate services and provision to meet their needs and support them in achieving the best possible education, health and care outcomes. To facilitate and co-ordinate the statutory review process of EHC Plans. To work in genuine partnership with children, young people, families, professional agencies and the third sector to ensure that the child, young person and their family can participate as fully as possible in decision-making.

Requirements
NVQ Level 3 or equivalent in a relevant Health, Education or Social Care subject.
Minimum of 3 years' experience of working with children/young people in a health, education or social care setting.
Extensive working knowledge, adherence to, and application of SEND legislation, including the Education Act 1996, the Children and Family Act 2014, SEN Code of Practice 2015 and Equality Act 2010.
Knowledge of LCC's policy, procedure and provisions.
Ability to communicate effectively by phone, email and in person with children/young people, parents/ carers and a wide range of colleagues from within and beyond Lincolnshire County Council.

Well-developed IT skills with theability and knowledge to use Microsoft Office includingspreadsheets effectively.
A high level of organisational skills
Ability to effectively chair and
manage meetings.
Excellent interpersonal, customer service and relationship building skills, with the ability to work in closepartnership with children, young people, families, schools and
agencies to negotiate and coordinate improved outcomes and aspirations for children/young
people with SEND.

Job Category : Admin & Clerical
Location : County Hall, Somerset Council
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.65

This role is part of a team of staff responsible for ensuring that the buildings managed as
part of the Corporate Landlord function (currently in excess of 140 buildings) are fit for
purpose and meet minimum legal and corporate requirements in terms of Health and
Safety.

This position will be for 30hours Monday to Friday (hours to be discussed)

Qualification
Essential
• Good GCSE Grades (A-C) in Maths and English
• 6 months experience in similar health and safety related role
• Current driving licence (Car)
Desirable
• IOSH Qualification and/or NEBOSH General Certificate in Occupational Health
and Safety
• Certificate NVQ2/3 in Administration
• IWFM Level 3 Facilities Management or equivalent
Knowledge
Essential
• Relevant IT skills to enable effective input, manipulation, retrieval and presentation
of data and information
• Articulate – ability to communicate clearly
• Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)
Desirable
• Data input experience
• Competent in the use of MS Office

Job Category : Housing
Location : The Deane House, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £22.00

All workers submitted must have a good working knowledge of the Homelessness Reduction Act and experience using the Locata system. Workers must be able to deliver messaging to service users in a compassionate and sympathetic manner

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community. Referral signposting to supporting agencies. - Remote working, Duty rota 2 days a week, details discussed at interview. - Team size roughly 10 including management support - Case load to be managed alongside homelessness duty cover (08:30-17:00 daily)

Qualifications
Education qualification to at least A level standard or acquired knowledge to NVQ level 4
and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills.

Work Experience Knowledge & Skills
Effective written and verbal communication
Ability to deal inventively and sensitively with a
wide range and spectrum of people in greatly
varying circumstances.
Ability to establish and manage realistic
applicant expectations.
Ability to manage a diverse caseload effectively
where detailed and complex investigations are
required, working with precision and attention to
detail.
Ability to maintain accurate detailed and timely
case notes and other evidence-based records.
Good organisational and administrative skills.
Ability to speak fluent English as stated in
Part 7 of the Immigration Act(2016)