Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £18.26The role is in the Homeownership Garages Team. The team manages Garages and Barrow Stores around the borough day to day management and the associated rent accounts. Your role will be the first point of contact dealing with queries from the customers about their garages and their rent accounts, referring the more complex enquires onto the appropriate officer for rent income, lettings, repossessions or repairs . It will also be your role to register customers on the garage waiting list and assist with making offers and appointments to view. Also assisting the Income officer with basic rent income tasks and occasionally you may be required to assist the lettings officers with viewings. Your role will be assisting the Homeownership Manager to manage non-technical correspondence and queries from customers and assisting the team general with administrative support where needed. Under the guidance of the Homeownership Managers and Senior Letting Officer you will be allocated work which is more straight forward to deal with freeing up the rest of the team to deal with more complex issues. You should have excellent customer service and communication skills. Be proficient in using a range of IT tools and packages. There is no flexible working/ working from home in this role.Knowledge: Understanding of and commitment to equal opportunities and anti-discriminatory practice in both the workplace and service delivery and the Council’s health & safety and tobacco policiesKnowledge of pertinent legislation, regulations, guidance and good practise and how they relate to public sector leasehold management and service charges.Knowledge of licences and other non-secure tenancy agreements and how to manage breaches. Knowledge of basic housing management services Experience:Substantial experience of income recovery for a portfolio of residential leasehold, and non-residential properties in a mixed tenure environmentExperience of dealing with debt recovery Experience of and ability to work on own initiative and be self-motivated and committed to providing a service to customers. Experience of and ability to make decisions which are informed by analysing information from customers and systems. Experience of using a wide range of computer packages, including bespoke accounting systems. Aptitudes, Skills & Competencies:Able to communicate effectively to a high standard, orally and in writing. Effective numeracy skills, able to interpret and calculate statistical information. Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities. Ability to work to set standards and targets. Effective time management skillsAbility to represent the Council both internally and externally communicating effectively with a wide range of people. Ability to work on own initiative and be self-motivated and committed to providing a service to customers. Evidence of a strong customer focus and ability to contribute to continuous improvement.Ability to use a wide range of computer packages, including Microsoft Word, Excel, Outlook, Access and housing management systems
The working pattern in 9am-5pm Monday to Friday in the office at Tooley Street, SE1. Tooley Street is between Tower Bridge and London Bridge in SE1 and is a 5 minute walk from London Bridge train/tube stations and is on a number of bus routes including 343, 47, 381, 43, 141 and 388.
