ASB Officer

Job Category : Housing and Revenues
Location : Nottingham Community Housing Association
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £14.00

In response to an increase in demand we are looking for an experienced ASB Officer to provide case management services to customers, engage with multi agency partnerships to manage more complex cases and provide solutions and where necessary progress cases through court processes, all in line with our policy and procedures.
The successful applicant will have their own caseload and report to our Community Safety Manager Ian Spence and will be an addition to the team of 6 currently managing cases

Knowledge
Demonstrable knowledge of current social housing issues, practice and law.

Qualified to Charted Institute of Housing Level 3 or relevant equivalent ASB qualification or be or be committed to undertaking ongoing professional development commensurate with the role.

Demonstrable knowledge of ASB legislation and court practice.

Demonstrable knowledge of safeguarding legislation and ability to assess and refer cases to safeguarding authorities.

Demonstrable knowledge of Domestic Abuse legislation and the requirements of NCHA’s Domestic Abuse Housing Alliance accreditation.

Demonstrable knowledge of security equipment /systems.

Knowledge of the Regulatory Standards for Registered Providers, including the Neighbourhood and Community Standard.

Skills and experience
Extensive experience relating to the management of Anti-Social Behaviour cases and/or experience of working in a similar role; including partnership working, successful representation in court.

Demonstrable experience of delivering successful customer focused services

Ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity and customer care.

Ability to solve problems fairly and logically

Demonstrable high level of numeracy, IT and literacy skills

Personal qualities, values and behaviours
An understanding of the needs of people from diverse social, cultural and racial backgrounds

Demonstrates putting the customer at the centre of your work.

Tries to do the right thing and acts with honesty and integrity.

Treats people in a way you would expect to be treated by others.

Looks for continual improvement in the customer experience and improved and efficient NCHA business processes.

Demonstrates passion about what you do and the difference you can make.

Acts positively and believe you can provide solutions to problems.

Willingness to promote and adhere to the CLEAR values of NCHA