Business Support Officer

Job Category : Sec / Admin
Location : County Hall, Northallerton, DL7 8AD, North Yorkshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.21

This role will be working mainly with EHCPs so some experience of this would be preferential.
The post-holder will work within one of the teams in the Business Support Service, either in one of the shared service teams providing services across NYCC or in a Business Support team providing support to a specific Directorate operational function. Post-holders will be line managed by a Team Leader in the Business Support Service. In some instances they will be tasked on a day to day basis by a manager in the operational team in which they are based.
This role involves spoken communications so a confident use of English language is required.
Knowledge
Knowledge of using computer packages for communications and data input
Sound knowledge of common office practice and procedures
Sound understanding of issues relating to confidentiality and data security
Good understanding and commitment to high quality services and customer care
Experience
Experience of providing business support in a busy environment.
Experience of data input and data management ensuring accuracy and where appropriate confidentiality.
Significant experience and competence using IT and common business support packages including word and excel.
The ability to converse at ease with customers and provide advice in accurate spoken English is only essential for some posts.
Experience of using defined business processes and giving guidance on them to colleagues.
Experience of managing and prioritising own workload