Business Support Officer – Grade C

Job Category : Admin & Clerical

Location : 1 Derriford Business Park, Plymouth City Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £12.85

The Registration Service are looking for an enthusiastic individual who can demonstrate that they are able to work on their own initiative, have a proven track record of delivering excellent customer service, good communication skills and are able to maintain confidentiality and discretion.  

This is a customer facing role responsible for delivering excellent customer service for routine enquiries and high quality administrative support to a team of Registrars.  The successful candidate will be handling and processing considerable amounts of manual and electronic information where accuracy and confidentiality are vital. There will also be a requirement to provide administrative support to the Coroner’s Court.  

The ideal candidate must be able to work as part of a team and have excellent written and verbal communication skills.  Accurate data inputting skills and knowledge of Microsoft applications, including Excel, Outlook and MS Teams are essential. The applicant will have the ability to work accurately and calmly under pressure to meet statutory deadlines.  


Essential

qualifications/

knowledge

§ GCSE’s A*- C (9-4) or equivalent in English and Maths

§ A willingness to undertake appropriate learning and development as

required

Desirable

qualifications/

knowledge

§ NVQ Level 2 or 3

§ Customer care qualification/training

§ Basic knowledge of relevant legislation, policies and procedures

Essential

experience

§ Experience of using Microsoft Software Packages e.g. Word, Excel,

Outlook.

§ Experience of giving information and signposting customers in a tactful and

professional manner face to face, over the phone, online and in writing.

§ Experience of providing an effective and efficient business support service

to customers.

§ Administrative experience with an understanding of office procedures.

§ Experience of prioritising own workload to ensure deadlines are met.

§ Experience of maintaining documents, records and data e.g. financial

records, customer records or accounts.

Desirable

§ Experience of working on process improvements

experience

Essential skills § Ability to take ownership of issues and see through to a resolution for

customers, keeping them informed as required.

§ Ability to process basic service requests.

§ Customer care skills and the ability to show initiative when dealing with

customer enquiries.

§ Communication skills to provide information and signpost customers, some

with specific communication needs, when dealing with their enquiries and

complaints.

§ Numeracy skills required for carrying out calculations and ensuring the

accuracy of data.

§ Literacy skills required including spelling, grammar and punctuation for

dealing with letters, documents.

§ Ability to be decisive and make criteria based decisions – weighing up

evidence against set criteria.

§ Team working skills and the ability to work together with colleagues to

deliver a cohesive, joined-up service to customers.

§ Time management skills to prioritise work appropriately, be punctual and

meet deadlines in order to deliver a good service.

§ Accuracy with a high level of attention to detail