Business Support Officer SC5

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

Connected Communities is a new interim prevention and early intervention service in which the principle aim is to support Haringey residents with low level complex needs that do not meet statutory thresholds. The service supports people by providing access to a multidisciplinary team of professionals as part of an early intervention strategy of support.

The service offer, in addition to positively affecting outcomes is designed to go some way to reduce demand into more costly statutory services and is aligned to Haringey’s Borough Plan. The service offer builds a ‘wrapper of support’ around a family or individual by agreeing, with their consent, an appropriate action plan, and to then track this plan to assess outcomes, which with appropriate management and monitoring means cases do not escalate.
Business support is a crucial function in the effectively delivery of the service and the core purpose of the role will be:

1. Responsible for delivering, to a high standard, the full menu of business support service activities to support the Connected Communities hubs
2. Supporting the delivery of an effective and efficient service in line with the priorities, aims and objectives of Connected Communities
3. To provide expert business support to a range of functions and services for a wide range of issues and requirements
   To work in partnership with the multidisciplinary team in ensuring that all risks, issues or opportunities are identified and quickly addressed

knowledge, Experience, skills

1. Excellent knowledge of the Microsoft Office suite of products, IT systems, Information Management and data protection legislation
2. Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
3. Strong written and verbal communication skills
4. Strong problem-solving skills to help drive service improvements
5. Experience of supporting change/efficiency initiatives
6. Knowledge of council services and role they play in meeting needs of the community
7. Understanding of the role of partner agencies both external and internal
8. Experience of working within a team within a front-line service and providing administrative function
9. Excellent knowledge how to collate information that is accessible to all for presentation to a range of forums
10. Excellent organisations skills and the ability to effectively prioritise
11. Ability to identify opportunities and initiatives to develop and enhance the operational aspects of the Community Hubs
12. Proven ability to proactively work flexibly on own initiatives under pressure and to tight timescales
    Experience of working in a confidential manner with sensitivity and discretion