Customer Service Officer SC6

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.90

Homes For Haringe
Repairs
Operations
Information service

Role Purpose
This role exists to help Haringey Council to serve its customers well.

This will be achieved within a specific service area including call centre, face to face (including but not limited to Customer Service Centres and Receptions), digital, telephones, and service development.

Knowledge, Qualifications, Skills and Experience
The following criteria are deemed necessary for this role:

Have a knowledge of best practice and customer services procedures and ability to apply these to everyday work activities
Good knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, telephones, and development).
An ability to work as part of a team and use individual initiative to achieve set targets
Good written and verbal communications skills
Good IT skills, including MS Office (Word and Excel)
Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).
Experience of local government and/or housing services in a customer service environment