Family engagement officer

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:15
Salary: £11.50

Face to Face role reception/admin role for local authority children’s centre.
To engage families at the point of entry to the service and build and maintain positive working relationships?with service users, both at the centre and in the community, enabling their?access to the locality offer.
To provide the day to day front of house management and administration functions for the centre.
To manage enquiries to the children’s centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.
To offer information, advice and guidance in response to enquiries received from families, including childcare, health, benefits and financial matters; demonstrating a breadth of knowledge of local support, and signposting on to services as appropriate