Grade 3 Lifeline Control Room Operator

Job Category: Admin & Clerical

Job location: Castle Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AN, Merthyr Tydfil County Borough Council

Hours per week: 18.50

Start date: Immediate start

Salary: £13.26 per hour

Job Purpose

To staff the Lifeline and Emergency Planning Control Room on a rota basis. 

Must have the ability to work alone and operate within a flexible shift pattern (this will include Nights/Weekends/Bank Holidays).

To receive calls via all communication networks, e.g. landlines, PNC, fax and to ensure that each call is adequately and properly dealt with.

Ability to speak Welsh is desirable

Technical skills required

Must be able to demonstrate relevant experience of using telephone systems to engage with customers.

Some knowledge of the Housing Repairs System is desirable, but not essential.

Using the Community Alarm Service.

Amount of experience required

Knowledge and understanding of the Data Protection Act.

Experience of working with I.T. systems.