Higher Clerical Assistant (Grade 3)

Job Category : Social Care – Unqualified
Location : County Hall, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.79

ABOUT THE JOB
The Higher Clerical Assistant/Word Processor Operator roles plays a key part in supporting the North Locality Social Work and Personal Adviser teams in safeguarding and promoting the wellbeing of children, young people and their families.

WHAT WE ARE LOOKING FOR FROM YOU
You must be able to work flexibly and adaptably to changing priorities. You will have excellent verbal and written communication skills and be experienced in working to agreed standards and deadlines. You must be able to work on your own initiative and as part of a team. Experience in maintaining databases and experience in working with figures is advantageous. A positive and customer focused attitude is essential.

1. To assist in providing a reception service to callers both in person and by telephone, including message taking and distribution.
2. To provide a word processing/typing service
3. Assist in providing admin support to the Social Work Teams based in the North Locality, and the Personal Adviser Service.
4. Assist in the operation of petty cash and suspense accounts
5. Assist in ordering goods and services, processing invoices and maintaining budgetary control records, including the management of Purchasing Cards.
6. Assist in collection, recording and banking of monies/cheques.
7. Assist in maintaining efficient financial record systems.
8. Provide reporting information as required.
9. Maintain a computerised client record system
   ⦁ process referrals, changes, closures etc
   ⦁ transfer cases
   ⦁ archiving of cases
   ⦁ provide caseload printouts
   ⦁ file management
10. Open, distribute and dispatch mail
11. Maintain stationery and office supplies
12. Compile and maintain effective filing systems
13. Provide statistical information as required
14. To provide cover where necessary, this may mean working from other bases
15. Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.