ICT – Service Desk Officer

Job Title : ICT – Service Desk Officer
Job Category : IT
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.96

About the role:
The Service Desk Support Officer will be the first point of contact for the customer for all ICT enquiries. They will provide a 1st line support service, working with customers to resolve their problems; this could be via telephone, email or connecting to the customer’s computer remotely, and gathering as much relevant information as possible of the nature of the problem.
They will escalate issues they cannot deal with or outstanding open calls to Supervisor or other teams including desktop teams, apps team and data centre team.
Supporting just under 3000 users in between 7:30am and 5:30pm, Monday to Friday on a rota basis. There will be opportunity to work from home once the service desk agent is up to speed.
They will be familiar with AD, user creations, group policy, SCCM and android mobile setup. The main office is based in Yate near Bristol, easily accessible by train or buses. There is also free parking around the office.