Lettings Assistant

Job Category : Housing and Revenues
Location : Nottingham Community Housing Association
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £15.18

This role is to manage our Mutual Exchanges, Successions and Changes to Tenancy functions.
35 hours per week – Monday – Friday 9 a.m. to 5 p.m. (with 1 hour for lunch – unpaid). Office based initially at our Nottigham office for a 4 week training period, but then can work from whichever of our offices is closer to their home either Nottingham, Mountsorrel or Ollerton.
Main responsibilities
Process mutual exchange applications, succession and assignments including joint to sole, sole to joint, etc. basing your decisions on the legislative framework, policy and procedure and in conjunction with the Your Community Co-ordinator for that geographical area.

Manage the waiting list for garages, processing applications, lettings and terminations, working closely with Your Money Matters colleagues to end licence agreements for customers in arrears.

Support colleagues with the preparation of advertisements for and advertise void properties, appropriate to each tenure type to facilitate lettings and minimise re-let times as and when required.

Support Your Home colleagues in ensuring void times are managed within the agreed NCHA annual targets for all relets

Respond to customer enquiries and prepare sign up packs as and when required.

Process the termination of tenancies and progress the return of keys to NCHA.

Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis; producing associated reports on the allocations and void service.

Deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for NCHA to enhance the organisation’s reputation.

Carry out any other tasks relevant to your role as instructed by your managers

Skills and experience
Experience of working in social housing or a lettings environment

Experience of delivering successful customer focused services

Ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity and customer care.

Ability to solve problems fairly and logically

Demonstrable high level of numeracy, IT and literacy skills