Manager – Tenancy and Estates (Grade 12 )

Job Category : Housing

Location : The Deane House, Somerset Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £16.50

Advice and Information:

            Provide advice and information in relation to tenancy and estate management, having knowledge of housing law, current legislation, and new initiatives. Understanding of tenancy and estates policies and procedures, looking to improve, lean and update where necessary. 

Ensuring safeguarding practices are adhered to and that the customer is at the heart of everything we do. If correct decisions are not made vulnerable people are at risk. Cases can be reviewed/audited by central government.

Conduct tenant sign-ups and visit regularly to ensuring the right support is given at the right time to enable that tenancy to be successful and sustainable.

Monitor against the tenancy obligations and address any breaches or issues.

Provide consistent and strong messages when dealing with all aspects of low-level nuisance and anti-social behaviour; ensuring that you consult closely with the ASB Case Managers to explore that the behaviours of the perpetrators change.

Qualifications

Minimum of 5 GCSEs at grades A to C (including English and Maths) Essential

NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered provider Desirable

Evidence of continuing development of professional skills e.g., through training qualification or experience Essential.

Knowledge and Experience – Essential

At least 2 years housing management experience in a similar setting with a registered provider.

Good understanding of the social housing; with a strong emphasis in housing management

Knowledge of working within Housing management, tenancy, and estates

Ability to deal with confidential and sensitive matters with a wide range and spectrum of people in varying circumstances.

Experience of dealing with the general public and in particular vulnerable customers Experience of delivery of frontline customer services

Experience of working in an administrative role

Experience of recording and maintaining accurate statistical information

Knowledge and Experience – Desirable

Numerate

Ability to prioritise, manage own workload, and meet deadlines.

Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.

An awareness of the Data Protection Act

An awareness of Health and safety in a social housing setting.

An awareness of welfare benefits and welfare reform

Experience of effectively triaging enquiries and signposting clients where appropriate

Skills 

Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.

Accuracy and attention to detail

Good organisational and administrative skills

Good keyboarding / word processing skills

Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.

Roles is a typical housing officer role.   Minimum 4 days per week on site.

Managing tenancy and estates; across a patch of approx 750 properties.   Including estate inspections, block inspections, knowledge of health and safety.  Knowledge of  housing law and legislation.  Dealing with vulnerable and complex cases (safeguarding).  Tenancy sign up and ensuring that the tenancies are sustainable. Dealing with low level neighbour nuisance and anti-social behaviour.  Attending multi agency meetings.