Neighbourhood Officer (SO1)

Job Category : Housing
Location : Edmonton Centre, Enfield Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:15
Salary: £14.81

• To be responsible for providing a high quality neighbourhood management service to a designated patch, supporting residents to comply with their tenancy and lease conditions.
• To deliver an excellent and proactive housing management service to tenants with a high level of presence and visibility on designated patches, whilst delivering high performance.
• To be responsible for consulting with residents, members and senior officers with regards to housing management issues
• To support tenants sustain their tenancies.
• To work with residents so that they are satisfied with their home and local environment and to be active members of their community.
KNOWLEDGE, SKILLS & ABILITIES
1,The ability and commitment to provide excellent customer-focused services to residents.

2.Effective verbal and written communication skills
3.Excellent organisational skills and the ability to work independently to meet targets and standards
4.Ability to work positively and constructively with a range of agencies and stakeholders to achieve outcomes for residents
5.Ability to work constructively with resident groups and involve residents in the management of estates
6.Ability to work within tight deadlines as part of a team to deliver a range of services for residents

Desirable
Knowledge and understanding of tenancy management law and good practice
Experience of delivering housing management services in a diverse community
Ability to oversee an excellent standard of estate management and ensure grounds maintenance, estate cleanliness and health and safety issues are addressed