Process Mapping Specialist – Social Care Qualified

Job Category:    Social Care Qualified
Job location County Hall, Usk, Monmouthshire, NP151GA,
United Kingdom
Monmouthshire County Council
Hours per week: 37

Start date: Immediate start
Salary: £22.78 per hour

We are looking for a process mapping specialist to facilitate process mapping workshops as part of the implementation plan of our new case recording system.

To carry out the analysis, mapping, and redesign of business processes across services, ensuring workflows are documented, optimised, and aligned with digital transformation objectives. This role will be supporting the implementation of the new case recording system across Social Care.

Key Responsibilities

Process Mapping & Analysis

Develop accurate �as-is� and �to-be� process maps using tools such as Visio or Lucidchart.

Identify inefficiencies and work with teams to propose redesigns to improve operational effectiveness.

System Integration

Align mapped processes with new systems and reporting frameworks.

Support configuration, validation, and testing during implementation phases.

Stakeholder Engagement

Facilitate workshops with practitioners, managers, and regional partners.

Secure buy-in for process changes and ensure smooth adoption.

Documentation & Governance

Produce clear visual and written documentation for workflows.

Ensure compliance with GDPR and organisational governance standards.

Change Management

Communicate process changes effectively and support training plans.

Maintain own action plans and follow through with actions that contribute to project reporting.

Essential Skills & Experience

Proven experience in business process mapping and improvement.

Strong knowledge of digital delivery standards (e.g., GDS) and Agile methodologies.

Proficiency in process mapping tools (Visio, Lucidchart, or similar).

Excellent analytical and problem-solving skills.

Skilled in facilitation and stakeholder engagement.

Understanding of data protection and compliance frameworks.

Desirable Skills

Experience in social care or public sector transformation projects.

Familiarity with system configuration and UAT processes.

Knowledge of continuous improvement methodologies (Lean, Six Sigma).