Referral Hub Coordinator

Job Category : Social and Healthcare Unqualified
Location : Mountsorrel Office, Nottingham Community Housing Association
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.20

Community support team is a Floating support preventing Homelessness service for NCHA customers across the East midlands. We support customers with benefit applications, accessing services, new tenancy support and accessing charities.
Details of the role –
Support service users/customers to express their needs through the referral/assessment process; assessing risks to service users/customers and colleagues whilst carrying out the assessment process.
Offer support and advice to customers through the assessment process; signposting to external agencies where required.
Support customers to make grant applications to charities, funding bodies and local authorities to obtain items for their home; completing budgeting information, assessing they meet the criteria prior to completing an application and liaising with them to confirm all items are successfully obtained for customer.
Assess customer/service user’s eligibility for means and non means tested benefits; supporting them to apply for any eligible benefits.
Maintain an accurate record of all financial information using spreadsheets and database.

Working hours are Monday – Friday between 9am – 5pm