Service Co-Ordinator

Job Category : Admin & Clerical
Location : Bracknell Forest Council, Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:30
End Time : 14:30
Salary: £11.00

1. To provide an initial point of contact within the Access to Resource Team. This includes
   responsibility for:
   • Receiving requests for brokered support
   • Talking to providers and care homes on capacity
   • Ensuring all relevant and necessary information is accurately complete
   and take appropriate action in the event of omissions or errors
2. To liaise with providers, care teams, citizens and other agencies, dealing with
   queries regarding service delivery. Ensuring that all relevant information is case noted and
   provided to relevant people.
3. Provide Duty support from 8:30 – 17:00
4. To deal with general queries, expressions of dissatisfaction, complaints and
   compliments regarding service delivery. Collating information and informing relevant
   teams for them to escalate.