Service Officers – Project SC5

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £13.39

I require 3 officers to work on a Council Tax Arrears and Maximisation Project.
The officers are required to be multi skilled in Collection and Recovery work, Including Charging Orders and Bankruptcies.
To assist in the day to day delivery of revenues, benefits and / or customer services for the council, according to legislation, council policy and procedures.
To contribute towards the provision of high quality, professional customer facing revenues & benefits and other services that provide value for money for the council and local residents.
To operate as a generic officer across the core activities of the service with a focus on customer demand and performance.
We are a Northgate site, all Officers are expected to be proficient users

Skills, Knowledge & Abilities

⦁ Core Values

Demonstrate a commitment to the corporate vision for customer facing services and an ability to model the behaviours reflecting the Council’s core values and organisational beliefs in the delivery of such services.

⦁ Communication

Sound oral and written skills, demonstrating an ability to deal with and communicate complex information in a clear and understandable way.

Able to communicate effectively and sensitively through face to face and/or more remote contact as required, delivering a high quality service.

⦁ Change Management

Display a willingness and ability to support the successful implementation of organisational and cultural change where necessary.

Be enthusiastic and proactive about change, with a sound ability to work across disciplines and service boundaries as required.

Demonstrate openness to suggestions for improvements and an ability to participate in the implementation of creative and innovative solutions to the challenges facing the service. Demonstrate a bias for action and an ability and willingness to support new opportunities.

⦁ Personal Development and Performance

An awareness of required performance standards and the need for on-going personal development to minimise error rates and achieve a performance which ‘gets it right first time’, and improves service comparability with other authorities

Able to work within, and contribute towards, a motivated and professional workforce with a willingness to address areas of improvement.

Invest time and personal effort in continually raising own performance demonstrating a drive towards continuous personal development.

⦁ Team Working

Demonstrate the ability to develop and maintain good working relationships across the functions of the service and key stakeholders.

⦁ Local Government

To have a general awareness of the key issues facing local government and the service, as influenced by external economic and political factors. Demonstrate an understanding of the challenges and sensitivities posed by providing public services in a multi-cultural area.