Clear Results

Contract, Full Time
Hackney
Posted 2 years ago


Job Category : Admin / Clerical
Location : Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19.51

Main duties:
To be responsible for inputting and extracting providers and learners information into/ from the MIS database.
To analyse and produce performance data reports for the Adult Learning curriculum team including regular attendance and achievement monitoring from the service client management system (Pellcom/PICS) as and when required
Inputting learner survey responses and producing reports
Manage a database to track of learner progression outcomes
Set up and manage Google Classroom accounts for learners
Be responsible for the monitoring of the learner support funding
To support the Service in its IAG and enrolment functions
To carry out general business support duties which include
Data collation and inputting,
Maintain safeguarding logs (for management scrutiny)
Organise and coordinate meetings and events, including internal and external meetings and tutor CPD days; to coordinate organisation of learner certificate ceremony
To provide an efficient and effective administration across the service to ensure the smooth running of the service.
Support the team to respond to ad-hoc requests related to Adult learning delivery and coordinating responses
Coordinate service level agreements with partner organisations for course delivery
To undertake general administrative duties including taking minutes, telephone calls/messages, giving advice to service users, despatch and receipt of mail etc

Experience & skills

Experience of managing a Customer relationship management/MIS system, preferably in the education sector
Ability to maintain confidentiality at all times
Sound communication skills.
Excellent IT skills including including Google Suite and database management
Ability to work as part of a team
Must have good attention to detail and able to organise own workload to meet deadlines
Ability to maintain accuracy when processing high volumes of statistical data

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Hackney CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £19.51 Main duties:To be responsible for inputting…

Contract, Full Time
Cardiff
Posted 2 years ago


Job Category : Construction Trades & Operatives
Location : City of Cardiff Council, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.21

  1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
  2. To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
  3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
  4. To work with current and emerging technology to enhance customer contact services.
  5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

Job Features

Job CategoryAdmin / Clerical

Job Category : Construction Trades & OperativesLocation : City of Cardiff Council, Cardiff CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £10.2…

Contract, Full Time
Cheshire
Posted 2 years ago


Job Category : Sec / Admin
Location : Runcorn Town Hall, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £10.01

An exciting opportunity has arisen to join Haltons outbreak Support Team. We are looking for an Administration Officer who enjoys working in a varied and busy environment and has previous office experience.

Job Features

Job CategoryAdmin / Clerical

Job Category : Sec / AdminLocation : Runcorn Town Hall, Halton Borough CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 09:00End Time : 17:00Salary: £10.01 An exciting opportunit…


Job Category : Administration
Location : Durban House, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.96

The Community Hub has been designed to provide a function that helps to keep
residents safe during the COVID19 crisis by meeting their urgent and ongoing
need. The Community Hub front door is delivered by the Customer Experience
Service where we help customers understand the support that is available to
them, helping them to remain self-sufficient, but recognising ‘need’. The
Community Hub manages inbound calls from residents and makes outbound
calls supporting Central Government.

The role is responsible for providing a transactional front-line service direct to
customers, providing solutions to queries and issues raised, for example,
answering customer enquires through phone, email, letter, and social media and
making outbound calls. The focus of this role is to deliver a truly customerfocused service which delivers ‘Customer Excellence’ standards consistently and supports the residents of West Sussex.

Job details
Grade: Grade 7
Directorate Group: Community Hub Team, Customer Experience Service,
Communities Directorate
Location: Durban House, Bognor Regis, with the flexibility to work from home
and at other locations as required
we require 9 staff
Required experience and skills
(These will be used as the shortlisting criteria)

Key Skills:

  1. Excellent oral and written communication skills, to be able to articulate to customers often technical information in a way which is meaningful.
  2. Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
  3. Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
  4. Proficient IT skills in several specialist systems, plus the full range of Microsoft.

Qualifications and/or experience:
⦁ Educated to GCSE standard or equivalent qualifications or comparable experience.
⦁ Experience of working in a customer service role, providing information, resolving queries and prioritising calls.
⦁ Experience of use of relevant software, including social media and systems, to support service delivery.
⦁ Knowledge of the processes involved in the work of prevention and COVID19, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.

Job Features

Job CategoryAdmin / Clerical

Job Category : AdministrationLocation : Durban House, West Sussex County CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £11.96 The Community Hub ha…

Contract, Full Time
Lancashire
Posted 2 years ago


Job Category : Admin & Clerical
Location : Preston Campus, University of Central Lancashire
Hours Per Week : 36.25
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:15
Salary: £12.09

2 admin staff required to assist with the Estates helpdesk. Gaps due to staff sickness, a vacancy and ongoing recruitment process
Job Purpose:
To provide a first point of contact for students, staff and visitors, ensuring all Estate Services Helpdesk, Car Parking and Contractor Management queries are resolved by utilising the Computer Aided Facilities Management (CAFM) and Bookings software.
Provide administrative support to the Estate Services Teams To assist in the safe management of contractors.

Work Experience
Experience of providing administrative support to a large multi-disciplinary team.
Experience of being part of a team providing a customer focussed service.
Experience of document management and developing and administering support procedures.
Experience of operating filing systems.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Preston Campus, University of Central LancashireHours Per Week : 36.25Start Date : Immediate StartStart Time : 08:45End Time : 17:15Salary: £12.09 2 admi…

Contract, Full Time
Devon
Posted 2 years ago


Job Category : Admin & Clerical
Location : Homeworking Hybrid, Met Office
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.48

IMPORTANT* Please be aware this role is Exeter based and there will be a requirement to be in the office each week – this may only be for a day or two.
The role is a Vetting and Security Administrator and needs to be filled asap as is currently vacant, hence using a contingent worker. No experience required other than having excellent admin skills.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Homeworking Hybrid, Met OfficeHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £10.48 IMPORTANT* Please be awa…

Contract, Full Time
Bromley
Posted 2 years ago


Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £12.41

Support officer is required to help with the administration of social care contracts with care providers, mainly care homes and domcare agencies. this include mainly processing completion of new providers onto IT systems and liaising with service teams, Legal dept, and Procurement teams. Guidance and training is available but previous experience in contracting work would be useful. Candidates need to have good levels of English and maths and to understand documents and financial forms and for the checking and processing of invoices which may be required on occasions. Post is required for approx 5-6months to cover maternity leave.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Civic Centre, Bromley CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:45End Time : 17:00Salary: £12.41 Support officer is required t…

Contract, Full Time
Bromley
Posted 2 years ago


Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £10.31

This role is purely for minute taking and database entry only (Liquid Logic.)

The candidate must have a minimum typing speed of 60 wpm and a typing test will need to be taken (this will be provided after a brief telephone interview.) The candidate should ideally have experience of minute-taking in any setting.

The type of minutes they will be taking are sensitive and confidential, so adhering to GDPR is crucial. They will minute Core Group meetings (children subject to a child protection plan) and Chid-In-Need meetings (children subject to child-in-need plan.) Once the minutes are completed, they are to be entered onto the child’s record and recorded on an Excel spreadsheet, therefore Excel experience and some database navigation experience would be preferable but training will be given.

Meetings can last up to 2 hours, and the expectation is that the candidate completes between 2-3 meetings per day. The turnaround is 2 working days, therefore fast and accurate typing speed is essential.

All meetings are virtual (Skype or Teams.) The candidate would work in the office for a short while whilst training is given, then they will be working from home.

The candidate will need to have good communication skills and be able to ask for help as teamwork is key. Strong prioritisation of workload is needed.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Civic Centre, Bromley CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:45End Time : 17:00Salary: £10.31 This role is purely for minut…

Contract, Full Time
London
Posted 2 years ago


Job Category : Admin / Clerical
Location : London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.27

Management responsibilities of other BSO, good communication skills and excellent IT skills required.

  1. Purpose of the Job:
    To support in leading and managing in the provision of high-quality administration and systems, that support Children’s Services. This includes working closely with the Head of Service, Service/Team Managers, multi-agency staff/partners, children and their families, contributing to the overall strategic development of the service.
    Ensure that all aspects of the administration service are managed and assist in establishing joint working across the teams and services. Line manage the Business Support staff and manage the statutory central administrative systems and procedures, ensuring implementation to deliver effective and quality support to Children’s Services, providing core and nuanced support.
    Be responsible for the day to day oversight of the administration of the systems and processes, such as KPIs and service performance.
  2. Manage and prioritise the work within the administration team in support of managers and teams. Ensure business needs pertaining to Business Support are met and that performance management indicators are achieved and recorded for BSO staff. Ensure that business objectives are upheld, and that administrative staff support for teams is time-conscious, relevant, and appropriate.
  3. Ensure work output is in line with compliance, relating to legislation, policy and procedures. This includes: Performance; Learning and Development; PDPs/Appraisals; HR-related functions; Absence (Sickness/Annual Leave) and Recruitment.
  4. Work closely with the Head of Service, Service Manager and other Managers to ensure appropriate administration of business needs and requests.
  5. Liaise with internal and external bodies, dealing with enquiries and initiating action where necessary and refer when appropriate.
  6. Support the Head of Service and Team Managers with staffing (recruitment and interviews) and business-related areas (administration management and business performance data analysis).
  7. Apply the necessary timescales and protocols for completion of meeting minutes, correspondence relating to statutory meetings, maintaining all related data entries to the electronic record system relating to statutory functions regarding the central administration service and complaints meetings for children and their families.
  8. Undertake the responsibility for the management of the general running of the office (i.e. equipment, stationary inventory) and plan and arrange inductions and IT for new staff, following the corporate and service-specific induction procedures.
  9. Work in partnership with other administration staff throughout the division to ensure consistency, efficiency and quality.
  10. Develop, monitor and review systems in accordance with service needs across a range of areas, to ensure good practice is being adhered to.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : London Borough of HaringeyHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £17.27 Management responsibilities of o…

Contract, Full Time
London
Posted 2 years ago


Job Category : Admin / Clerical
Location : Mulberry Junction, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £12.25

Mulberry Junction is the Council’s resource centre for single people aged 18-50 affected by or at risk of homelessness in Haringey. The service provides on-the-spot information and support around housing, health and wellbeing to enable people affected by homelessness to achieve their personal goals.

This is an exciting opportunity to be part of an innovative service designed in partnership with people affected by homelessness to deliver a service that truly reflects the diversity of Haringey.

The Welcome Worker is the initial point of contact for people accessing Mulberry Junction and services across Haringey. The role will provide administrative and operational support to the services based at Mulberry Junction to enable its smooth running. The role will be responsible for ensuring the physical environment is physically welcoming and safe.

The job is based in Mulberry Junction 332 High Road Tottenham N15 4BN
Monday- Friday role, working 8am-4pm, with 1 extra hour on Tuesday 8-5pm for team meeting

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Mulberry Junction, London Borough of HaringeyHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:00End Time : 16:00Salary: £12.25 Mulberry Junc…

Contract, Full Time
London
Posted 2 years ago


Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £16.29


Service Desk analyst required to take first line calls on the phone, response to calls raised on the portal and may also be required to attend other sites to undertake work
Role Purpose
We are looking for a customer focused Service Desk analyst who can deliver exceptional service to digital users across Haringey.

You’ll need to be an excellent communicator, both orally and written, and have a professional telephone manner with a good measure of patience plus the ability to explain instructions clearly to non-IT staff at all levels across the council.

As well as being able to demonstrate strong ICT competencies and an aptitude to learn, you’ll need to have a strong customer service ethos.  It’s a fast-paced environment and we need enthusiastic staff who are passionate about resolving 1st and 2nd line ICT issues. You are not just desk bound in this role as you will support users in our “hub” and visit other sites to support our users. This role can be pressuring and challenging at times but if you’re able to take up the challenge, then you will find it a rewarding job and it could just be the perfect next move for you. 
  
A strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 365 would be very beneficial. ITIL qualification and/or MCP certification is preferable but not essential.  

Qualifications

Ideally educated to A level or equivalent standard, or holds a relevant professional qualification.

Technical Experience / Skills / Knowledge  
 
Proficient in understanding the IT / IS infrastructure, configurations and the IT applications and service processes used within the organisation.

Proficient in installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.

Familiar with the use of tools or systems which provide access security control (ie prevents unauthorised access to systems).

Familiar with techniques for identifying, gathering and validating users’ needs in the delivery of Digital services.

Familiar with corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role.

Familiar with configuration management and version control.

Other requirement

Has a driving licence and is able to driving around the Haringey campus

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : ALEXANDRA HOUSE, London Borough of HaringeyHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £16.29 Service Desk an…

Contract, Full Time
Chichester
Posted 3 years ago


Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.01


Location: Chichester, County Hall.
Full time position
Working arrangements : Mostly working from home, only coming in for business critical events such as face-to-face development centres and recruitment / wellbeing campaigns.
Directorate Group : Fire and Rescue Service
Grade 4 position

Your role will be to support the lifecycle of workforce development initiatives from inductions, performance and leadership learning to culture change, career development and retirement planning. Having first assessed and prioritised individuals’ development needs, you will be co-ordinating and planning events such as training courses and information webinars including occasionally supporting the wider POD team with recruitment, wellbeing and diversity events. You will be using word processing, One Note and Excel to format documents, take minutes and process map using information gathered in face-to-face and online meetings with a range of internal stakeholders whilst capturing and following up on actions. You will be required to raise purchase orders and handle goods invoices, keeping accurate records for budgeting purposes, producing statistical data at a high level and handling confidential data. Your role is integral to the maintenance of computer databases, SharePoint sites and the updating of communications via the newsletter and intranet site.

What you’ll need to succeed:
Using your initiative, you will have the ability to set deadlines, manage your workload effectively and understand when problems need to be escalated for a quick and accurate resolution. With an analytical, positive and proactive approach you will be able to interpret a variety of information or situations in order to solve problems or develop solutions with autonomy and collaboratively. You will occasionally attend events and roadshows such as recruitment events, meeting and greeting candidates and will therefore, need to have good customer service and be able carry resources to and from events.
Required skills and experience
(These will be used as the shortlisting criteria)

Key Skills:

  1. Ability to interpret information to produce a high-quality administrative support with minimal guidance. Also, the ability to organise, plan and meet set targets e.g., for event organisation.
  2. Good communication and interpersonal skills in order to provide clear and concise general advice and guidance to a range of clients.
  3. Good literacy and numeracy skills in order to understand complex written instructions describing tasks and to check and format documents.
  4. Ability to present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form.
  5. Good knowledge of specialist ICT software and good general knowledge of ICT software for the integral use of word processing, data processing, creating, developing workflows or electronic records and the ability to investigate and troubleshoot problems and provide solutions.

Qualifications and/or experience:
Qualifications
• 4 GCSE A-C passes including English & Maths (or equivalent).

Experience Essential
⦁ Demonstrable office experience using administrative office systems and practices.
Intermediate to advanced knowledge and skill in the Microsoft suite; Outlook, Word, OneNote, Excel and PowerPoint (or equivalent packages) for the

Job Features

Job CategoryAdmin / Clerical

Job Category : AdministrationLocation : County Hall, West Sussex County CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £10.01 Location: Chichester,…

Contract, Full Time
London
Posted 3 years ago


Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £161.71 per day

Role Purpose

  1. To provide programme and business support to help deliver Haringey’s Local COVID-19 Outbreak Management Plan
  2. To prevent and suppress local outbreaks of COVID-19
  3. To have a planned owned by local partners and communities
  4. To engage and involve local communities
  5. To provide local infrastructure and oversight on outbreak prevention to link into national programmes
  6. Directly providing business administration support to senior managers in public health
  7. Providing skilled project management of the public health contributions to the Councils Borough Plan, Health and Wellbeing Board (HWB) and north central London (NCL) Sustainability & Transformation Partnership (STP), plus other small ad hoc projects
  8. The postholder will provide support to the Director of Public Health and wider partners to co-ordinate delivery of the programme of work

Main responsibilities:

⦁ Providing an overall programme plan and help to set up the governance structures
⦁ Co-ordinating and organising programme boards and meetings
⦁ Keeping records of key meetings and following up actions with partners
⦁ Providing summary updates to senior managers and partners
⦁ Co-ordinating the production of key documents including the Outbreak Management Plan

  1. Providing an overall programme plan and help to set up the governance structures for the

⦁ delivery and oversight of local outbreak management plan
⦁ ensures appropriate partner involvement
⦁ Oversight of funds
⦁ Data and reporting to Haringey COVID member led engagement board and GOLD
⦁ Provide programme and business support to COVID – 19 LOMP
⦁ Co-ordinating Programme boards and meetings
⦁ Summary updates to senior managers and partners
⦁ Managing data reporting to DPH
⦁ Managing overall PPE stock

Knowledge, Qualifications, Skills and Experience

  1. Knowledge and skills in programme management tools i.e. spread sheets, progress mapping.
  2. Skills in delivery of information regarding programmes i.e. giving presentation, providing reports
  3. Knowledge and experience of using IT project management tools.
  4. Knowledge of change management processes i.e. why people resist change and how to overcome this
  5. Skills in communication which activate delivery by others i.e. getting programme updates from officers
  6. Experience of programme management involving multiple stake holder’s
  7. Understanding and commitment to promoting and implementing the Council’s Equal Opportunities policies.
  8. Knowledge of health and safety legislation and data protection
  9. Experience of management of administration staff

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : RIVER PARK HOUSE, London Borough of HaringeyHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £161.71 per day Role …

Contract, Full Time
Cheshire
Posted 3 years ago


Job Category : Sec / Admin
Location : Runcorn Town Hall, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £10.01


Location: Essentially working from home but must be able to work in Halton as required
An exciting opportunity has arisen to join our agile and resourceful team. We are looking for an Administration Officer who enjoys working in a varied and busy environment and has previous office experience.
You will be based in an administration team providing support to front line staff delivering Council services across the Borough of Halton
KEY DUTIES AND RESPONSIBILITIES:

  1. Responsible for data entry onto service specific IT systems
  2. Provision of administrative support to customers of the shared service when preparing for audits and inspections
  3. Creation and assistance in the maintenance of manual and computerised filing systems to enable up to date and accurate information to be retained and retrieved
  4. Assistance in the administration of financial transactions including placing orders, goods receipting and dealing with enquiries
  5. Responsible for the efficient organisation of internal, external and multi-agency meetings including arranging meetings, preparing and sending out agendas, booking rooms, attending and taking minutes of meetings, distributing minutes and following up on actions as appropriate
  6. Respond to with service specific enquiries, assess the urgency of enquiries and handle appropriately
  7. Provision of a word processing service including typing letters, short reports, presentations, client notes etc
  8. Responsible for updating and monitoring Council’s Record of employee lone working
    Provision of general administrative support as and when required including filing and photocopying

Job Features

Job CategoryAdmin / Clerical

Job Category : Sec / AdminLocation : Runcorn Town Hall, Halton Borough CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 09:00End Time : 17:00Salary: £10.01 Location: Essentially …

Contract, Full Time
Cheshire
Posted 3 years ago


Job Category : Sec / Admin
Location : Runcorn Town Hall, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.50


To work in providing advanced project suport to a C19 self isolation support team which is pliot programme accross Halton and Warrington funded externally by Cheshire and Merseyside Public Health Network
Main Purpose of the Role
To work as part of a busy Public Health and Health Protection Department, providing high level confidential project support to Director, Senior Management and wider team.

Assist Director and Senior Management in project design, planning and delivery. Train end users in all relevant aspects of projects.

To provide high level project support to the Director and Senior Management on strategic, high level, complex programmes.

Resolve day-to-day problems across the Department with a level of autonomy and decision making
Education / Qualifications
Trained to NVQ Level 4 in a related discipline.

Evidence of education attained, ie,
5 GCSE’s or their equivalent, one of which must be English Language.

RSA III Typing/Word Processing or equivalent.
Desirable
Evidence of continuing professional development.

Experience in first line management.

Degree or equivalent in health related discipline.

Project qualification or management qualification, ie. Prince 2.

Experience
Experience of providing project management or equivalent experience.
Experience of using Microsoft Office products including Word, Excel and Powerpoint
The ability to use own initiative to action items and to organise and priorities work.

Experience of multi-disciplinary working across agencies.

Job Features

Job CategoryAdmin / Clerical

Job Category : Sec / AdminLocation : Runcorn Town Hall, Halton Borough CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £11.50 To work in providing a…

Contract, Full Time
Bromley
Posted 3 years ago


Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £15.40


Central Placement team are seeking to appoint a placement officer/broker to source care home placements for clients with MH, LD or nursing care for the elderly. The role is extremely busy and challenging so candidates need to be able to work under pressure. Good IT, admin, negotiation and interpersonnel skills are required. The role is expected to be for approx 3-4 months.
MAIN PURPOSE:
To discharge the Authority’s responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, children in care and young people leaving the care system.
To discharge the Authority’s responsibilities under ASCOF and other relevant legislation with respect to clients with disabilities, vulnerabilities and care needs.
To ensure the council’s eligibility criteria, policies and procedure are followed in relation to service users.
To help create packages of support to prevent unnecessary reception of children and young people into care and to assist adult clients to remain in their own home where possible and/or to move to suitable and appropriate residential care.
To match service user needs to potential placements.
To monitor the performance of current providers of placements and support services.


KNOWLEDGE

Knowledge of the range of services that is available to children and families and of the organisational framework within which they operate.
An understanding of the importance of confidentiality in the context of a social and healthcare environment.

An understanding of the operation of the Authority’s charging policy in respect of care services

A sound understanding of the Care Standards and relevant legislation and the CQC/OFSTED registration and approval process.

A sound knowledge of the nature of social and healthcare service delivery in the community

A knowledge of local services and community resources

A basic understanding of contract rules and obligations

An awareness and commitment to the Council’s Equal Opportunities Policy and its application to service delivery and the role.

An understanding of the assessment process

An understanding of the need for timely and accurate record keeping in order to provide management information and performance indicators

A working knowledge of the Council’s Financial Regulations and scheme of delegation
EXPERIENCE
Experience of working as part of a team.
Experience of using computer packages and undertaking administrative tasks.
Experience of working in a social care setting
Experience of negotiating agreements or contracts
Experience of working in a local government or third sector environment, ideally within a social care or community care setting

Previous experience of a customer focussed environment

Evidence of continued professional and personal development

QUALIFICATIONS

Educated to a high level – first degree or equivalent.
Progression to BR10 would require completion of the post graduate certificate in Commissioning in Public Care.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Civic Centre, Bromley CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:45End Time : 17:00Salary: £15.40 Central Placement team are se…

Contract, Full Time
Chichester
Posted 3 years ago


Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83

Location: Horsham County Hall

As an administrator in the Board Support Team, your role will include responding
to incoming enquiries, often with the most senior members of staff across the
statutory, voluntary and private sectors; disseminating information; planning
meetings and large conferences; producing complex minutes, and administration
required for financial work around the Board budget, income and spend.

Key Skills:

  1. Ability to manage and prioritise workloads efficiently. Exceptional
    organisational and time management skills to plan, prioritise and multi-task,
    managing competing and complex requests for information from colleagues,
    Board members and the public.
  2. Ability to organise complex meetings, provide comprehensive minutes for
    these and take forward arising actions.
  3. Ability to communicate effectively and professionally, verbally and in writing,
    with the Board’s Senior Management members, Board Support Team and
    public.
  4. Ability to work on own initiative, autonomously and effectively as part of a
    team.
  5. Ability to anticipate any arising issues, including those effecting deadlines and
    resolve and share these.
  6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:
• NVQ 3 in Business Administration, or equivalent administrative experience.
• GCSEs or equivalent qualifications in English Language (A-C grade) and
Mathematics (A-C Grade) or equivalent experience of demonstrating that
level of literacy and numeracy.
• Demonstrable experience of working in a demanding administrative role with
senior level staff and members of the public.
• Proven experience of managing and processing invoices and maintaining
accurate financial data spreadsheets to support payments by account
process.
• Proven experience of working with office systems and procedures, including
organising and arranging meetings, coordinating calendars, booking meeting
rooms and sending out papers and agendas.
• Awareness of Data Protection and confidentiality requirements.
• Working knowledge of Safeguarding policies and procedures associated with
operating the administration required for an efficient service – Desirable

This post will be working from home, with an ability to work in Horsham office on an ad hoc basis if COVID restrictions allow (this will be minimal/ possibly 3 days over the 3 month period).

Job Features

Job CategoryAdmin / Clerical

Job Category : AdministrationLocation : County Hall North, West Sussex County CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £10.83 Location: Horsh…

Contract, Full Time
London
Posted 3 years ago


Job Category : Admin / Clerical
Location : London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.27

. Purpose of the Job:
To support in leading and managing in the provision of high-quality administration and systems, that support Children’s Services. This includes working closely with the Head of Service, Service/Team Managers, multi-agency staff/partners, children and their families, contributing to the overall strategic development of the service.
Ensure that all aspects of the administration service are managed and assist in establishing joint working across the teams and services. Line manage the Business Support staff and manage the statutory central administrative systems and procedures, ensuring implementation to deliver effective and quality support to Children’s Services, providing core and nuanced support.
Be responsible for the day to day oversight of the administration of the systems and processes, such as KPIs and service performance.
Support other managers through all operational activities in ensuring that all the team contribute to the provision of a professional, client needs-led service.  Lead on supporting the BSOs to deliver a high-quality Business Support service.
Main Responsibilities

  1. Manage and prioritise the work within the administration team in support of managers and teams. Ensure business needs pertaining to Business Support are met and that performance management indicators are achieved and recorded for BSO staff. Ensure that business objectives are upheld, and that administrative staff support for teams is time-conscious, relevant, and appropriate.
  2. Ensure work output is in line with compliance, relating to legislation, policy and procedures. This includes: Performance; Learning and Development; PDPs/Appraisals; HR-related functions; Absence (Sickness/Annual Leave) and Recruitment.
  3. Work closely with the Head of Service, Service Manager and other Managers to ensure appropriate administration of business needs and requests.
  4. Liaise with internal and external bodies, dealing with enquiries and initiating action where necessary and refer when appropriate.
  5. Support the Head of Service and Team Managers with staffing (recruitment and interviews) and business-related areas (administration management and business performance data analysis).
  6. Apply the necessary timescales and protocols for completion of meeting minutes, correspondence relating to statutory meetings, maintaining all related data entries to the electronic record system relating to statutory functions regarding the central administration service and complaints meetings for children and their families.
  7. Undertake the responsibility for the management of the general running of the office (i.e. equipment, stationary inventory) and plan and arrange inductions and IT for new staff, following the corporate and service-specific induction procedures.
  8. Work in partnership with other administration staff throughout the division to ensure consistency, efficiency and quality.
  9. Develop, monitor and review systems in accordance with service needs across a range of areas, to ensure good practice is being adhered to.
  10. Be fully conversant in IT as a requirement to carry out the post and assist teams with queries.
  11. Develop and maintain multi-agency relationships and foster teamwork and involvement across the service.
  12. Regularly participate in service/divisional/management meetings.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : London Borough of HaringeyHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:30Salary: £17.27 . Purpose of the Job:To support …

Contract, Full Time
London
Posted 3 years ago


Job Category : Admin / Clerical
Location : WINKFIELD CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £13.39
DBS REQUIRED for this role
Role Purpose

  1. To provide professional business support that facilitates the delivery of frontline services and the council priorities.
  2. Ensuring the delivery of an effective and efficient service within required timescales and in line with corporate and service policies and operating guidelines
  3. To work in partnership with services to ensure that any risks, issues or opportunities are identified and quickly addressed.
  4. To champion continuous improvement to ensure that services are efficient as possible.
  5. To work to a quality standard of right first time every time

Knowledge, Qualifications, Skills and Experience

Abilities/Experiences

⦁ Experience of providing excellent business support functions ideally in a complex or regulated environment delivering high quality services
⦁ Ability to work under pressure and respond effectively to rapidly changing priorities and deadlines.
⦁ Ability to maintain simple information, recording and filing systems (manual and computerised).
⦁ Ability to enter, collate, compile and distribute information (including statistical data) consistently and effectively using a variety of methods best suited to meeting client outcomes
⦁ Experience of IT systems and how they support service delivery
⦁ Experience of delivering service improvements through a programme of continuous improvement.
⦁ Effectively working as part of a team.

Qualifications (only if applicable)

Knowledge/Skills

⦁ Working knowledge of the Microsoft Office suite of products
⦁ Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
⦁ Strong written and verbal communication skills
⦁ Knowledge of council services and role they play in meeting needs of the community.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : WINKFIELD CENTRE, London Borough of HaringeyHours Per Week : 36.00Start Date : Immediate StartStart Time : 08:45End Time : 17:00Salary: £13.39DBS REQUIRED fo…

Contract, Full Time
Hull, East Riding Of Yorkshire
Posted 3 years ago


Job Category : Sec / Admin
Location : Brunswick House, Hull City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.01


To work as a member of the CYPFS complaints team providing a frontline service to families children and young people by telephone, email and face to face. To provide administrative support to the service. To manage the effective and efficient planning of the work of the team using an electronic allocation and diary system.

RESPONSIBILITIES
To be able to use and maintain Microsoft packages and case management systems.
Screen incoming correspondence, log on system, send acknowledgement and allocate to a member of complaints team
Respond effectively to telephone and other enquiries including receiving and responding to complaints.
Compile statistics reports
Liaise with complaint coordinators and team managers regarding complaint case updates
Retrieve and interrogate data, ensuring appropriate information is provided to relevant people.
To maintain all appropriate staff and service information where required.
Manage and monitor complaint case tracking tools
Manage and monitor and track complaint action plans
To attend and participate in meetings, and supervision as required.
To work flexibly and as part of a team.
To participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous development.
To actively promote Hull City Council’s Policies on Equal Opportunities and to work in an anti-oppressive manner.
To comply with the requirements of all Hull City Council policies, procedures and staff instructions, including responsibilities for health and safety, safeguarding children and equality and diversity.
To undertake any other duties appropriate to the grade.

RELATIONSHIPS
The post holder will be expected to work as a member of the complaints service team within children and families’ services, maintaining a close working relationship with other colleagues, service users, and other agencies.

PHYSICAL CONDITIONS
The post holder will be based at Brunswick until 19th January then at Lowgate . All offices are non-smoking environments

SOCIAL CONDITIONS
The service is available 5 days a week between the hours 8:30 to 5pm Monday to Thursday and 8:30 to 4:30pm Friday. Hours are worked on a flexi-time basis.

Employee specifications
Detailed below are the types of skills, experience and knowledge which are required of applicants applying for the post. The “Essential Requirements” indicate the minimum requirements and applicants lacking these attributes will not be considered for the post. The points detailed under “Desirable Requirements” are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.

Essential requirements
SKILLS
Ability to provide an empathic and non-judgemental service to families children and young people who may be distressed and upset
Ability to pass information effectively, accurately and concisely between service users, carers, colleagues and other agencies.
Ability to communicate effectively in writing and on the telephone/face to face
Ability to make quick decisions and use initiative and be able to adapt to different work situations
Ability to work without supervision
Ability to work as part of team
Ability to use a variety of computerised systems/packages, including word processing, spreadsheets and databases and maintain accurate records.
Ability to organise and prioritise workloads and assist in the achievement of deadlines
Ability to undertake further training where required
Ability to provide a responsive and flexible service as needs change.

KNOWLEDGE
Microsoft packages
Filing and diary systems
Understanding the issues of confidentiality and data protection.

EXPERIENCE
General office work/ procedures including telephone call handling
Microsoft packages
Experience of maintaining record systems both manual and computerised.
Dealing with constant and conflicting demands

Job Features

Job CategoryAdmin / Clerical

Job Category : Sec / AdminLocation : Brunswick House, Hull City CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 08:30End Time : 17:00Salary: £10.01 To work as a member of the CY…