Job Board

Job Category : Admin & Clerical
Location : Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.00

To work as a member of the Access to Resource Team, the Children’s Placements Officer/Service Co-ordinator will co-ordinate and manage all placement requests for Looked After Children (LAC) including those with multiple and complex needs liaising with SEND for children with special educational needs.
The post holder will ensure that placement sourcing is undertaken on the basis that it has been appropriately approved, meets the child’s needs and expected outcomes, is cost effective, is within or as close to the borough as possible and is completed in a timely manner. The post holder will ensure Individual Placement Agreements are correctly populated and updated in line with care reviews, provide out of borough notifications and ensure effective record keeping of placements.

Job Category : Admin / Clerical
Location : Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.31

Customer Service Advisor working within the telephone call centre in Adult Social Care

MAIN PURPOSE
To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals:

• To provide information and advice for service users, carers and care professionals.
• To steer people to support available within the community or universal services and to consider the individual’s personal strengths, capability and support network to access this
• To determine whether a person appears to have needs that require care and support
• To gather initial information to identify whether a person has the capacity to understand and articulate their own needs
• To gather initial information to identify whether a person faces any potential safeguarding issues
• To work in conjunction with team colleagues and other professional staff to ensure that service user’s needs are met appropriately

SUMMARY OF RESPONSIBILITIES AND DUTIES
• To deal with all enquiries in a professional, friendly and welcoming manner whether by telephone, email or post.
• To provide information, advice and/or redirection to all people who seek support from the local authority, irrespective of any existing care or determination of eligibility.
• To ensure that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community.
• To listen, question and take appropriate information to establish the nature of the enquiry and the degree of urgency, being responsive to the needs and feelings expressed.
• To signpost customers to the support available within the community.
• To determine whether a person has care and support needs or a carer has support needs and refer them on for an assessment
• To gather basic information about an individual’s capacity and capabilities, the severity of their needs, and the overall impact of the current circumstances on their wellbeing, to inform the most appropriate assessment format.
• To identify and fast-track urgent situations and potential safeguarding issues through to the appropriate worker/service.
• To make fullest use of IT systems to process referrals and access information.

Progression Criteria from BR6 to BR7
Under direction and guidance:(as part of DISCUSS)

• Regularly puts in extra effort to explore a customer’s needs and resolve their problems/requests for service
• Demonstrated an ability to work under pressure and deal directly with more challenging customer interactions.
• Conforms to Corporate position as evidenced in persevering with explaining the Council’s position even when under pressure by customers.
• Demonstrated extensive knowledge/awareness of services provided by LBB, other statutory organisations and the community.
• Demonstrated an ability to deal with urgent and complex cases and advise appropriately on the best contact to deal with issues.
• Demonstrated a ‘can do’ attitude and takes on tasks willingly.
• Worked jointly with CMA/CM/SCM/OTA/OT/SOT colleagues when required, especially cases where there is a high level of risk.
• Quickly adapts to changes in priorities and responds positively to meeting urgent deadlines.
• Maintained a higher level of knowledge regarding services, resources and procedures with Bromley to enable participation in the induction programme of new staff.

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £13.63

Hybrid working. This could potentially change over the coming months. This vacancy is for a Business Support Officer working in Children’s Services supporting the Exploitation Team and working with Case Progression and Assurance Manager.

1. Responsible for delivering, to a high standard, the full menu of business support activities as defined by the operating model to ensure effective operation of the service. This includes, but not limited to;
   ⦁ Document Management
   ⦁ Administration
   ⦁ Data entry to council systems
   ⦁ Supporting Meetings
   ⦁ Minute Taking of lower level cases and other meetings as requested by service
2. Provide effective business support to meet the statutory and operational requirements of Children’s Service
3. Proactively develop skills, knowledge and abilities in delivering a high quality business support service to Children’s Service
4. Be aware of policies, procedures and statutory legislation that impacts on your role and Children’s Services. Regularly update that knowledge in order to give correct service information and advice and allow job rotation as required
5. Organise and prioritise own workload, renegotiating targets/deadlines as conflicting demands necessitate.
6. Carry out all accountabilities in compliance with the Council’s Policies and Procedures.
7. Liaise effectively, professionally and co-operatively with Business Support staff and service users, always presenting an efficient image of Business Support
8. Provide cover for colleagues and undertake any other work assigned consistent with the duties and responsibilities of an agile workforce.

Abilities/Experiences

⦁ Experience of providing excellent business support functions ideally in a complex or regulated environment delivering high quality services
⦁ Ability to work under pressure and respond effectively to rapidly changing priorities and deadlines.
⦁ Ability to maintain simple information, recording and filing systems (manual and computerised).
⦁ Ability to enter, collate, compile and distribute information (including statistical data) consistently and effectively using a variety of methods best suited to meeting client outcomes
⦁ Experience of IT systems and how they support service delivery
⦁ Experience of delivering service improvements through a programme of continuous improvement.
⦁ Effectively working as part of a team.

Qualifications (only if applicable)

N/A

Knowledge/Skills

⦁ Working knowledge of the Microsoft Office suite of products
⦁ Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
⦁ Strong written and verbal communication skills
⦁ Knowledge of council services and role they play in meeting needs of the community.

Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.01

A highly motivated and skilled Business Support Officer required to join our Youth Offending Team (YOT). Will be required to perform a high level of administrative duties, excellent minute taking skills, providing reception cover and managing diaries, have excellent communication skills (verbally & orally), be proactive, and be able to be the first point of contact for the team. Previous experience of working within a YOT and knowledge of Mosaic and ChildView are highly desirable.
This role involves a mixture of office/home working.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 18.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.00

Assist managers with the off-payroll process to include.
• Support with the process
• Support with the completion of the CEST and business case
• Collate and file completed and approved business cases
• Collate and file completed CEST’s
• To provide general assistance and guidance.

Completion of due diligence to include:
• Completion of required pe-employment screening elements such as references and a DBS.
• Collating all Ltd company documentation such as Certificate of incorporation, Professional indemnity and public liability insurances and VAT if applicable.
• Collating and assisting with the supplier form
• Completion and supplying the off-payroll worker with the status determination statement and contract of services before the start of the assignment.
All documentation relating to an off -Payroll worker will be stored centrally.

Monitoring Bromley’s off payroll population to include:
• Reviewing a Monthly report from finance detailing all invoices paid to identify possible off-payroll workers not known to HR.
• To liaise with such managers who have engaged an off -payroll worker without going through the correct process.

Other duties to include:
• To assist with the council’s compulsory off payroll training programme
• To assist to the monthly off-payroll audit.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.25

Customer Service advisor, local, 100% office based

Location : Time Square, Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.00

Child Protection Conferences Minute Taker – Full Time Mon-Fri 5 days /37 hrs
The main duties will include supporting the admin team with Child Protection Conferences minute taking, preparing email info packs to send out before the Conferences, sending out the minutes after the Conferences, logging data in the trackers for Conferences, sending out relevant email communications with the social workers and Child Protection Conference Chairs, sending out email invitations to Teams meetings, setting out and booking in Conferences in Outlook/ Teams. Also use of our internal system Mosaic – recording and entry of Conference dates and steps for arranging the next conference.
The role will require confident use of Word, Excel, Outlook and fast and accurate typing and minute taking. The Child Protection Safeguarding Conferences are complex meetings with many participants and the discussions will involve child safety and safeguarding so it can be intense and will need a certain level of emotional resilience.
The role is face to face working in the main Council Office Time Square, Bracknell. Office working only required when Conferences are taking place so this is a flexi position with home working also in place.
Competence Summary
(Knowledge, abilities, skills, experience
Excellent ICT skills, particularly the Microsoft Office programmes such as Word, Excel and PowerPoint

Experience as a secretary/administrator with experience of managing multiple diaries and working to more than one manager

Excellent interpersonal skills with the ability to communicate clearly and confidently with officers at all levels in the Council, Members, outside bodies and the public

Experience of working under own initiative and multitask as required

Experience of prioritising to meet deadlines and targets

Ability to think ahead and forward plan

Problem solving skills / experience

Ability to work as part of a team and assist other staff and management to meet their deadlines and targets

Proof reading skills

Report writing skills

Experience of preparing and setting up presentations

Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.60

We are looking for 4 people to join the team, for approx. 4 months. The roles are full time, and the candidate can be based anywhere. However, they would ideally be present in Chichester for the first week to receive training. If this is an issue, training can be provided remotely. If the candidate lives in West Sussex, they would be able to work alongside the team in Chichester.

The main focus of the role will be to provide administrative support across the recruitment function – to cover the completion of ready to recruit forms into the recruitment portal, booking of interviews using MS Teams and the recruitment portal, as well as sending out offer letters to candidates. Experience of using Microsoft Office tools (Teams, Outlook) as well as a background in administration would be perfect for this role.

Job Category : Admin & Clerical
Location : Bracknell Forest Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.00

1. To support the effective and efficient delivery of the new Locality Panel model, including coordination, administration and collation of information in line with statutory guidance
2. To provide high-quality confidential support in relation to coordination, administration, and implementation of all aspects of the SEND Team’s work
3. Responsible for liaising with internal and external stakeholders including Parents/Carers, Schools and other professionals, and issuing high-quality written correspondence in line with statutory requirements (including panel outcome letters)
4. Responsible for information management, including maintaining and updating documentation on shared systems, with due regard to data security
5. To support all SEN Team members to ensure that documentation is appropriately recorded on the required system, that all required persons have appropriate access to data and utilise central storage systems for this purpose
6. Responsible for making arrangements for meetings, workshops and other events as required
7. Collate the timely preparation and circulation of meeting papers, action notes and following up on action points
8. To work closely with other Locality Business Support Officers to integrate and develop processes and systems, and to contribute towards training and developing an efficient and effective wider administration service
9. To provide effective and efficient administrative support to the wider SEND Service, including: taking and distributing high-quality minutes for internal and external meetings; supporting with telephone and email correspondence; and providing diary management support for the Head of Service and Interim Head of SEND as and when required.
10. To work closely with colleagues in the wider SEND Service Business Support Team to ensure that enquiries are responded to in a timely manner and in line with statutory timescales
11. To carry out the above duties in line with corporate policies and statutory guidance including Data Protection, Freedom of Information etc.

Job Category : Admin / Clerical
Location : London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £13.39

This is an exciting opportunity to welcome Guests at Mulberry Junction, the Council’s resource centre for single people aged 18-50 affected by or at risk of homelessness in Haringey. The service provides on-the-spot information and support around housing, health and wellbeing to enable people affected by homelessness to achieve their personal goals.
This is an exciting opportunity to be part of an innovative service designed in partnership with people affected by homelessness to deliver a service that truly reflects the diversity of Haringey.

We’re looking to recruit an enthusiastic and dedicated Navigator to join the team at Mulberry Junction. As the post-holder you will work 1:1 with guests to identify their needs and make appropriate onward referrals. You will be working in partnership with Homes for Haringey, multidisciplinary teams, specialist staff and external partners to support our guests affected by homelessness to achieve their goals.
The role involves working on a rota along with the rest of the team, Monday to Friday between the hours of 8am- 6pm.
You will:
• Confident working in a 1:1 capacity with people, to help them identify their priorities and goals.
• Possess experience working with adults experiencing substance use, mental health issues and those affected by homelessness
• Focussed on finding solutions to sometimes complex problems and working with other people and organisations to do so
• Be committed to developing services with the people who use them, to reflect the diversity of Haringey.
• Be committed to creating a welcoming, positive and focused environment.
• Confident communicating to a wide range of people with respect.
• Have experience working in a psychologically informed environment or awareness of the approach
• Be solution focused and motivated to tackle the causes and effects of homelessness with a personalised, collaborative, and dynamic approach
• Feel confident working in partnership with a range of internal and external partners

We are particularly interested in hearing from people with personal experience of homelessness, mental health, substance use or criminal justice services and from Black and Minoritised Ethnic communities. We recognise that the LGBTQI+ communities are overrepresented in homelessness services and underrepresented in the work force. We strongly encourage applications from these communities. We are also welcoming applications from Romanian and Polish speakers particularly.
We value passion and commitment over professional experience and encourage applicants to consider the transferable skills they have learnt in all areas of their lives.

Job Category : Administration
Location : Service Delivery Centre, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.60

The start date would be ASAP after the 24th May for at least 3 months, as a review of the post is expected to occur.
Flexible work location within West Sussex, currently home based, but may move back to office based in the future.
You will be responsible for identifying any deficiencies in crewing and resourcing those deficiencies to ensure the Service maintains the required crewing levels. You will also be responsible for ensuring that the Incident Command Officer rota is covered appropriately.

Required Skills & Qualifications Key Skills:

1. Excellent communication and interpersonal skills to understand and confidently communicate both verbally and in writing to provide clear advice and specialist guidance to a range of stakeholders.
2. Good written communication skills are required in order to be able to present information clearly, concisely and accurately and in ways to promote understanding with minimal guidance.
3. Ability to establish and maintain effective working relationships with colleagues, partners and members of the public.
4. Ability to prioritise tasks based on service requirements and managing conflicting workload pressures.
5. Good working knowledge of Word, Excel and PowerPoint (or equivalent packages) for the integral use of word processing, data processing, report writing , maintaining computer databases and producing statistical data at a high level.
   Qualifications:
   ⦁ 4 GCSE A-C passes including English & Maths (or equivalent).
   ⦁ Experience of working within a customer orientated environment and providing an efficient administrative service.
   ⦁ Previous experience of analysing information and providing solutions where required.
   ⦁ An understanding or previous experience of working rota systems. (desirable).

Job Category : Admin & Clerical
Location : Civic Offices, Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date :Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £9.81

You will need:
• To undertake and ensure the provision of an efficient and confidential secretarial and administrative service for Vulnerable Groups Team.
• To maintain efficient filing/retrieval/bring forward systems, ensuring forward planning, reminder and follow up systems are in place as appropriate.
• To arrange and co-ordinate meetings and events as necessary, including the preparation and distribution of agendas.
• To provide an accurate record of meetings/decisions through the preparation of minutes.
• To assist the Vulnerable Groups Team in the distribution and management of Personal Education Plans (PEPs), Individual Development Plans (IDPs) and Pastoral Support Plans (PSPs) in schools and education settings
• GCSE English (minimum level C) or equivalent.
• Commitment to equal opportunities and customer service.

Job Category : Administration
Location : Durban House, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £12.17

The Community Hub has been designed to provide a function that helps to keep
residents safe during the COVID19 crisis by meeting their urgent and ongoing
need. The Community Hub front door is delivered by the Customer Experience
Service where we help customers understand the support that is available to
them, helping them to remain self-sufficient, but recognising ‘need’. The
Community Hub manages inbound calls from residents and makes outbound
calls supporting Central Government.

The role is responsible for providing a transactional front-line service direct to
customers, providing solutions to queries and issues raised, for example,
answering customer enquires through phone, email, letter, and social media and
making outbound calls. The focus of this role is to deliver a truly customerfocused service which delivers ‘Customer Excellence’ standards consistently and supports the residents of West Sussex.

Job details
Grade: Grade 7
Directorate Group: Community Hub Team, Customer Experience Service,
Communities Directorate
Location: Durban House, Bognor Regis, with the flexibility to work from home
and at other locations as required

Please note this role is expected to last until 2023, we require 9 staff.

Key Skills:

1. Excellent oral and written communication skills, to be able to articulate to customers often technical information in a way which is meaningful.
2. Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
3. Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
4. Proficient IT skills in several specialist systems, plus the full range of Microsoft.

Qualifications and/or experience:
⦁ Educated to GCSE standard or equivalent qualifications or comparable experience.
⦁ Experience of working in a customer service role, providing information, resolving queries and prioritising calls.
⦁ Experience of use of relevant software, including social media and systems, to support service delivery.
⦁ Knowledge of the processes involved in the work of prevention and COVID19, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.

Job Category : Admin / Clerical
Location : 58 Burgoyne Road, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £13.63

Burgoyne Road is women-only service and will be requesting women project workers.

Job Category : Administrative / Clerical
Location : Maidstone Museum & Art Gallery, Swale and Maidstone Borough Council
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 16:30
Salary: £10.30

The role will be working in Maidstone Museum which is part of Maidstone Borough Council. It is a front facing role giving Museum information to Visitors and working within a heritage and tourism team

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £16.29

This post is for a Senior Business Support Officer working in Children’s Assessment Service supporting both the duty Assessment Team and off duty Assessment teams with minuting Section 47 Strategy Meetings. This is a Minute Taker role, where experience of minuting complex multi agency meetings is required.

Job Category : Admin & Clerical
Location : Kingswood Civic Centre, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.62

We’re looking for potentially 2 candidates to work from Kingswood Civic Centre to support the authority process potential grant awards and reach out to communities to support them during this difficult financial times

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 22.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.31

Part time Position: 22.5 hours per week. Hours: Monday, Wednesday and Friday 10am to 4pm and Tuesday 10am to 4.30pm
Location: Mayor’s Office, Bromley Civic Centre, Bromley
Anticipated start date: 12th May 2022 to 2nd August 2023

We are seeking an enthusiastic and proactive officer with experience of managing a busy and demanding diary for both the Mayor and Deputy Mayor and providing administrative support to the Mayoral Services Manager. Some knowledge of event management would be helpful. The Mayor’s office is a high profile environment, and although often busy and challenging, it is also rewarding.

The post is based within the Mayor’s Office, in the Old Palace.

The role has a high level of customer contact that includes face to face, telephone and email, and involves liaison with elected members and senior officers within the Council, other Mayors’ offices and the general public. The duties of this role include preparing the weekly Business Sheet, collating the appropriate documents and making the necessary travel arrangements. Supporting the various Civic and Charity events, including issuing invitations, recording acceptances etc.

We are looking for an Administrative Assistant who has experience in working in a busy office environment. Attention to detail and accuracy is key for this post. You will need to be highly organised, have good customer services skills, be proficient in using Microsoft Office package. Good written and oral communication skills and a good team player are important in order to be successful in this role.
SKILLS & ABILITIES

1. Good communication skills, both oral and written.
2. Good interpersonal skills.
3. Good attention to detail and accuracy is essential
4. Good IT skills, including the ability to use the full Office package such as Word, Excel, PowerPoint, Publisher and Outlook.
5. Able to undertake, organise and prioritise a varied and sometimes challenging clerical and administrative workload for self and team.
6. Ability to be flexible and work as part of a team.
7. Able to demonstrate a willingness to learn about the service and other services within the local
   authority.

KNOWLEDGE

An awareness/ understanding of the role of the Mayor would be helpful.

EXPERIENCE
Basic administration including maintaining records, organising diaries, preparing standard letters.
Good use of Word, Outlook, PowerPoint and Excel

SPECIAL REQUIREMENTS

Be prepared to work flexibly and adapt to changing demands of the service.

Willingness and ability to work flexible hours to meet the service requirements, which would include weekend working.

Must be able to work on own initiative and as part of a team and be able to prioritise and work unsupervised.

Must be able to maintain confidentiality and exercise discretion, tact and diplomacy when dealing with confidential and sensitive issues.

Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 15.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.41

The post holder will need to undertake the following tasks:

• Arrange meetings and Panel, checking calendars and inviting attendees
• Liaise internally with senior managers and externally with partner agencies
• Take and distribute, accurate and comprehensive minutes for a range of meetings, including some that are customer related and may include sensitive, confidential and distressing information
• Co-ordinate Panels, receiving and chasing referrals and updates from a range of internal and external stakeholders
• Draft and circulate agendas
• Arrange 1:1 supervision sessions
• Organise large events, including dates, room bookings, MS Teams, refreshments, invites, attendance lists etc
• Record keeping
• Set up and manage specific email boxes
• Upload documents and case notes to Mosaic
• Raise requests on The Point for IT equipment
• Raise Purchase Orders and invoices
• Use SAP
• Use of spreadsheets
• Use Sharepoint sites
• Draft letters
• Printing
• Collation of data
• Prioritise work requests
• Work pro-actively

Working arrangements – The post can be worked 100% at home and the role is expected to last 6 months from start date.
The postholder will be required for 2 days per week only – Thursday and Friday.

Job Category : Sec / Admin
Location : Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.34

Project Support Officer – Adult Social Care Transformation
Adult Social Care is embarking on an ambitious transformation programme over the next two years, with the ambition of improving outcomes, maximising independence, and improving quality of life for Service Users and carers in Liverpool. The programme is made up of a number of complex system wide projects with the NHS, partner agencies, external providers as well as key internal partners, that need to be delivered at pace. You will provide the project support expertise to help the delivery of this programme

Key Responsibilities:
Arrange, attend and minute/record meetings
Support the work and delivery of priorities of the Programme Manager and Transformation Team
Provide an effective and efficient support service ensuring the production of appropriate reports, briefings and presentations, providing administrative services and to use, develop and maintain procedures and codes of working practice that maintain and enhance quality

What you’ll need:
Extensive experience in the use of all aspects of IT including Microsoft Office Suite, including the ability to create and maintain complex spreadsheets and presentations
Experience in providing administrative and data support as part of a team
Ability to work effectively to timescales and to meet deadlines
Strong organisational skills