Clear Results

Contract, Full Time
Lancashire
Posted 4 months ago


Job Category : Admin & Clerical
Location : Preston Campus, University of Central Lancashire
Hours Per Week : 36.25
Start Date : Immediate start
Start Time : 07:30
End Time : 15:00
Salary: £12.09

To provide a first point of contact for students, staff and visitors, ensuring all Estate Services Helpdesk, reception, Car Parking and Contractor Management queries are resolved by utilising the Computer Aided Facilities Management (CAFM) and Bookings software. Provide administrative support to the Estate Services Teams, and other duties as commensurate with the grade and as directed by the Customer Service Manager

Job Purpose:
To provide a first point of contact for students, staff and visitors, ensuring all Estate Services Helpdesk, Car Parking
and Contractor Management queries are resolved by utilising the Computer Aided Facilities Management (CAFM)
and Bookings software.
Provide administrative support to the Estate Services Teams
To assist in the safe management of contractors.
Main Duties and Responsibilities:

  1. Respond to internal and external phone, email and reception enquiries relating to Estate Services, the
    Helpdesk, Car Parking and Vehicle administration, ensuring all issues are dealt with in a courteous, timely and professional manner. Provide appropriate support for any Travel Plan queries, in liaison with the Travel Plan Co-ordinator.
  2. Provide general & technical administrative support to the Estate Services department to include the processing of car park permit requests, assisting with issuing keys, ordering uniform, supporting Contractor
    Management processes, the maintenance of records, assisting in the production of specifications and quotations and co-ordination of all information held on Suppliers .
  3. Implement and follow procedures to ensure the effective operation of the Estate Services Helpdesk, Car Parking, vehicle administration and Contractor management processes. Assist with Contractor liaison to ensure projects proceed on time and to budget; feeding back to customers on progress as requested.
  4. To be a focal point of communication within Estate Services and across the University, relaying information in
    a timely manner. Process project work, urgent reactive and planned preventative maintenance requests,
    working with the Maintenance Team and notifying Contractors for the work to be completed. Assist in
    ensuring all work is Value for Money, managing specific contractor and supplier processes. Remove text in yellow
  5. Operate the bookings system for the University visitor parking reservations and organise parking bookings for internal and external events and conferences, in liaison with other departments within and external to Estate
    Services. Maintain the University’s monthly events master list in liaison with the Car Park Controllers.
  6. Utilise the appropriate software to ensure all car parking permit requests are processed, to include the management of the database and liaising with colleagues across the University to ensure accurate staff salary deductions.
  7. Observe the University cash handling procedures by processing cash and credit card transactions, daily
    reconciliation of the cash register/credit card machine, issuing petty cash and undertaking the car parking banking.
  8. Ensure all Estate Services correspondence is stamped as received, and all invoices are appropriately checked
    and processed ensuring timely approval for payment, using financial systems as required. Develop and maintain accurate filing systems for the Estate Services department to ensure all records are centrally accessible.
  9. To arrange and service meetings, prepare agendas, minute meetings, distribute action sheets, maintain
    records and check actions taken

Work Experience
Experience of providing administrative
support to a large multi-disciplinary
team.
Experience of being part of a team
providing a customer focussed service.
Experience of using a computer for
word processing and creating /
maintaining databases to produce
reports.
Experience of document management
and developing and administering
support procedures.

Education /Qualifications
A range of GCSE’s including English
Language and Maths (minimum grade
C) or appropriate equivalent, or
significant experiential learning.
Microsoft qualification or similar
in use of spreadsheets / word
processing.

Skills /Abilities
Excellent organisational skills, accuracy
and attention to detail.
Experience of using a variety of IT
packages including Microsoft Outlook,
Word and Excel.
Excellent oral and written
communication skills.
Flexible in approach to work and
ability to see tasks through to
completion.
Ability to deal with conflicting and
challenging situations.
Ability to work independent

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Preston Campus, University of Central LancashireHours Per Week : 36.25Start Date : Immediate startStart Time : 07:30End Time : 15:00Salary: £12.09 To pro…


Job Category : Admin & Clerical
Location : Plymouth City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.80

The ‘One Children’s Service Transformation Programme’ is seeking to deliver stability, improvement and confidence in transforming our Children’s Services Directorate. This is a high priority programme, mandated by the Corporate Management Team, and connected to the ‘A Bright Future Strategy’ where there is a vision that Children and Young People in Plymouth grow up healthy and happy, safe and able to aspire and achieve; living in resilient families and communities, able to take advantage of a broad range of opportunities.

The ‘One Children’s Service Transformation Programme’ has 8 large-scale projects set out to deliver

  • service improvements (improving the performance and quality of our Children’s Social Care, SEND and Vulnerable Learners services)
  • service assurance (reducing demand and managing the costs of children in care placements, home to school transport and special education placements)
  • service modernisation (developing new organisational structures, processes and digital practices)

We are seeking a highly motivated, enthusiastic and aspirational individual to join the programme team as a Project and Programme Support Officer. This is an excellent opportunity to learn about Children’s Services, be involved in project delivery and support the Council on an exciting journey of improving some of our most important services for children and young people.

The successful applicant will provide programme administration support in the management of meetings, project and programme action tracking, developing project documentation, supporting finance tasks e.g. invoicing and overall management of key project and programme logs e.g. risks, issues, dependencies etc.

This is a 37 hour role, 5 days per week.
This is a hybrid role 50% home working 50% office based so would ideally seek a local candidate
No parking is provided at the office site but there is a car park near by

Essential experience
Experience of providing project and programme or Business Support.
 Experience of planning and organising meetings including preparing
agendas/report packs and completing minutes and follow up actions.
 Experience of using Microsoft Computer Software Packages including MS
Project and Excel.
 Use of standard systems, tools and process frameworks.
 Experience of using initiative in solving problems with more senior officers.

Essential skills  Excellent and adaptable IT skills.
Corporate standards
 In accordance with Council policies and guidance on information management and security, it
is your personal responsibility for data protection, client confidentiality and information
governance.
 Act at all times in accordance with appropriate legislation and regulations, codes of practice,
the provisions of the Council’s constitution and its policies and procedures.
 Work within the requirements of the Council’s Health and Safety policy, performance
standards, safe systems of work and procedures.
 Undertake all duties with due regard to the corporate equalities policy and relevant legislation.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Plymouth City CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £12.80 The ‘One Children’s Service T…

Contract, Full Time
Cardiff
Posted 5 months ago


Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £15.44
Job Purpose:

⦁ To provide technical support to maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
⦁ To identify client record system solutions to operational, performance and information requirements.
⦁ To support and advise on the production of client record system training materials.

Duties and Responsibilities
Job Specific

  1. To assist in the implementation and maintenance of the Children’s Services client record system, including:
    ⦁ Systems administration and maintenance
    ⦁ Systems support and helpdesk
    ⦁ Systems and data auditing
    ⦁ System testing and development
    ⦁ Testing of new and upgraded functionality
  2. To maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.
  3. To support the Children’s Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
  4. To provide advice, practical support, assistance and expert help and guidance on a one to one basis to end users via the telephone, email and in person to staff in their day to day operation of the client record system. This will include resolving database enquiries and problems in a patient and caring manner.

To provide advice, support and encourage confidence and enthusiasm in staff to

Experience
Experience of using PC applications, including Microsoft Office products in the workplace.

Experience of providing telephone / virtual support to end users.

Knowledge and experience in using a client record system.

Skills and Abilities
Effective communicator in verbal and written form, including use of telephone.

Accuracy / attention to detail.

Ability to prioritise and organise own work.

Competent IT user.

Ability to use own initiative.

Commitment to produce quality work.

Job Features

Job CategoryAdmin / Clerical, Social & Healthcare

Job Category : Social Care – UnqualifiedLocation : Llandough Hospital, Cardiff CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 08:30End Time : 17:00Salary: £15.44Job Purpo…


Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £15.44
Job Purpose:

To deliver training on the client record system to Children’s Services staff and assist in the maintenance of the live / test / train databases.

To ensure that staff and managers at all levels across Children’s Services are provided with the appropriate training as required by the Directorate.

Duties and Responsibilities

Job Specific Requirements

  1. Undertake training to learn the client record system (currently CareFirst; to be Eclipse) and work processes that have been developed to use the applications appropriately.
  2. Deliver high quality training on the client record system to targeted groups throughout Children’s Services.
  3. Undertake the delivery of training through various mediums, e.g. online (Microsoft Teams) / e-learning / face to face with groups and individuals. Group sizes are varied.
  4. Develop training material for e-learning and process mapping using various applications.
  5. Maintain course training material, training plans and processes maps taking into account the introduction of new procedures and/or new equipment / technology.
  6. Be responsible for the maintenance, analysis and reporting of course evaluation returns.

Education and Training
A sound working knowledge of using software within a MS Windows (or similar)

Use of database environments.

Experience / Knowledge
Use of databases.

Skills and Abilities
Able to produce clear and concise written / electronic material.

An effective oral communicator, including an ability to present information to a group in a concise way.
High level of interpersonal skills.

Organisational, time management skills and effective record keeping.

Proven track record of enabling others to achieve their goals.

Willingness to continually develop new ways of working, particularly with new technology and new skills.

Job Features

Job CategoryAdmin / Clerical, Social & Healthcare

Job Category : Social Care – UnqualifiedLocation : Llandough Hospital, Cardiff CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 08:30End Time : 17:00Salary: £15.44Job Purpo…


Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £19.81
Job Purpose:
⦁ To maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst; to be Eclipse).
⦁ To oversee the provision of training on the client record system.
⦁ To oversee the system administration and client record system Helpdesk functions.

Duties and Responsibilities:

  1. To assist in the development, implementation and maintenance of the Children’s Services client record system.
  2. To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.
  3. To provide client record system related solutions to Children’s Services operational developments and requirements.
  4. To liaise with Children’s Services Managers in relation to client record system requirements and developments.
  5. To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.
  6. To organise and undertake recurring and developmental tasks relating to:

⦁ Systems administration and maintenance
⦁ Systems support and helpdesk
⦁ Systems and data auditing
⦁ System testing and development
⦁ Implementation of new and upgraded functionality

  1. To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
  2. To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.
  3. To assist in the optimum configuration of the client record system for current and future business processes.
  4. To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

Education & Training
IT qualification

Experience
Experience of developing and making changes to an active client record system / database

Experience of dealing with end user / IT system queries

Experience of client record system / database troubleshooting

Experience of effective working at the technical (CareFirst system) / non technical (staff and managers) interface

Experience of writing and presenting reports or information for managers

Experience of setting and achieving objectives

Skills and Abilities
Excellent communication skills both written and oral

Excellent IT user

Comprehensive understanding of system or database administration

Able to use service data and other information to develop a system

Able to manage competing priorities whilst setting high practice standards

Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa

Ability to work effectively with staff at all levels

Ability to focus on process, and develop and apply effective processes and mechanisms

Job Features

Job CategoryAdmin / Clerical

Job Category : Social Care – UnqualifiedLocation : Llandough Hospital, Cardiff CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 08:30End Time : 17:00Salary: £19.81Job Purpo…

Contract, Full Time
Cardiff
Posted 5 months ago


Job Category : Social Care – Unqualified
Location : Llandough Hospital, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 08:30
End Time : 17:00
Salary: £12.00

The post is temporary for 3 months and then following an interview process we are looking to recruit this post on a permanent basis

The role consists of answering and dealing with phone calls from the public, service users and other agencies. Duties also involve, supporting the PPN process, updating databases (Carefirst), emailing, placing orders for goods/services via SAP, taking minutes and other general office duties. Cover may also be required in other teams such as MHSOP, based in Llandough Hospital and also for the Management Team in County Hall. The role is based on site only (no hybrid working) and the hours of work: 8.30am – 5pm Mon to Thurs and 8.30am – 4.30pm Fri.

Experience / Knowledge

Dealing with the public
Dealing with a variety of tasks & demands relevant to the post

Skills and Abilities
Skills in the use of database / financial systems
Word processing skills
Ability to communicate accurately/concisely and sensitively
Ability to organise and prioritise own workload
Commitment to produce quality work
Ability to use initiative

Must be able to work as part of a team and contribute to effective team-working
Ability to be flexible and cope positively with change
Ability to deal with issues of a confidential nature
Non-judgemental attitude

Job Features

Job CategoryAdmin / Clerical, Social & Healthcare

Job Category : Social Care – UnqualifiedLocation : Llandough Hospital, Cardiff CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 08:30End Time : 17:00Salary: £12.00 The post…

Contract, Full Time
West Sussex
Posted 5 months ago


Job Category : Administration
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.59

Working pattern: full time
Office location: Clapham or Drayton
Working arrangements: Hybrid – currently this is mostly working from home, but the candidate will need to be available to travel to either Clapham/Drayton for monthly meetings.

The Highways Hub Administrator is based in the Highways Customer Service Hub, which is the team that brings the customer to the heart of the Highways Service and provides a voice for the customer. The key objective of the team is to ‘manage customer expectations’ and deliver an efficient customer journey within financial constraints. The role is responsible for processing claims for compensation for personal injury or damage caused during a Highway related incident such as hitting a pothole. You will also be required to process pothole reports leasing with the depots and keeping customers informed.

Candidates must have experience of working in a customer service role, providing information, resolving queries and prioritising work Previous experience of working in an office environment is required.

Level of Knowledge
 Literacy, numeracy and communication skills sufficient to follow procedures for a
range of support tasks.
 Sound and accurate I.T. knowledge, e.g. use of Trading Standards databases and
software and Microsoft Office in order to carry out service processes.

Qualifications and Professional Membership
 4 GCSEs with A-C passes including Maths and English or equivalent qualification or
experience demonstrating that level of numeracy and literacy.

Experience
 Experience of working in a customer service role, providing information, resolving
queries and prioritising work
 Previous experience of working in an office environment.

Job Features

Job CategoryAdmin / Clerical

Job Category : AdministrationLocation : West Sussex County CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 09:00End Time : 17:30Salary: £12.59 Working pattern: full timeOffice l…

Contract, Full Time
Uxbridge
Posted 5 months ago


Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 21.00
Start Date : Immediate start
Start Time : 08:30
End Time : 16:00
Salary: £16.00

To engage families at the point of entry to the service and build and maintain positive working relationships?with service users, both at the centre and in the community, enabling their?access to the locality offer.
To input data/family details and attendances onto out EHM system.
To provide the day to day front of house management and administration functions for the centre.
EXPERIENCE
Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment
Experience of using a range of ICT software systems and packages

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : London Borough of HillingdonHours Per Week : 21.00Start Date : Immediate startStart Time : 08:30End Time : 16:00Salary: £16.00 To engage families at the poin…

Contract, Full Time
Lewisham
Posted 5 months ago


Job Category : Admin / Clerical
Location : Marsala Road No.122, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 07:00
End Time : 19:00
Salary: £19.05

To provide emergency and support services to Lewisham’s Telecare service users
To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
To visit users in their own homes, providing assistance and care to vulnerable adults.
To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
To actively ensure equality of service delivery in accordance to the council’s equalities.
Must hold a full current driving licence.
Must be able to undertake flexible shifts on a rota basis.

Knowledge

⦁ Of the issues affecting vulnerable people, including older people, disabled S
people, people living with domestic violence and people living with chronic
illnesses.

⦁ Of the relevant legislation and policies relating to vulnerable people. S

Of the relevant legislation relating to Health & Safety at work
Skills

⦁ Ability to use Information Technology systems.

⦁ Ability to respond effectively and be the first person on scene in emergency situations and render first aid appropriately to service users. S

⦁ Ability to provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving & handling where necessary. Or be willing to attend training for this responsibility. S

⦁ Ability to follow instructions and guidance from medical professionals when more intense first aid is required, such as CPR S

Experience

⦁ Of supporting vulnerable people in their own homes or within S organisations or in services that provide direct assistance or care.

⦁ Of carrying out a wide range of general administrative tasks. S

⦁ Good practical experience of using computerised systems S

⦁ Excellent customer care experience S

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Marsala Road No.122, Lewisham CouncilHours Per Week : 35.00Start Date : Immediate startStart Time : 07:00End Time : 19:00Salary: £19.05 To provide emergency …

Contract, Full Time
Bromley
Posted 5 months ago


Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £14.79
MAIN PURPOSE:
To undertake the administrative arrangements around setting up child protection conferences
To minute child protection strategy meetings and child protection conferences as required. To type and distribute the minutes of those meetings.
Assist in maintaining the child protection register.

SUMMARY OF RESPONSIBILITIES AND DUTIES:

  1. To organise child protection case conferences and reviews on Looked After Children following instructions from social workers.
  2. To make administrative arrangements for the location of the conference or after review and ensure that all interested parties are invited on a mutually convenient date.
  3. To minute child protection strategy meetings and conferences, taking direction from the Chair.
  4. To type/word process the minutes and on approval from the Chair, disseminate to the participants in line with Area Child Protection Committee procedures.
  5. Keep records of future conferences and other information as required.
  6. To cover the work of the other Quality Assurance Unit administrators as directed by the Quality Assurance Administrative Manager for two colleague administrators who also have responsibility for child protection matters.
  7. To attend and minute Area Child Protection Committee and sub committee meetings when appropriate and agreed with the line manager.
  8. To assist in maintaining the Child Protection Register.
  9. To provide statistical information pertaining to the Child Protection Register for management and other agencies, as required. To maintain the Child Protection Filing System.
  10. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
    SKILLS & ABILITIES

Good written skills
Good oral communication skills and telephone skills
Good word processing skills
Good accurate, minuting skills
Data input skills

KNOWLEDGE
Literate to a high level

EXPERIENCE
Administrative experience
Previous experience of minuting meetings

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Civic Centre, Bromley CouncilHours Per Week : 36.00Start Date : Immediate startStart Time : 09:00End Time : 17:00Salary: £14.79MAIN PURPOSE:To undertake the …

Contract, Full Time
Southwark
Posted 5 months ago


Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.93

Must be willing to work overtime, including evenings, weekends and bank holidays.
PURPOSE OF THE JOB
The post holder will support the Electoral Services team to deliver the Mayor of
London and London Assembly Elections, taking place on 2 May 2024.

  1. The post holder will take responsibility for delivering key aspects of the planning and
    conduct of elections and the registration of electors, in accordance with project
    plans, being wholly accountable for the quality and outcome of the deliverables.
  2. The post holder will assist in providing a professional service to the public, elected
    representatives, local authorities and colleagues within the council on all matters
    relating to electoral registration and elections.
  3. The post holder will assist in the implementation of plans to raise levels of voter
    registration and engagement in the electoral process, and to implement immediate
    and long-term strategies to ensure the accuracy of the register of electors, as well as
    providing advice and support in respect of access to and the use of the data
    contained in the register of electors, in accordance with DPA and GDPR principles.

Knowledge, including educational qualifications:
Working knowledge of Microsoft Office suite (Word, Excel, Outlook, Teams)
Some knowledge of a variety of project management tools, methodologies and best practice e.g., Agile or PRINCE2
Ability to demonstrate knowledge of the council’s equalities, diversity and inclusion principles

Experience
Experience of working providing high quality administrative services and dealing with a wide range of complex work whilst ensuring good attention to detail
Experience of working in a customer service environment, providing excellent customer care and handling high volumes of telephone enquiries and emails
Experience of working effectively as part of a team as well as independently using your own initiative

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : 160 Tooley Street, Southwark CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £14.93 Must be willing to…

Contract, Full Time
Horsham, Horsham, West Sussex
Posted 6 months ago


Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £12.59

Pay – Grade 5
Location: County Hall North, Horsham
Working arrangements – The initial expectation will be that they are in the office full time to start.
Once training is complete and the suitable candidate is competent with the work, there will be an option to work from home as long as the daily needs of the team are still being met.

Job Description –
Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives.
You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include such tasks as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery.
You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. You’ll need to be able to demonstrate personal resilience, integrity and professionalism when participating in sensitive, potentially disturbing or highly confidential meetings or processes.

Qualifications and/or experience:
• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent
qualification or experience demonstrating that level of numeracy and literacy.
• Relevant technical knowledge of procedures and practices associated with
delivering an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft
Office including Word, Excel and Teams.
• Experience of working in an office environment.
• Some knowledge and technical skills in the use of major computerised
systems (for example, SAP or Mosaic) – Desirable

Job Features

Job CategoryAdmin / Clerical

Job Category : AdministrationLocation : County Hall North, West Sussex County CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 09:00End Time : 17:30Salary: £12.59 Pay – Gra…

Contract, Full Time
London
Posted 6 months ago


Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 37.66
Start Date : Immediate Start
Start Time : 07:00
End Time : 15:00
Salary: £18.00

Connected Care Service provides a monitoring and responding service to the residents of Haringey. The role involves ensuring calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained.

This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week.

You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures.

It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents.

• Weekends (WE) = 1.50 Multiplier • Unsociable Hours (8pm to 6am) = 1.33 Multiplier • Weekend Unsociable = 1.83 Multiplier • Bank Holiday (BH) Rate = 2 Multiplier
Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Monitoring and Responding Officers to work within the Connected Care Service.
Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek’s Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user’s needs, condition and provide/source the support they require to ensure their wellbeing.
As Connected Care is a 24/7 service Monitoring and Responding officers are required to work a pattern over 3 shifts 7am to 3pm, 3pm to 11pm and 11pm to 7am. To note there is a 20 minute handover at the start of each shift and so will be required to be at work 20 minutes before the start of their shift. The candidates we are looking for should have experience of working within an emergency call monitoring centre dealing with vulnerable service users and experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred. As this role requires the candidate to provide mobile response service to service users home in case of an emergency, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these.
Knowledge
• An understanding of Equal Opportunities and how this might be put into
practice.
• An understanding of Personalisation in Social Care and how that is put into
practice.
Skills and Ability
• Excellent communication skills including written and verbal communication
skills
• Good IT skills including proficiency in Microsoft Office particularly Outlook,
Excel and Word
• Ability to prioritise work ,manage conflicting deadlines and work to agreed
procedures
• Ability to communicate and liaise with the people who access our services,
relatives and professionals on a day-to-day basis, by phone and in person.
• To treat people with dignity and respect and involving them in the decision
making about their support.
• Able to promote peoples’ rights.
• Able to encourage and support people to do things for themselves thus
promoting independence and empowerment.
• Able to support individuals when they are anxious or distressed.
• Able to appropriately support individuals who may sometimes display behaviour
that challenges the service.
• Able to demonstrate effective interpersonal relations, e.g. integrity, trust,
diplomacy, negotiation skills and contributing to helping others.
• Able to receive and record accurately information pertaining to the people we
support.
• Able to identify and respond to the changing needs of people who use services
and communicate this or any areas of concern to the appropriate person.
• Able to participate in staff meetings; supervisions and annual competency
based appraisals.
• Be physically able to complete frontline care tasks and mentally able to deal
with the demands of the job.
• Be honest, reliable and trustworthy thus promoting the Council and its services
in positive way to partners and customers.
• To use support and lifting equipment as appropriate – to note training will be
provided.
• Ability to work under pressure
• Ability to make decisions in a crisis situation.
Experience
• Experience as a support worker in an adult social care setting or equivalent.
• Experience of providing a customer focused service
• Experience of call monitoring and social care databases.
Qualification
• Verbal and written English skills; basic mathematical skills.
• Health and Safety awareness training.
• Moving and Handling of People. – To note training will be provided but is
essential to complete the role
• Valid UK Driving Licence and access to a car

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : ALEXANDRA HOUSE, London Borough of HaringeyHours Per Week : 37.66Start Date : Immediate StartStart Time : 07:00End Time : 15:00Salary: £18.00 Connected Care …

Contract, Full Time
Kingston Upon Thames, South West London
Posted 6 months ago


Job Category : Admin / Clerical
Location : Guildhall 2, Royal Borough of Kingston
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £18.95

Executive Assistant (Gr G)

  • Providing Executive Support to Executive Directors of Kingston Council – working as part of a small team.
  • Including, diary management, meeting management, minute taking, gatekeeping, support with any directorate related projects etc.
  • Experience of executive support to senior level in Local Government
  • Experience of G Suite – and be familiar using Google Docs, Google Sheets, Google Slides and GMail
  • Hybrid working so required to come on site to Council offices 2/3 days per week (in central Kingston).

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Guildhall 2, Royal Borough of KingstonHours Per Week : 36.00Start Date : Immediate startStart Time : 09:00End Time : 17:00Salary: £18.95 Executive Assistant …

Contract, Full Time
Bedfordshire
Posted 6 months ago


Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.92

Provide proficient, accurate customer focus support across a range of projects and programmes.
This will include gathering business requirements, planning and scheduling, project/programme governance, production of reports.

May include budget monitoring, procurement, stakeholder communication and engagement.

It is important that the candidate has good communication skills, is proficient with Microsoft products, is organised and can work alone as well as part of a team.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Priory House, Central Bedfordshire CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £13.92 Provide prof…

Contract, Full Time
Bromley
Posted 6 months ago


Job Category : Admin / Clerical
Location : Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.24

Training Co-ordinator (BR6)
3-month assignment
The role is hybrid working, with 2 days in the office.
Please refer to the attached JD/PS for more information and please ensure your candidate meets the essential criteria detailed on this document.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Bromley CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £12.24 Training Co-ordinator (BR6)3-month assignme…

Contract, Full Time
Brecon Depot, Powys County Council, Brecon, Powys, Powys County Council, Powys, Wales
Posted 6 months ago


Job Category : Admin & Clerical
Location : Brecon Depot, Powys County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £16.62
Main Purpose of Post:

Responsible for the day-to-day delivery of a comprehensive housing options service as part of an Area Housing Communities Team.

Undertake comprehensive housing assessment interviews with people requesting help finding a home, providing realistic and tangible advice and, where needed direct support, on all practicable options, liaising as necessary with housing providers from the public, voluntary and private sectors.

Provide households who are threatened with homelessness, or who are homelessness, with practical advice and assistance to help them to secure a realistic housing solution. This includes:
Adopting a ‘case manager’ role for each household.
Encouraging the maximum practical self-help by clients to secure housing that is suitable for their needs by agreeing and driving forward for each household a Personal Housing Plan.
Making decisions on the assistance to which households are entitled by reference to current legislation and applicable government guidance.
Preventing the loss of current accommodation by working proactively with households and housing providers, including families, landlords and lenders.
Securing for clients temporary or permanent accommodation where and when this is needed to meet evidenced housing needs.

Be able to offer clients of Housing Services, looking for a home, a wide range of accessible and realistic housing options by maintaining a full and practical understanding of the local housing market, including proactively developing and using working relationships with a wide range of housing providers (including social and private landlords, letting agents and developers of low-cost home ownership schemes).

Registrations, Qualifications & Training
Educated to HND/HNC level, NVQ level 4 or equivalent.
Membership of or working towards membership of a relevant professional body for example the Chartered Institute of Housing.
Experience
Experience of delivering housing advice, homelessness, housing allocation or housing support services.
Experience of working directly with members of the public, both face to face and through other communication channels.
Experience of working with vulnerable households.
Experience of working with public, voluntary and private sector agencies, organisations and housing providers and managers.
Experience of using an integrated housing information and management system.

Knowledge
Knowledge and understanding of the range of housing services provided by the Council and other organisations, across the public, voluntary and private sectors.
Knowledge of the Council’s housing responsibilities to those who want help and assistance finding a home.
Knowledge and understanding of legislation, guidance and regulations relating to homelessness and housing allocations.
Knowledge of landlord and tenant law.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Brecon Depot, Powys County CouncilHours Per Week : 37.00Start Date : Immediate startStart Time : 09:00End Time : 17:30Salary: £16.62Main Purpose of Post:…

Contract, Full Time
Cardiff
Posted 6 months ago


Job Category : Social Care – Unqualified
Location : County Hall, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.47
THIS ROLE WILL REQUIRE AN ENHANCE CHILDRENS AND ADULTS DBS –

We are looking for Business Support Officers within the Children’s Service Fostering Finance Team.
These posts would be office based between various locations. The candidates need to have excellent communication skills and accuracy in both verbal and written communication understanding is key as this is front line along with no fear of using a telephone or computer

ABOUT THE JOB
A Business Support Officer is required within the Fostering Finance team. Duties include staff supervision, work planning, provision of advice and guidance in relation to requests for the rapid response service including No Recourse to Public Funds (NRPF), travel and accommodation solutions, financial and other assistance requests, progressing the payment of invoices, updating financial packages provided to children with health and disability needs, operation of a petty cash account , reconciliations and support for budget holders and Managers.

WHAT WE ARE LOOKING FOR FROM YOU
You must be able to work flexibly and adaptably to changing priorities. You will have excellent verbal and written communication skills and be experienced in working to agreed standards and deadlines. You must be able to work on your own initiative and as part of a team. Experience in maintaining databases and experience in working with figures is advantageous. A positive and customer focused attitude is essential, as is an understanding of staff motivation and support. The work is all office based and 5 days per week 8.30-5 (4.30 Friday)

This would be County Hall located

Enhanced DBS essential

  1. To maintain the Fostering and Adoption payment database.
  2. To ensure that all payment authorisation documents are processed accurately and promptly and are correctly completed.
  3. To request / chase payment authorisation documents from Social Workers.
  4. To ensure that the payment schedule is processed and information transferred within agreed timescales.
  5. To make and monitor payments to carers.
  6. To provide regular reports and statistical information as required.
  7. To calculate and liaise with Carers in respect of under/over payments.
  8. To deal with insurance claims as required.
  9. To process orders for Fostering equipment and maintain the fostering equipment supplies within the building.
  10. To compile and maintain effective filing systems.
  11. To identify where retainer payments are applicable and present this information to the Team Managers in a weekly meeting.
  12. To provide cover and back up to other members of the Fostering and Adoption administration section.
  13. To assist in the processing of Fostering Applications.
  14. Carry out Criminal Record Bureau, Medical and other background checks for new applicants and existing carers.
    15 .Maintain records of checks carried out and when due for review and maintain a register of significant incidents involving foster children and carers.
  15. Create and maintain computerised client records.

Job Features

Job CategoryAdmin / Clerical, Social & Healthcare

Job Category : Social Care – UnqualifiedLocation : County Hall, Cardiff CouncilHours Per Week : 37.00Start Date : Immediate StartStart Time : 09:00End Time : 17:00Salary: £12.47THIS ROLE WILL R…

Contract, Full Time
Lewisham
Posted 7 months ago


Job Category : Admin / Clerical
Location : Lewisham Library, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.92

Local Historian – Librarian

Working pattern 35 h/w on a 3-weeks rota including 1 Sat, 1 Sun, and 1 weekend off. Working pattern can be reviewed.

This is a key role responsible for the delivery of the Local History provision within the Local History and Archives Centre located on the top floor of Catford Library Catford Centre, 23-24 Winslade Way, London SE6 4JU.

You will be responsible for developing, driving, and evaluating local history material and projects that continuously improve services to residents. The post-holder will be working with the Archivist to develop current services to reflect current and future needs of our audiences.

Knowledge
Of the priorities for managing a local history and archives service
Of sources of information for local history
Of current developments within the libraries, museums and archives sector
Working knowledge of partners and potential partners in the heritage world
Excellent knowledge of managing projects with a range of partners
Good knowledge of delivering services to a wide range of customers and community groups S*
Good knowledge of the latest developments in heritage service delivery

Aptitude
To champion heritage services and infrastructure
For discovering, learning and sharing skills and knowledge
An inclusive team player with the ability to work collaboratively
For customer care and quality service delivery
For using primary and secondary source materials

Skills
Excellent research and discovery skills
Excellent display and exhibition techniques
Excellent communication skills, including delivering training
Excellent interpersonal skills
Good training skills

Experience
Excellent experience of working in a local history/archives environment
Excellent experience of promoting local history/archives services to a range of client groups
Excellent experience of working collaboratively with a range of internal and external partners
Excellent experience of delivering quality customer service within a Council environment
Good experience of leading and managing performance improvement
Good experience of interpreting community needs and responding appropriately
Experience of providing staff training and development
Experience of analysing information/statistics/performance and producing reports
Experience of undertaking project work with a range of partners
Experience of working with schools to promote the service
Experience of using ICT for information storage and retrieval

General Education
Literate and numerate
Good general education
Chartered or qualified Librarian, Archival qualification (or equivalent standard through relevant experience)

Personal Qualities
Enthusiastic about heritage and local history
Passionate about delivering quality services
Motivated to discover, learn and share new skills and expertise
Flexible approach to Service delivery
Adaptable and receptive to new ideas and willing and able to adapt to changing circumstances
Enthusiastic and customer focused
Creative

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / ClericalLocation : Lewisham Library, Lewisham CouncilHours Per Week : 35.00Start Date : Immediate startStart Time : 09:00End Time : 17:00Salary: £21.92 Local Historian – Libr…

Contract, Full Time
London, Southwark
Posted 8 months ago

Job Category : Admin & Clerical

Location : Southwark Council             

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £14.93

CSO post – hybrid working with office working.  Front Door team connecting residents to wider community for advice and support.  Completing screenings to determine eligibility for Occupational Therapy interventions and Care Act assessments.  Monitoring inbox/emails and answering calls from Southwark residents to the wider Community Voluntary Sector.

Responsibilities 

  1. To be the first point of contact with callers, to respond to queries from service users and carers and escalate to the manger any cases identified that require further assessment, safeguarding or senior oversight and decision making. 
  2. To respond to all referrals received via the phone, fax, email and post. To process incoming referrals and to respond by signposting, providing advice/information, referring onto other services as appropriate and/ or to provide appropriate disability equipment and minor adaptions. 
  3. To identify all critical and emergency situations, bring them to the immediate attention of a senior, and undertake any necessary urgent response activity as directed. 
  4. To initiate repair and/ or replacement of equipment and minor adaptations for existing service users. 
  5. To accurately record referral and assessment information from the service users and other informants and to take appropriate action as laid down in community care procedure using the electronic records and CareFirst system. 
  6. To ensure high standards of work and standards of performance are maintained, maximising the use of information technology. To contribute towards achievement of the council’s Key Performance Indicators by processing and recording all work efficiently and accurately within guidelines and timescales. 
  7. To attend regular supervision and training as authorised by a line manager. To be accountable and responsible to the manager and be directed by them as appropriate. 
  8. To undertake Trusted Assessor training in order to be knowledgeable about the range of simple equipment and assistive technology available to service users, and competent to prescribe simple equipment solutions over the phone. 
  9. To be aware of the key community organisations providing information, advice and support to older and disabled adults in the Borough in order to effectively signpost people. 
  10. To maintain an up to date knowledge of the legal framework within which the Department operates, and policies and procedures for the Department. To communicate this to the service users, carers and their representatives, both orally and in writing as appropriate. 
  11. Any other duties that may be reasonably requested as appropriate to the grade and structure of the post. 

Knowledge, including educational qualifications: 

At least 5 GCSE’s at Grade C or above.
Evidence of continuing education and / or self-development. Knowledge of data protection and confidentiality. 

Experience: 

Previous experience within a social care/ occupational therapy or other similar customer service setting. 

Experience in maintaining administrative systems and keeping accurate records. 

Demonstrate ability to adapt to new or updated systems or policies / changes. 

Aptitudes, Skills & Competencies:

Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships Technical skills, including using IT, writing case notes

Communication and analytics skills, such as the ability to use different questioning techniques to draw out relevant information, listening skills and an ability to explain complex issues simply

Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships Technical skills, including using IT, writing case notes

Self-management skill, such as time management (particularly when under pressure and with tight deadlines), multi-tasking , organising and prioritising work, personal development and self-control

Ability to interact in a sensitive and assertive manner demonstrating a full understanding of high quality customer care

Ability to use and understand the supervisory and performance management process.

Commitment to diversity and equality

High personal standards towards completing work and personal conduct, including a commitment to further development (through ongoing training, situational learning and working with manager)

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & Clerical Location : Southwark Council              Hours Per Week : 36.00 Start Date : Immediate Start …