Job Board

Job Category : Admin & Clerical
Location : Docks Office, Vale of Glamorgan Council
Hours Per Week : 18.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.81

To provide general business support to various teams with the service including minute taking and data entry (to WCCIS) in line with the relevant legislation, regulations and national standards.
To work to provide quality services to all users and carers.
To work in partnership with other professionals, services users, carers and agencies, both internally and externally.

Candidate will be able to to travel to Barry Docks Office when needed as well as work from home.

Job Category : Manual Labour
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 10:00
End Time : 16:00
Salary: £11.20

cleaner required to work in our coroners court in barnet
Main Responsibilities

1. To carry out:
   General cleaning tasks, including mopping, sweeping, dusting (both low and high levels), damp wiping and buffing of both horizontal and vertical surfaces which include desks, cabinets, walls, doors, chairs, vision panel, windows, and sills, cleaning washrooms to include descale of toilets, urinals and showers, vacuuming floors and soft furnishing, emptying, and cleaning of waste bins with remove of waste sacks to the designated recycling areas and to place in the appropriate bin.
   Periodic cleaning to include insides of fridges and microwave ovens with the moving of small surface equipment to clean surrounding areas.
   Spillage cleaning – to include blood and bodily fluids
2. To ensure a full knowledge and understanding of designated duties, work areas, activities and expected standards of performance.
3. To ensure that you carry out all allocated cleaning duties to satisfaction of Haringey and as instructed by the Management Team.
4. To understand that the corporate monthly percentage scores for audits are to be maintained along with associated paperwork as required.
5. To ensure that that the cleaning duties are carried out within the contracted hours and if completed before this time, to assist with additional tasks as instructed by your Supervisor/Management Team.
6. To understand Haringey’s policies and procedures and to complete all relevant paperwork required for the Management Team
7. To understand and comply with Haringey’s health and safety policies and procedures.
8. To ensure and maintain high standards of personal hygiene, with special attention to hands, fingernails, hair care and general appearance. For reasons of safety whist working, you must wear: the ‘Haringey Facilities Team’ uniform allocated to you, sturdy closed toed shoes, and minimum jewellery.
9. To ensure that your issued uniform is always maintained and presentable. To wear appropriate PPE as required.
10. To be responsible for your own health and safety and always maintain a safe working environment for others in your workplace.
11. To ensure that you do not attempt any work activity to include use of chemicals, substances, and machinery unless you have been trained to do so and with the authority of the Management Team
12. To understand and adhered to the absent and sickness procedure and report sickness, absence or accident, to your Supervisor/Management Team, allowing sufficent time to cover your shift.
13. To ensure that all cleaning equipment and machinery is checked for safe to use prior and on completion of the cleaning task and is returned clean and tidy to the store area.
14. To be responsible for your cleaning storage area, ensuring that it is clean, tidy, and sufficiently stock with relevant chemicals and materials and with no personal items.
    To preform cover or miscellaneous cleaning duties as appropriate or as instructed

Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.01

This placement is for 6 months.
Key areas of focus are to:
• You will carry out standard and routine electronic processing, dealing with sensitive and private information accordingly.
•Daily you will be sorting and opening mail, verifying original documents, logging in-coming cheques and escalating queries and issues when required.
•You will deliver and collect post around the council building, and this will include carrying out physical handling of boxes, mail crates and office supplies.
•You will be handling confidential and sensitive documents appropriately and securely in accordance with Data Protection requirements.
•Occasionally you will cover Front Reception at Badminton Road offices and interact with customers face to face and over the telephone.
You will work alongside colleagues within the scanning and printing teams to ensure the smooth running of all departments.
The candidate should have:
• You will have the ability to check written and numeric information accurately.
•You will be able to handle sensitive, confidential information appropriately and have an awareness of Data Protection.
•You will have previous experience of using Microsoft Office.
•You will be able to carry out physical handling of storage boxes, mail crates and office supplies.
•You may have experience of processing mail/ documents.
•Although not essential, you may have previous experience of working in a customer care or an office/ reception setting.
•Although not essential, you may have experience in dealing with visitors face to face and queries over the phone, knowing when to escalate accordingly

Job Category : Admin / Clerical (Kingston & Richmond)
Location : Twickenham Training Centre, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.62

The OD Support Officer is responsible for a number of the support functions in the Organisational Development team. The role will work with the OD Business Partner to manage a wide range of OD projects, including the ASYE programme, Health and Wellbeing offer, Workforce Surveys and the OD support packages (for example coaching, mentoring and talent development)

This role is pivotal in making sure all OD activities events are managed in a timely and efficient way and they support AfCs drive to have a highly skilled workforce who can provide the best possible outcomes to the children, young people and families that they work with.

The post holder will work in partnership with other colleagues in the OD to field OD related questions, support the process for OD event promotion and marketing, review and monitor the viability of OD activity on a daily, weekly and monthly basis. The role will be expected to review the effectiveness of any activities, which will include working with colleagues to make any necessary changes or adjustments to future activities. The post holder will have excellent verbal skills and will be able to support projects and initiate activities in relation to L&D, enabling managers, employees and partners to receive a competent and timely service.
About the job activities
Supervision of people

1. No direct line management is expected of this role
2. Occasional deputising where required for colleagues to cover temporary absences
   Contacts and Relationships
3. Work effectively and collaboratively within the Wellbeing and Employee Engagement team, the wider Workforce Development Service, and internal and external partner agencies
4. Build trusting relationships with colleagues across the company and in partner agencies
   Decision making
5. Make decisions on individual enquiries from customers and know when to seek line management support for more complex employee related queries, or be aware if actions or decisions have an organisational wide impact.
6. Make decisions on prioritising your own workload where needed.
7. Make decisions related to viability and value for money on OD events .
   Key duties and responsibilities this will include:
8. Working collaboratively with the Head of Service and the OD Business Partner to develop and implement the OD strategy and programme initiatives across AfC
9. 2
10. Supporting the OD Business Partner to engage, influence and negotiate with a range of key internal and external stakeholders
11. Supporting the management of OD activities, ensuring all opportunities are delivered on time and provide good value for money.
12. Supporting the OD Business Partner and Lead trainer with evaluating the impact of provision
13. Dealing with enquiries in relation to OD activities
14. Supporting data quality processes, including inputting, processing and reviewing data and managing correcting errors.
15. Coordinating a range of coaching/mentoring initiatives across AfC
16. Supporting the commissioning of OD events to meet organisational goals/ objectives
17. Working with HR and OD Business Partners to support workforce planning and organisational change initiatives, providing support with the planning on a range of matters including organisational design, succession planning and skills/performance capability analysis
18. Working collaboratively with the Equality, Diversity and Inclusion Board to provide organisational development support to enable AfC to meet local objectives
19. Keeping up to date with learning developments, researching new technologies and methodologies in organisational development, workplace learning and making recommendations as appropriate.
20. Monitoring, reporting and presenting on key project metrics.
    Providing an excellent customer experience to both internal and external workforce . The post holder will be expected to undertake other duties commensurate with the grade of the post

Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83

Please note we require 2 people for this order, initially until October. The role is office based, no remote working.
Interviews will be face to face.
About the job
You will be part of a business support team which provides support to the Partnership to enable it carry out its functions. It’s a challenging and rewarding role involving taking minutes at meetings, supporting the commissioning of local child safeguarding practice reviews and supporting delivery of the partnership’s day to day work.
The job requires prolonged periods of concentration in order to take minutes, process documents and prepare reports and other complex documents for distribution. This role also requires regular travel across West Sussex locations and occasionally beyond, for which your travel expenses will be paid.

Qualifications and/or experience:
Administrative experience using appropriate office systems and practices.
Experience of working on own initiative, prioritising own workload, working to strict deadlines and co-ordinating a variety of activities.
Experience of organising and minuting complex meetings involving a range of partners and agencies discussing sensitive information.
Experience of dealing with a wide range of professionals at a senior level.
Finance experience, including the ability to accurately raise and track invoices and payments – Desirable

Job Category : Admin / Clerical
Location : HIGHGATE LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £17.27

Purpose
To manage, develop and motivate a team of staff to ensure that the service priorities, standards and performance targets are achieved.

To lead on matters relating to the maintenance of the library premises, health & safety and keyholding arrangements of the libraries.

To comply with the Council’s Health & Safety requirements to ensure a safe and healthy working environment including the preparation and review of appropriate documentation and training to ensure that the service is compliant with H&S legislation.

To contribute to Library Strategy priorities, engaging with new and existing customers, leading on the increase library usage and supporting the continuous improvement of the service.

To work with the Library Service Team Manager to position Libraries at the heart of the community, engaging with residents and the local community.

Experience

Have a high knowledge and experience of concepts, principles and practices gained through experience and development in Libraries or similar face to face services.

Experience of managing and motivating teams of staff in a busy environment.

Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs.

Able to work under pressure with competing priorities.

High standard of written and verbal communications skills.

Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).

Being creative and innovative on an ongoing basis

Dealing with a range of complex matters that can have significant impact for the Service, employees or partner organisations.

Experience of promoting library services in the local community

Knowledge and understanding of how public library services can contribute to the community and to council objectives.

Ability to deliver a high level of customer service and interact effectively with a wide range of people

Ability to deal with challenging customers and situations

Ability to promote library and council services to / in the community

Ability to manage financial and cash handling processes

Demonstrates enthusiasm for and commitment to the successful development of the library service and working with the community

Knowledge and understanding of IT as related to public libraries

Job Title : Centre Assistant SC1B
Job Category : Social Care & Health Non-Qualified
Location : TRIANGLE CHILDREN CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.20

A centre Assistant is needed to provide support for nursery staff working directly wit children.

Main Responsibilities

1. To assist in the general care, activities and comforting of children.
2. To assist setting out materials and equipment for children’s activities
   and tidying up afterwards.
3. To accompany Teachers/Nursery Officers taking groups of children on
   visits and outings.
4. To change and rinse out soiled clothes and assist children in toileting.
5. To vacuum carpets, clean floor, work surfaces and toys; polish
   window shelves, furniture and woodwork, empty wastepaper into
   sacks and deal in accordance the Council’s safe working practices.
6. To spot mop, clean spillage and wash floors as necessary, depending
   on use to which they have been put and nature of the surfaces.
7. To clean toilets, including lavatory pans, hand basins, fixtures and
   fittings using clean fluids, and disinfectants as appropriate in
   accordance with safe working practice; to clean potties after use by
   the children; to replace toilet rolls as and when required.
8. To clean and scour sinks and keep other basic domestic equipment
   and machinery in a clean and workable condition, reporting any defects
   or faults to the Head of Centre.
9. To ensure that sufficient cleaning materials are available by checking how much is left and informing Head of Centre when the amount is low, and when cleaning is finished, to put away materials and equipment, ensuring that equipment is clean.
10. To assist children at mealtimes following eating/mealtime policies of
    Centre.
11. To clean up spillage when food is spilt or dropped where such spillage
    is hazardous to pupils/staff.
12. To assist in the supervision of indoor and outdoor activities throughout
    the day following Behaviour Policy of the Centre – always supported
    by the Childcare staff.

Knowledge, Qualifications, Skills and Experience

1. The ability to assist with the general care, activities, and comfort of
   young children.
2. The ability to communicate with parents, colleagues and children.
3. Cleaning experience.
4. The ability to prepare basic food for young children.
5. The ability to work as a member of a team.
6. An awareness of Health and Safety at work.
7. An understanding and commitment to Equal Opportunities in the
   context of the post.

Job Category : Admin / Clerical
Location : WOOD GREEN LIBRARY, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.82

3 x Floor walker/triage/receptionists
1 for Marcus Garvey and 2 for Wood Green
100% office based in face to face service centres
This is a physical role with a lot of walking to and from the reception/door and up and down stairs.

Role Purpose
This role exists to help Haringey Council to serve its customers well.

This will be achieved within a specific service area including call centre, face to face (including but not limited to Customer Service Centres and Receptions), digital, telephones, and service development.
To operate as a generic CS assistant across the core activities of the service with a focus on delivering a high level of customer service and optimum personal performance.
To provide accurate and up to date information to residents and callers.
To provide comprehensive advice and be able to deal with complex, contentious or technical enquiries.
To contribute to the provision of high quality, professional customer facing services and improved service outcomes.
To respond effectively and accurately to routine enquiries in accordance with procedures.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.
To assist customers in a way that reflects Haringey’s Values, Principles and Pledges.
To comply with statute, legislation, discretionary powers, council standing orders, council policies and codes or standards of conducts.
To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.

Knowledge, Qualifications, Skills and Experience
The following criteria are deemed necessary for this role:

Have a knowledge of best practice and customer services procedures and ability to apply these to everyday work activities
Good knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, telephones, and development).
An ability to work as part of a team and use individual initiative to achieve set targets
Good written and verbal communications skills
Good IT skills, including MS Office (Word and Excel)
Ability to take on board the physical elements of the role – supported by health and safety procedures and equipment (appropriate support and adjustments will be made for staff according to OHU recommendations and any disabilities will be taken into account).
Experience of local government and/or housing services in a customer service environment Desirable

Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 22.20
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.96

You will act as the first point of contact for all enquiries relating to Heads of Service actively managing diary appointments, emails, phone calls and paperwork.

You will be liaising with internal and external partners of all levels daily on the behalf of the Heads of Service including contact with members and colleagues from different departments and organisations.
You will work without close supervision in a flexible, outcomes-based manner using mobile technology to work remotely. This includes having an information security and governance mindset.
You will exercise strict confidentiality dealing with sensitive matters including using systems to log relevant information.
You will be able to draft and send communications on the behalf of Head of Services as required, using strong IT and literacy skills, take minutes for meetings as appropriate.
In the role you will assist the Head of Service and team managers with the collation and organisation of service information on personnel, plans, processes, and performance.
The role requires that you provide all other PA support services to the Heads of Service as required, remaining flexible and responsive daily.

Knowledge, Skills and Experience

1. You will have experience of working in a similar environment or within a similar role.
2. You will hold a minimum qualification of 3 grade C’s at GCSE (or equivalent) including English and Maths or relevant experience to an equivalent level.
3. You will be able to collate information from a variety of sources and present findings.
4. You will be able to prioritise workloads to meet peaks in demand.
5. You will be flexible and resilient to be able to meet deadlines.
6. You will have good communication skills.
7. You will have good literacy skills to be able to contribute to writing clear, accurate and concise reports.
8. You will have effective IT and numeracy skills including the ability to accurately update information systems and databases.
   If relevant, you will have experience of allocating and checking work.

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

1. Responsible for delivering, to a high standard, the full menu of business support service activities to support the First Response Team.
2. To process emails received in the First Response mailbox.
3. To provide expert business support to a range of functions and services for a wide range of issues and requirements
4. To work in partnership with the multidisciplinary team in ensuring that all risks, issues or opportunities are identified and quickly addressed.
   Knowledge
   Working knowledge of the Microsoft Office suite of products
   Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
   Strong written and verbal communication skills
   Knowledge of Council services and the role they play in meeting needs of the community

Job Category : Admin / Clerical
Location : Stoke Newington Town Hall, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £14.14

PURPOSE OF THE JOB:
The Health Protection Practitioner role is designed to promote the work of the council’s Public Health team within the local community.
In respect of Covid-19, they are responsible for:
Assisting the community with rapid testing services ensuring adherence to health and safety protocol
Supporting community collection pop-up points and outreach activity, related testing awareness activity, ensuring adherence to health and safety protocol

MAIN AREAS OF RESPONSIBILITY:
Respond to operational direction and requests from the Health Protection Manager
Support and provide education to the community on correct and safe public health practices, with a focus on Covid-19 health messaging
Ensure adherence to SOP and clinical guidance is maintained throughout operations, as directed by the Community Support Manager
Enable a seamless testing/public engagement process, ensuring that the public experience is pleasant and managed in a professional way
Be versatile throughout Testing roles including, Registration, Queue Support, Test Operative, Test Assistant, Results Recorder (training provided)
Be verstitle throughout Community Collect roles including, Collection Point Assistant and Queue Coordinator (training provided)
Participate and support any required promotional activity by going out into the community to help educate and promote the importance of testing and vaccinations
Support any emergency surge testing operations, mass event testing and similar scalable projects at short notice, should deployment be required
Proactively support general operational setup and breakdown of operations
Communicate to test participants the purpose of participating in testing the testing journey
Support and assist the community with safe Covid-19 testing, providing additional verbal instructions and demonstration on swabbing practices, if required
Supporting community members with testing related digital requirements, including registering tests and recording results
Provide additional assistance for people who might not have the relevant digital information or digital capabilities
Prepare test samples for analysis and interpret results
Collate test result data to share via digital submission processes
Ensure crowd control and social distancing is maintained during all operations
Adhere to PPE and safe Covid-19 practices to maintain personal and team safety, and demonstrate ideal practices to the community
Advise community members of symptoms of Covid-19 and what to do on receipt of positive test results
To promote equality among all staff, and ensure that services are delivered in a non-discriminatory way that is inclusive of disadvantaged groups.
Ensure to represent the council in a professional, respectful and flexible approach when deployed into varying contexts
OTHER DUTIES AND RESPONSIBILITIES:
May be called upon to assist in other areas of the Health Protection function which includes PPE and test kit distribution across Hackney

LONDON BOROUGH OF HACKNEY

SKILLS, ABILITIES & KNOWLEDGE:
Experience in compliance roles against regulatory guidelines preferred
Experience supporting operations in a customer facing environment
Experience at events &/or public health environments
Willingness to work outside, if required
Excellent customer service skills
Agile approach to work to suit business needs in a fast changing environment
Ability to remain calm under pressure
Act in accordance with the Council’s Constitution and Code of Conduct
Strong communication skills

PERSONAL STYLE AND BEHAVIOURS:
Care for the community
Self motivation, whilst being a strong team player
Value Equality & Diversity

DESIRABLE CRITERIA
Hackney resident and knowledgeable of the local area
Experience working in a Covid Testing or Public Health services environment or community outreach
Full, clean UK driving license
First-aid trained

NB: All employees are expected to adhere to the Council’s Diversity & Equality and Health and Safety Policies.

Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.21

Hackney Children and Families Services are currently recruiting to the role of Placements Officer within the Placement Management Unit. This exciting and varied role is responsible for commissioning all care arrangements for looked after children and young in Hackney.

The Placement Management Unit (PMU) is a commissioning team that is responsible for sourcing care arrangements and support for looked after children and care leavers in Hackney. The team is responsible for commissioning high quality care arrangements, supporting stability for children and young people, as well as ensuring best value for the Local Authority. The team supports the reduction of placement related expenditure through better and consistent management of contracts, quality assurance as well as negotiating competitive and consistent prices.
The team supports the ongoing quality assurance and management of providers under a variety of different framework agreements and spot purchasing arrangements.
The team works closely with Social Workers across Children and Families Service, finance colleagues and external agencies/ providers.
The post holder will work closely with Social Work Units, in-house fostering social workers, and external providers to identify high quality care arrangements and accommodation for looked after children, care leavers and other young people in need of support and accommodation.
The successful candidate will be an efficient and well organised individual that thrives in a fast paced environment with transferable skills. Excellent attention to detail and great communication skills are essential.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:15
Salary: £11.50

Face to Face role reception/admin role for local authority children’s centre.
To engage families at the point of entry to the service and build and maintain positive working relationships?with service users, both at the centre and in the community, enabling their?access to the locality offer.
To provide the day to day front of house management and administration functions for the centre.
To manage enquiries to the children’s centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.
To offer information, advice and guidance in response to enquiries received from families, including childcare, health, benefits and financial matters; demonstrating a breadth of knowledge of local support, and signposting on to services as appropriate

Job Category : Sec / Admin
Location : Rutland House, Runcorn, WA7 2GW, Halton Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.41

Working alongside a team of Advisors to source suitable employment opportunities for particiapnts
Liaising with employers
May need to cover Runcorn Halton People into Jobs officer

Job Category : Sec / Admin
Location : County Hall, Northallerton, DL7 8AD, North Yorkshire County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.21

This role will be working mainly with EHCPs so some experience of this would be preferential.
The post-holder will work within one of the teams in the Business Support Service, either in one of the shared service teams providing services across NYCC or in a Business Support team providing support to a specific Directorate operational function. Post-holders will be line managed by a Team Leader in the Business Support Service. In some instances they will be tasked on a day to day basis by a manager in the operational team in which they are based.
This role involves spoken communications so a confident use of English language is required.
Knowledge
Knowledge of using computer packages for communications and data input
Sound knowledge of common office practice and procedures
Sound understanding of issues relating to confidentiality and data security
Good understanding and commitment to high quality services and customer care
Experience
Experience of providing business support in a busy environment.
Experience of data input and data management ensuring accuracy and where appropriate confidentiality.
Significant experience and competence using IT and common business support packages including word and excel.
The ability to converse at ease with customers and provide advice in accurate spoken English is only essential for some posts.
Experience of using defined business processes and giving guidance on them to colleagues.
Experience of managing and prioritising own workload

Job Category : Admin / Clerical
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

Connected Communities is a new interim prevention and early intervention service in which the principle aim is to support Haringey residents with low level complex needs that do not meet statutory thresholds. The service supports people by providing access to a multidisciplinary team of professionals as part of an early intervention strategy of support.

The service offer, in addition to positively affecting outcomes is designed to go some way to reduce demand into more costly statutory services and is aligned to Haringey’s Borough Plan. The service offer builds a ‘wrapper of support’ around a family or individual by agreeing, with their consent, an appropriate action plan, and to then track this plan to assess outcomes, which with appropriate management and monitoring means cases do not escalate.
Business support is a crucial function in the effectively delivery of the service and the core purpose of the role will be:

1. Responsible for delivering, to a high standard, the full menu of business support service activities to support the Connected Communities hubs
2. Supporting the delivery of an effective and efficient service in line with the priorities, aims and objectives of Connected Communities
3. To provide expert business support to a range of functions and services for a wide range of issues and requirements
   To work in partnership with the multidisciplinary team in ensuring that all risks, issues or opportunities are identified and quickly addressed

knowledge, Experience, skills

1. Excellent knowledge of the Microsoft Office suite of products, IT systems, Information Management and data protection legislation
2. Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
3. Strong written and verbal communication skills
4. Strong problem-solving skills to help drive service improvements
5. Experience of supporting change/efficiency initiatives
6. Knowledge of council services and role they play in meeting needs of the community
7. Understanding of the role of partner agencies both external and internal
8. Experience of working within a team within a front-line service and providing administrative function
9. Excellent knowledge how to collate information that is accessible to all for presentation to a range of forums
10. Excellent organisations skills and the ability to effectively prioritise
11. Ability to identify opportunities and initiatives to develop and enhance the operational aspects of the Community Hubs
12. Proven ability to proactively work flexibly on own initiatives under pressure and to tight timescales
    Experience of working in a confidential manner with sensitivity and discretion

Job Title : Library Assistant
Job Category : Admin & Clerical
Location : Penarth Library, Vale of Glamorgan Council
Hours Per Week : 25.00
Start Date : Immediate Start
Start Time : 09:30
End Time : 17:00
Salary: £9.81

To assist in delivering a friendly and professional library service to the community at Penarth Library. This will involve dealing with enquiries, helping out with library activities, and providing support for customers to make use of the library stock, resources and facilities.
MAIN DUTIES AND RESPONSIBILITIES

The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

1. To deliver the highest standard of customer service in all dealings with customers
2. Identify and resolve as far as possible any shortfall in service provision and report to supervisors or line managers
3. Respond to customer enquiries and requests for the range of library services, advising them helping customers to resolve any problems or difficulties they may be having
4. Provide accurate and consistent information and advice regarding library services, signposting customers to other organisations as appropriate
5. Advise and inform customers about Council services and raise service requests, with a view to resolving queries at first point of contact where possible or signposting customers to appropriate contact points
6. Promote the Council’s online services to customers and provide help and support for customers in their use
7. Provide help and support for customers in the use of the library’s stock, computers, online resources, equipment and facilities, including troubleshooting when problems arise
8. Deliver a range of library activities such as reading, literacy and informal learning activities, displays and events
9. Assist in maintaining library resources in good order, including shelving, stock management procedures and updating library databases

10.Carry out front desk duties and the associated back office processes relating to the Library Service and the Council Contact Point, such as enrolments, handling reservations, collecting statistics, and handling sale items
11.Take payments and assist with checking cash balances and floats as well as operating the cash register and other equipment involving cash

12.Utilise a diverse range of IT systems and databases to deliver library services and the Council Contact Point

13.Undertake training and participate in appropriate workshops required to fulfil the duties of the post and to enhance service provision

14.Keep library equipment and computers in a clean condition

15.Undertake occasional key holding duties in the absence of library supervisor and manager

16.Undertake work on and for the mobile library pop-up service and other such initiatives where required.

17.Comply with Library Service processes and procedures as detailed in the Staff Manual and other relevant documentation, and in accordance with guidance from supervisors and managers.

18.Be aware of Council policies and procedures necessary to effectively carry out the duties of the post, including:

⦁ Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures.
⦁ Implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties.
⦁ Adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
⦁ Implement the principles of the Council’s Environment Policy while carrying out the above duties.
19.Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £15.40

Central Placement Team is looking for experienced worker in health or social care background (preferably) to undertake placement searches for care home placements for adult social care service users. Candidates need to have knowledge of the area of work, ideally with experience of use Liquidlogic client management system. Sound negotiation, administration skills required. IT literate, good people skills. Post is home based currently so candidates need to have access to broadband and wifi.
MAIN PURPOSE:
To discharge the Authority’s responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, children in care and young people leaving the care system.
To discharge the Authority’s responsibilities under ASCOF and other relevant legislation with respect to clients with disabilities, vulnerabilities and care needs.
To ensure the council’s eligibility criteria, policies and procedure are followed in relation to service users.
To help create packages of support to prevent unnecessary reception of children and young people into care and to assist adult clients to remain in their own home where possible and/or to move to suitable and appropriate residential care.
To match service user needs to potential placements.
To monitor the performance of current providers of placements and support services
KNOWLEDGE

Knowledge of the range of services that is available to children and families and adults and of the organisational framework within which they operate.
An understanding of the importance of confidentiality in the context of a social and healthcare environment.

An understanding of the operation of the Authority’s charging policy in respect of care services

A sound understanding of the Care Standards and relevant legislation and the CQC/OFSTED registration and approval process.

A sound knowledge of the nature of social and healthcare service delivery in the community

A knowledge of local services and community resources

A basic understanding of contract rules and obligations

An awareness and commitment to the Council’s Equal Opportunities Policy and its application to service delivery and the role.

An understanding of the assessment process

An understanding of the need for timely and accurate record keeping in order to provide management information and performance indicators

A working knowledge of the Council’s Financial Regulations and scheme of delegation

EXPERIENCE
Experience of working as part of a team.
Experience of using computer packages and undertaking administrative tasks.
Experience of working in a social care setting
Experience of negotiating agreements or contracts
Experience of working in a local government or third sector environment, ideally within a social care or community care setting

Previous experience of a customer focussed environment

Evidence of continued professional and personal development

QUALIFICATIONS

Educated to a high level – first degree or equivalent.
Progression to BR10 would require completion of the post graduate certificate in Commissioning in Public Care or any other relevant commissioning qualification.

Job Category : Admin / Clerical
Location : Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19.51

Main duties:
To be responsible for inputting and extracting providers and learners information into/ from the MIS database.
To analyse and produce performance data reports for the Adult Learning curriculum team including regular attendance and achievement monitoring from the service client management system (Pellcom/PICS) as and when required
Inputting learner survey responses and producing reports
Manage a database to track of learner progression outcomes
Set up and manage Google Classroom accounts for learners
Be responsible for the monitoring of the learner support funding
To support the Service in its IAG and enrolment functions
To carry out general business support duties which include
Data collation and inputting,
Maintain safeguarding logs (for management scrutiny)
Organise and coordinate meetings and events, including internal and external meetings and tutor CPD days; to coordinate organisation of learner certificate ceremony
To provide an efficient and effective administration across the service to ensure the smooth running of the service.
Support the team to respond to ad-hoc requests related to Adult learning delivery and coordinating responses
Coordinate service level agreements with partner organisations for course delivery
To undertake general administrative duties including taking minutes, telephone calls/messages, giving advice to service users, despatch and receipt of mail etc

Experience & skills

Experience of managing a Customer relationship management/MIS system, preferably in the education sector
Ability to maintain confidentiality at all times
Sound communication skills.
Excellent IT skills including including Google Suite and database management
Ability to work as part of a team
Must have good attention to detail and able to organise own workload to meet deadlines
Ability to maintain accuracy when processing high volumes of statistical data

Job Category : Construction Trades & Operatives
Location : City of Cardiff Council, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.21

1. To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
2. To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
3. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
4. To work with current and emerging technology to enhance customer contact services.
5. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.