Job Board

Job Category : Admin / Clerical
Location : ALEXANDRA HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £13.39

I require 3 officers to work on a Council Tax Arrears and Maximisation Project.
The officers are required to be multi skilled in Collection and Recovery work, Including Charging Orders and Bankruptcies.
To assist in the day to day delivery of revenues, benefits and / or customer services for the council, according to legislation, council policy and procedures.
To contribute towards the provision of high quality, professional customer facing revenues & benefits and other services that provide value for money for the council and local residents.
To operate as a generic officer across the core activities of the service with a focus on customer demand and performance.
We are a Northgate site, all Officers are expected to be proficient users

Skills, Knowledge & Abilities

⦁ Core Values

Demonstrate a commitment to the corporate vision for customer facing services and an ability to model the behaviours reflecting the Council’s core values and organisational beliefs in the delivery of such services.

⦁ Communication

Sound oral and written skills, demonstrating an ability to deal with and communicate complex information in a clear and understandable way.

Able to communicate effectively and sensitively through face to face and/or more remote contact as required, delivering a high quality service.

⦁ Change Management

Display a willingness and ability to support the successful implementation of organisational and cultural change where necessary.

Be enthusiastic and proactive about change, with a sound ability to work across disciplines and service boundaries as required.

Demonstrate openness to suggestions for improvements and an ability to participate in the implementation of creative and innovative solutions to the challenges facing the service. Demonstrate a bias for action and an ability and willingness to support new opportunities.

⦁ Personal Development and Performance

An awareness of required performance standards and the need for on-going personal development to minimise error rates and achieve a performance which ‘gets it right first time’, and improves service comparability with other authorities

Able to work within, and contribute towards, a motivated and professional workforce with a willingness to address areas of improvement.

Invest time and personal effort in continually raising own performance demonstrating a drive towards continuous personal development.

⦁ Team Working

Demonstrate the ability to develop and maintain good working relationships across the functions of the service and key stakeholders.

⦁ Local Government

To have a general awareness of the key issues facing local government and the service, as influenced by external economic and political factors. Demonstrate an understanding of the challenges and sensitivities posed by providing public services in a multi-cultural area.

Job Title : Navigator SC4
Job Category : Admin / Clerical
Location : CIVIC CENTRE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 14:30
Salary: £12.25

Role Purpose
This role will provide information and guidance to people accessing Mulberry Junction, the Council’s resource centre for single people in Haringey affected by, or at risk of homelessness. The Navigator will help people connect with the services and opportunities they need to achieve positive housing, health and learning outcomes.
The Navigator will be part of a team whose overall aim is to tackle rough sleeping, reduce homelessness and help people achieve their personal goals by providing a range of housing, health and wellbeing support at Mulberry Junction
By providing support, signposting and connection between people and services at Mulberry Junction, the Navigator will ensure the service is a key resource in the work to tackle homelessness, where people are empowered to achieve their goals.

Knowledge, Qualifications, Skills and Experience

1. Personal experience or understanding of the issues affecting single homeless people or those at risk of homelessness
2. Understanding and commitment to working responsively to support individuals plan and realise their aspirations and strengths
3. An ability to work proactively and respectfully to reduce distress and conflict whilst maintaining boundaries and ensuring consistency
4. Understanding of and commitment to following relevant safeguarding, Health & Safety and Domestic Violence policies
5. Ability to work creatively, flexibly in a solution focused way to support single homeless people direct their support
6. Ability to work with partner services and teams to enable effective assessment, signposting and involvement with single homeless people
7. To recognise the need for and commitment to self- care and recognised support mechanisms due to the intensity of the work
8. Ability to promote the service locally to engage local communities and groups to contribute to the development of the service
9. Undertake self-learning and team-based development opportunities to continuously inform practice
10. Knowledge and commitment to co-production and service user involvement in the design and operation of services
11. Familiarity with IT applications including Microsoft Office and keyboard skills

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39

ROLE PURPOSE:

To co-ordinate the scheduling of all void Council property inspections and repairs to ensure that works are planned and delivered in line with Council procedures and to monitor and report on the progress of works; reporting to the Team Leader and working closely with the Void Clerk of Works.

1. Resident & Community Contribution

To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.

2. People Management

No direct supervisory responsibility however may be requirement to assist in induction and training of peers, new employees and apprentices.

3. Operational Service Delivery

To work closely with the Voids Manager, Void Clerk of Works and Contractors to ensure the delivery of an efficient and effective repairs services for void properties
To liaise direct with team members, contractors, contractors and the Housing Team to co-ordinate the scheduling of repairs work within the Voids team
To co-ordinate various contractors at any one property to ensure all requirements are met, e.g. several contractors may require access at different times
To maintain contact with team leaders, the Clerk of Works (Voids), Operatives and contractors to ensure that voids repairs are carried out in line with plans and specifications
To assist with the monitoring of progress of voids repairs against Council procedures and standards
To produce weekly reports, analysis and statistical information as required.
Verification of invoices received against work orders and any agreed contract variations
To use the range of IT systems employed across the repairs service.
To co-ordinate appointments for Voids officers, liaising with contractors as necessary.
To co-ordinate and manage viewings with potential residents whilst properties are with contractors which may require site visits
To provide financial administrative support to the Team Leader (Voids).
To show commitment to the highest standards of service delivery.
To work with colleagues and across teams to implement new ways of working.
To undertake any duties commensurate with the general level of the post.
Assist with the delegation of tasks to other support services.

EXPERIENCE
Experience of working in a customer facing role,
managing a high volume of work effectively and accurately

KNOWLEDGE & SKILLS
Excellent ICT skills, particularly Word, Excel and PowerPoint and ability to use service specific packages.
Ability to demonstrate a good understanding of the Council’s voids process.
Ability to co-ordinate the scheduling of appointments to maximise efficiency of the void service.
Ability to manage and prioritise own workload with minimum supervision.
Ability to communicate with a variety of audiences over the telephone, via email and in person.
Ability to collate, analyse and provide basic reports on operational data

Job Category : Construction Trades & Operatives
Location : Thornhill Cemetery And Crematorium, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £9.62

Receptionist.

To receive calls from the public and service users and offer relevant information or refer callers onto the appropriate person.
Present (first point of contact) sympathetic service to callers and visitors.
Meet and greet families arriving to reception to attend burials and witness scatters.
Carryout initial cremation bookings using bespoke software.
Manage the generic email account and respond to any general enquiries or pass onto relevant staff member.
Responsible for opening daily mail and recording where necessary and distributing to appropriate staff.
Ensure correct collation/distribution of all outgoing mail and correspondence.
Operate the postal franking machine.
Accepting payments by cash, cheque and card in accordance with financial regulations.
Operating till and daily reconciliation of the till in accordance with financial regulations.
Assist with the processing of the application forms for ‘Book of Remembrance’ entries’ and to provide help and advice on other memorial options.
Sending of Remembrance Books to calligrapher by courier at required times and checking of entries on return.
Responsible for ordering and stock control of stationary.
Conduct record searches using cemetery plans and historical records dating back to 1857 to assist members of public.

Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 27.75
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.41
Working within the Proud to Care Team
The postholder will be required to travel to Chichester for induction and initial training for 2-3 days per week for the first couple of weeks. After training is complete, the work can be done predominantly from home, with the requirement to attend Chichester or Worthing for team meetings (likely to be fortnightly or monthly). There will also be additional travel around West Sussex required to visit care services & attend recruitment events, in the New Year. Please do not submit any candidates who cannot commit to this.
Required Experience & Skills (These will be used as the shortlisting criteria)

Key Skills

1. Ability to manage changing priorities and multi-task.
2. Extremely organised, with exceptional attention to detail.
3. Excellent communication skills and ability to build relationships with care market providers and job seekers.
4. Ability to support and work in a small busy team where teamwork is a priority.
5. To deliver first class customer service to the West Sussex care market and people considering a job in care.

Qualifications and/or experience

⦁ A-Level qualifications, or equivalent, to include English & Maths.
⦁ Sound administrative experience with demonstrable evidence of effectively prioritising work and meeting deadlines.
⦁ A background in a customer service environment would be preferable.
⦁ Demonstrable evidence of providing a customer focused service.
⦁ Demonstrable evidence of resolving routine problems and issues such as booking and rearranging appointments and handling customer priorities professionally whilst delivering to the aims of the team.

Job Category : Admin / Clerical
Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:15
Salary: £11.50
To provide admin duties to the children’s centre and engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.

To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.

Job Title : Administrator – Lifelong Services
Job Category : Administration
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £9.62
At West Sussex we are proud to say that our Values have been developed by our
employees. They are described in detail in the West Sussex Values document which is
available on the jobs pages.
The values describe how we work with our colleagues, customers and partners.
Successful candidates will be guided through the Values and how they apply to the job
role as part of the induction process.
West Sussex County Council has identified a clear set of expectations for all
employees. The expectations describe how employees demonstrate the values and
meet essential working practices. Successful candidates will be guided through the
expectations as part of the induction process and their performance and development
in relation to these will be assessed though on-going appraisals

Administrator – Service Unit
Person Specification
This section outlines the key criteria that must be addressed when submitting
an application for employment or registering with West Sussex Futures as
shortlisting for interview will be based on information supplied here.

Level of Knowledge
Literacy and numeracy sufficient to follow procedures for a range of admin tasks.
General working knowledge of IT such as Word and Excel (or equivalent
packages)

Qualifications and Professional Membership
4 GCSEs with A-C passes including Maths and English or equivalent qualification or
experience demonstrating that level of numeracy and literacy.
RSA I Word-processing or equivalent qualification – desirable

Experience
Previous experience of working in an office environment – desirable
Skills
Key Skill 1
Literacy and numeracy skills in order to understand complex written instructions
describing tasks, type documents or take complex messages.
Key Skill 2
General IT skills including Word and Excel (or equivalent packages) for word
processing, data processing, creating basic presentations, maintaining basic computer
databases and production of straightforward statistical data etc.
Key Skill 3
Good communication and interpersonal skills in order to provide clear and concise
advice and guidance to a range of clients, including the ability to provide receptionist
duties in an appropriate manner.
Key Skill 4
Ability to interpret information, such as service complaints, and then redirect them to
the appropriate person to provide quick and accurate resolution.
Key Skill 5
Ability to plan over the short term in order to organise resource bookings, monitor
stationery orderings and co-ordinate FOI requests.

Job Category : Admin / Clerical
Location : GEORGE MEEHAN HSE WG N22 8YX, London Borough of Haringey
Hours Per Week : 25.00
Start Date : Immediate Start
Start Time : 10:00
End Time : 15:00
Salary: £18.63
This role is to provide executive and administrative support to the Leader of the Council including managing her diary and inbox; dealing with correspondence; meeting and greeting visitors for meetings; liaising with internal and external stakeholders. The role will include working closely with the Head of the Leaders Office, the EA to the Chief Executive, the Cabinet Support Team and the Leader and Cabinet Members. A high degree of professionalism and integrity is required; along with excellent written and oral communication skills. The role will suit someone who enjoys juggling a range of tasks in a busy office environment.

Job Title : Administrative Assistant – grade E
Job Category : Admin & Clerical
Location : Preston Campus, University of Central Lancashire
Hours Per Week : 36.25
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:15
Salary: £12.09
This is a three month contract in the first instance. The role involves organisation, administration and support for teaching and assessment in professionalism, portfolio and communication skills on the Medicine course at UCLan. A high degree of organisational skills would be an asset.
Job Purpose:
The postholder will predominantly provide comprehensive support to ensure the successful delivery of portfolio and group teaching sessions across the MSQC (Medical Skills and Quality Care) module in Phase 1 MBBS /MPAS (Years 1 + 2 of the programme). The postholder will further administer and coordinate the portfolio including the e-portfolio of the School of Medicine for Phase 1. This includes liaison with external e-portfolio staff and phase 2 as appropriate and managing the technical side of the e-portfolio.
They will undertake the role of coordinating, administering and organizing the effective delivery and evaluation of group sessions across the School of Medicine MBBS/MPAS Phase 1 MSQC module. This includes planning, timetabling, attendance monitoring and liaising with and supporting internal and external providers and staff.
It also involves support and management of the Professionalism Event Form and Dashboard for Adhoc Worker systems of the School of Medicine. The postholder might also support the coordinating, administering and organizing of the delivery of small group teaching in other School of Medicine courses, particularly the Physician Associate programme, based at Preston Campus, if time allows.
Work Experience
Significant experience of organising, updating and maintaining accurate computerised records and files, particularly spreadsheets.

Experience of working in an environment with a high degree of customer contact, in particular working with students.

Experience of working independently.

Experience of working as part of a team.

Experience with administering meetings, agendas and minute taking

Education/Qualifications

A range of GCSEs or equivalent, including English Language and Maths at Grade C or above or equivalent experiential learning.

A Level or equivalent qualification.

Job Category : Administration
Location : Durban House, West Sussex County Council, Bognor Regis
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83
Join us – Make a difference in our communities:
The Prevention Team delivers targeted programmes to those who are most vulnerable to keep them safe. The programmes are designed to help adults, children and communities to fulfil their potential and support a prosperous economy through reducing risk, injury and property damage.
Directorate Group: Fire & Rescue Service
Location: Bognor Regis

Required Experience, Skills & Qualifications
Experience:
• Experience of providing high-level administrative support
• Front line customer care both through telephone , electronic mailing systems and face to face interaction
• Experience of administrating financial management systems (desirable)
• Experience of providing mentoring/coaching/on-the-job training to colleagues to maximise their specific capabilities( desirable)
• Experience of working with or in the Fire and Rescue Service (desirable)

Key Skills:
• Strong verbal and written communication skills to engage effectively with a range of people to create and maintain effective working relationships.
• Ability to organise, prioritise and plan own workload to meet deadlines and targets.
• Problem solving skills with the ability to anticipate problems and resolve issues independently.
• Excellent IT skills in Microsoft Word, Powerpoint, Excel, use of Internet and other web-based applications, for the integral use of word processing, analysis and research of data.
• Excellent literacy and numeracy skills in order to assist with purchasing and budget monitoring
*Please note that this role is predominantly home-based, but the postholder might be asked to complete initial training in Bognor and attend occasional meetings.

Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £8.91
Can be part time if needed, no less than 20 hours though

Job Category : Admin & Clerical
Location : Contact One Vale (C1V), Vale of Glamorgan Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.01
Contact OneVale are inviting applications for Welsh speaking Customer Service Advisors to join our busy contact centre in Barry. This is a fantastic opportunity to join our established team, handling varied enquiries which span many different service areas within the council. We are looking for motivated team members who thrive in providing exceptional customer service in a varied and fast moving environment!

Job Title : Senior Information Governance Officer
Job Category : Admin / Clerical (Kingston & Richmond)
Location : 42 York Street, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £20.25
The Senior Information Governance Officer will work closely with the Information Governance Lead and Data Protection Officer to support the development of information policies and procedures that ensure AfC complies with UK data protection law and good information management practice, the post holder will advise on all aspects of information governance and records management to internal stakeholders, and coordinate and process information requests from customers. The postholder will assist the Data Protection Officer (DPO) to investigate and respond to data breach incidents including deputising for the DPO as required.
The postholder will develop and maintain information governance tools and standards such as the retention schedules, information asset register and records management. Support and lead on work streams to sustain our compliance with the General Data Protection Regulations (GDPR) and Data
Protection Act 2018 (DPA). Respond to Freedom of Information requests and data subject requests including the redaction of information, preparation of reports for the public. The Senior Information
Governance Support Officer will work with Heads of Service within AfC to collect information required for Freedom of Information and Subject Access Requests.

Qualifications
Educated to a degree level or equivalent experience
Maths and English GCSE or equivalent
Skills and experience
Experience of working in Children’s Service environment.
Ability to manage colleagues, including offering line management and performance management
Knowledge and understanding of the relevant legislation e.g. the Data Protection Act 2018,
General Data Protection Regulations (GDPR), Freedom of Information.
Knowledge and understanding of the importance of confidentiality and information governance and security principles.
The ability to foster good working relationships with a range of colleagues both internally and externally.
Significant experience of using IT including Google, Microsoft Office and Adobe
Ability to communicate clearly and effectively, both orally and in writing, with a wide range of individuals explaining specialist/complex issues
Well organised and process driven with proven ability to plan and organise a broad range of complex activities
Experience in leading a team, undertaking line management, performance management and change management.
● 2

Proven experience of developing Information Government (IG) policies and procedures
Experience of addressing specific equality or diversity issues within your practice with colleagues/service users and taking action to solve them.

Job Category : Administration
Location : Durban House, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £10.83

Join us – Make a difference in our communities:
The Prevention Team delivers targeted programmes to those who are most vulnerable to keep them safe. The programmes are designed to help adults, children and communities to fulfil their potential and support a prosperous economy through reducing risk, injury and property damage.
Directorate Group: Fire & Rescue Service
Location: Bognor Regis

Required Experience, Skills & Qualifications
Experience:
• Experience of providing high-level administrative support
• Front line customer care both through telephone , electronic mailing systems and face to face interaction
• Experience of administrating financial management systems (desirable)
• Experience of providing mentoring/coaching/on-the-job training to colleagues to maximise their specific capabilities( desirable)
• Experience of working with or in the Fire and Rescue Service (desirable)
Key Skills:

• Strong verbal and written communication skills to engage effectively with a range of people to create and maintain effective working relationships.
• Ability to organise, prioritise and plan own workload to meet deadlines and targets.
• Problem solving skills with the ability to anticipate problems and resolve issues independently.
• Excellent IT skills in Microsoft Word, Powerpoint, Excel, use of Internet and other web-based applications, for the integral use of word processing, analysis and research of data.
• Excellent literacy and numeracy skills in order to assist with purchasing and budget monitoring
*Please note that this role is predominantly home-based, but the postholder might be asked to complete initial training in Bognor and attend occasional meetings.

Job Category : Admin & Clerical
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 30.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.62
Please note this role will be a combination of home and office based working in South Gloucestershire.
Note taker – covering Business Support child protection

• Covering child protection conferences (curretntly still home working and virtual but subject to change)
• Take and type up accurate minutes. Desirable short hand
• Good telephone manner.
• Covering various admin support

Job Category : Admin / Clerical
Location : Hackney Town Hall, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £18.48
DBS Required
The postholder will manage a caseload of people in structured treatment for drug and/ or alcohol; providing tangible interventions to enable them to secure sustainable paid employment in line with their preferences. Utilising the Individual Placement and Support (IPS) approach; providing person centred advice and guidance to clients, whilst building positive relationships with local employers and maintaining links with the clinical team, to enable clients to move into suitable employment.
The post holder will work as part of a community drug and alcohol treatment service, maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. Additionally, the postholder will be expected to work with the wider Employment, Skills and Adult Learning Team to maximise opportunities for the client group, whilst fostering a collaborative approach to employment support.
EXPERIENCE AND KNOWLEDGE

Knowledge of Individual Placement and Support Model
Experience working in employment services supporting people to obtain or keep work

Proven experience of meeting/ exceeding outcomes and targets
Detailed knowledge and understanding of the barriers faced by people accessing services for the treatment of substance use and alcohol and/ or other vulnerable people in accessing employment
Demonstrated, extensive experience of providing employability support or training, with a track record in high retention/completion rates and achieving tangible outcomes.
Knowledge of the local employment market and employer needs
Experience of working within a performance driven environment and reporting on delivery
Experience of developing positive relationships with employers/ partner organisations to secure employment for marginalised groups.

Significant experience of delivering information to people with diverse communication needs
Working knowledge of a broad range of occupations/ jobs and appropriate labour market knowledge

SKILLS

Excellent verbal, written and presentational skills with the proven ability to present complex information in a simple manner.

Ability to work closely with and establish positive relationships with employers, clients, colleagues, partner organisations and clinicians
Effective interpersonal skills appropriate to a wide range of situations and a proven ability to anticipate problems and provide creative and effective solutions to resolve them.
Excellent motivational, communication and listening skills
Outstanding interpersonal skills and ability to build rapport with a range of people
Ability to model recovery focused practice including co-production
Team orientated; able to work collaboratively within a multi-disciplinary team

Willingness to work outside normal working days for public and Council meetings and to achieve deadlines.

Job Category : Sec / Admin
Location : Edge Hill CFC, Liverpool, L7 1PH, Liverpool City Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.45
MAIN AREAS OF RESPONSIBILITY:

1. To provide regular budgetary statistical and other information to Managers & assist teams and managers in the provision of financial protocols for services
2. To assist with cash handling, bank accounts and related financial systems
3. To input on all appropriate financial payments systems including and take responsibility for processing pay runs & reports
4. To liaise with Exchequer Management, team leaders and social workers as required to ensure all protocols, audit requirements, standing orders and systems are adhered to
5. To arrange, attend and minute/record Panels as required across Children and Young People’s Services
6. To collate and distribute item reports within agreed timescales and assist with the Quality Assurance of items reports as appropriate
7. Co-ordination of committee reports and provide appropriate guidance to senior managers
8. To ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines
9. To offer guidance to the panel chair and members on procedural issues and timescales and progress actions/panel decisions as required
10. To ensure recommendations are recorded on appropriate ICT systems within agreed timescales
11. To work within a Performance Management Framework and to aspire towards the objective and targets set out in individual performance plans
12. To prioritise and manage work in line with guidance from line manager and complete work to the necessary standards and timescales agreed
13. Engage in and contribute to professional development as and when appropriate
14. Maintain confidentiality of information at all times in accordance with the information governance requirements including the principles of Freedom of Information Act and Data Protection Act
15. To provide such other assistance as deemed necessary to ensure that the administrative function is carried out
16. To provide support to social care staff around Children’s systems, such as Liquid Logic and Controcc
17. Engage in and contribute to personal development activities and training
18. To carry out any other tasks reasonably required of the post holder

To ensure compliance with the Council’s policies on diversity, equal opportunities and health and safety

Job Category : Admin / Clerical
Location : Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £15.74
The name of the position is called ‘Benefits & Housing Needs Assistant’ and the role sits within the Complaints Team. The Complaints Team is a very busy business area within the Benefits & Housing Needs Service that deals with complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of Information requests.

The successful candidate will be a lone worker, based from home and will be responsible for triaging new / existing complaints. Primarily determining whether the query has been correctly signposted to our service. If the query has been misdirected to us, then the post holder will redirect the query to the correct business area.

For all cases that require action from the Benefits & Housing Needs Service, the successful candidate will then assign the query to a member of staff, so they can commence the process of investigation and draft response. On approval of the draft response, the post holder will ensure that all approved responses are correctly formatted to our Corporate standards and sent (by post / email) to the correspondent in a timely manner.

Throughout this process, the post holder will be responsible for ensuring the service maintains an accurate audit trail of all queries handled by this service. The post holder will be expected to work closely with all case handlers across the service providing advice and technical support on the use of our business system where necessary.

The successful candidate;

a) Must be able to empathise with customers to understand the concerns conveyed in their formal queries to us. (mandatory requirement)
b) In-depth understanding of how large organisations are set up and how to dynamically cross team work across a variety of business areas to achieve core objectives. (mandatory requirement)
c) Must be an adept communicator, well organised time keeper, positive self-starter, with the ability to prioritise their day-to-day work, that works well on their own and/or as part of a team. (mandatory requirement)
d) Must be ICT literate with the ability to use computer devices proficiently, whilst using a range of digital applications to communicate with staff colleagues effectively. (mandatory requirement)
e) An adept understanding of spreadsheets and report building functions within Excel / Google sheets platforms. (desirable requirement)
f) Must have experience of handling personal data and should understand the high importance of data protection and how to keep personal customer data safe and secure at all times. (mandatory requirement)

Training will be provided to the right candidate. Work equipment will be provided. The post holder may be required to carry out tasks commensurate with the SC6 grade of the post.

The Complaints Team is a high profile business area that liaises at all levels with staff, providing key learning insights through advanced data analytics. The Team prides itself on being one of the key drivers that helps business areas grow and improve across the division.

Job Category : Admin / Clerical
Location : Queensbridge Trust, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £21.65
As the CHSCP Strategic Data Analyst you will lead on the provision of high-quality intelligence providing advice, analysis and interpretation to the City and Hackney Safeguarding Children’s Partnership. Using expert knowledge, the post holder will develop contemporary threat assessments to strengthen decision making, improve scrutiny and enhance tactical decision making of safeguarding partners and relevant agencies of the CHSCP. The post holder will make a real and demonstrable difference to safeguarding activities across the City of London and Hackney.

Qualification

A degree level qualification or equivalent ability as evidenced by experience of working at a high level of qualitative and quantitative analysis, conceptual and practical thinking.

Experience

Significant experience of providing specialist / complex data analysis and reporting with a successful record of using analysis in a complex organisational setting to drive improvement.

Experience in successfully overseeing and managing a variety of research projects and achieving targets.

Extensive experience of utilising multiple sources of information to provide specialist data analysis, interpretation and presentation, utilising spreadsheets, maps and analytical tools.

Experience of managing complex relationships and achieving results.

Experience of working collaboratively to effect change with senior managers or commissioners

Experience and proven ability of writing succinct reports and presenting complex data and information in a wide range of formats.

Experience of direct involvement in the preparation and / or presentation of documents and reports and the ability to prepare summary performance information and analysis to inform decision making, practice and policy.

Experience of partnership work including private, statutory, voluntary and community sector; recognising and taking account of organisational differences in structure and working practices.

Knowledge

A good understanding of the safeguarding agenda for children and young people, including local, regional and national context. Understands the role of City and Hackney Safeguarding Children Partnership.

Expert knowledge of data management and techniques; demonstrated knowledge in understanding and using advanced ICT software which enables the user to manage complex datasets, visualise multiple large datasets and overlay data sources.

Knowledge of data security and confidentiality issues.

Working knowledge of database design, structure, administration and associated tasks and responsibilities.

Skills and Abilities

Excellent analytical skills. Ability to gather information from wide ranging sources and analyse thoroughly to make recommendations that inform decision making.

A passion for using intelligence tools to provide meaningful data analysis; ability to construct and effectively communicate data stories using data visualisation techniques and narrative storytelling.

Ability to think analytically, to create and use concepts to explain and interpret situations, link pieces of information, create and communicate a rich pool of ideas to positively impact on practice.

Highly developed interpersonal and communication skills, enabling communication orally and in writing with people at all levels, including the ability to adapt communication methods to suit the audience.

Ability to work accurately in a pressurised environment, adapt rapidly, manage competing priorities and deliver on service provision, and projects within changing circumstances and priorities.

Demonstrated consultative, interpersonal, communication and negotiation skills including the ability to deal with complex issues in a sensitive and appropriate manner.

An ability to manage competing demands, make decisions, work methodically, think systematically, achieve targets and co-ordinate own workloads to meet agreed timescales.

An understanding of relationship management and the capacity to establish and maintain effective communication and working relationships. The ability to use initiative and approach individuals and agencies in order to obtain additional information.

A commitment to safeguarding children and contributing to partnership activities to meet statutory and professional responsibilities with regard to safeguarding children.

Job Title : Level 4 Administrator
Job Category : Admin & Clerical
Location : Priory House, Central Bedfordshire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.00
Your Team :
The Services deliver a wide range of high cost, high profile, statutory services to residents. These include Highways Maintenance and Management, Waste Collection, Street Cleansing, HWRCs, Waste Disposal, Grounds Maintenance, Pest & Dog Control and two closed landfill sites. The service also includes delivery the Council’s Sustainability Plan.

Your Customers :
Council Staff
• Members of the public
• Elected Members
• Town & Parish Councils
• Environmental Services Contractors
• MPs, Government officials, senior civil servants, senior personnel from local councils and partner organisations
Your Role :
Provide support to the Assistant Director and the Highways and Environment Management Team including diary management, organising meetings and overseeing emails.
• Log, acknowledge, respond and monitor correspondence and enquiries for example from MP’s, Councilors, customers, FOI’s and complaints.
• Coordinate and respond to internal inquiries for information about the service area.
Health & Safety :
• Visual display – regular use.
• Working alone.
• Risk of verbal abuse.
Work Pattern :
Standard Monday to Friday with flexibility subject to business needs.
Work related travel :
Limited.