Job Board

Job Category : Administrative / Clerical
Location : Swale House, Swale and Maidstone Borough Council
Hours Per Week : 18.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £15.23

Job Summary: To mange a wide variety of projects and activities within the multi-agency Community Safety Unit as required within the Community Safety Plan. To coordinate the Community Safety Partnership including meeting management, action delivery and performance management.

Education,
Training and Knowledge
Good level of general education – to GCSE Standard (or equivalent)

NVQ 2 in project management or equivalent

Ability to use initiative, seek opportunities and develop solutions to service delivery

Knowledge of equality and diversity issues

Excellent project management skills and at least one years experience

Knowledge of funding regimes that influence economy and community services in Swale and how these resources can be maximised

Good IT skills particularly word and excel

Project budget management skills and experience

Ability to work as part of a team

Good communication skills both written and verbal with a diverse range of people

Good organisational skills and relationship building skills

Ability to work under pressure and effective time management skills

Ability to travel and to be available out of normal office hours

Knowledge of Economy and Community Services and experience of working in a local authority setting

Experience
Experience of coordinating and engaging with multi agency partners, communities and residents to deliver projects

Experience of working in multi agency and partnership environment to achieve results and experience of dealing with external agencies

Minute taking experience

Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Salary: £14.14
Start Time : 09:00
End Time : 17:00
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

Job Category : Admin & Clerical
Location : Acis House, Acis Group Ltd, Gainsborough , DN21 1GG
Hours Per Week : 40.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £11.00

Your role is all about being the voice of Acis – you’ll often be the first and main contact for our customers and we want to provide amazing service. Bringing your personality and individual flair, you’ll be passionate about making your customers day.
You will be asked to work on a ROTA basis, all Rotas will be done every 4 weeks, candidates will have to be flexible,
shift days will be 5 days out of 7, some weekends will be required and shift times will vary from the below,
08:00-17:00
11:00-19:00
13:00-21:00 (only 1 day a week)
the candidate will need to be Gainsborough based as the role will be remote working sometimes and may be required to work in the office other times.
Basic DBS check
This role will be on-going, please read the order documents on the left for the full Job description.
Any questions please email Charlotte Bird at acisgroup@matrix-scm.com
Looking for immediate start

Job Category : Admin & Clerical
Location : Council Offices, Nottingham, Broxtowe Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £10.00
To provide telephone cover for the Council’s Services.

Main Duties and Responsibilities:

1. To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information.
2. To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
3. To respond to telephone, electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency.
4. To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made.
5. When applicable, to assist and direct Members of the Council and their guests, contractors, company representatives, members of the public and other visitors to the Town Hall.
6. To keep up to date with the Council’s activities and to be fully conversant with all information available to the public.
7. To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organisation encouraging constructive and effective relationships.
8. To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed.
9. To support the Customer First Contact Centre in achieving a cycle of continuous improvement through the mentorship and coaching of new and existing Customer Service Advisors when required.
10. To support the Customer Services Team Leaders in the day-to-day operational management of the Customer First Contact Centre when required.
    Categories of services are subject to on-going review, which may result in amendments being made to the above.

Job Category : Admin & Clerical
Location : Council Offices, Nottingham, Broxtowe Borough Council
Hours Per Week : 20.00
Start Date : Immediate Start
Start Time : 14:00
End Time : 18:00
Salary: £9.70
To assist in providing an effective support services function to the members and all directorates of the Council, including responsibility for locking up the building and setting the alarms.

Main Duties and Responsibilities:

1. Assist in the provision of security surveillance for the Town Hall, Council offices and 14 Devonshire Avenue, car parks and surrounding areas. Close the main doors, and setting of intruder alarms, in conjunction with the Cleaning Supervisor.

.2 Assist in ensuring that the reception areas are maintained in an attractive, tidy and safe manner. Assist visitors and members of the public in their enquiries.

3. Assist with the testing of alarms and emergency lighting in the Council offices, Town Hall, Cavendish Lodge and 14 Devonshire Avenue and report any necessary repairs to the Public Buildings Senior Maintenance Officer.
4. Ensure that the physical environment of premises is maintained at a consistently comfortable temperature and atmosphere.
5. Assist in the arrangements for use of rooms in the Town Hall and Council offices for all purposes as designated in the weekly room bookings.
6. Attend during Council and committee meetings and other authorised events as instructed and provide any service required.
7. Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council, South East London
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £12.41

An administrative assistant to support with general administrative tasks and creating electronic court bundles.

SKILLS & ABILITIES
Competent typist with good word processing skills
Good IT skills with the ability to learn and adapt to new Applications and Software. . Able to manage a variety of office equipment e.g. MFD, and document binding machinery
Ability to work flexibly
Ability to work both in a team and on own initiative
Ability to handle a variety of tasks in a timely, organised and accurate manner
Can cope with heavy and varied workload and has an enthusiastic and positive attitude when under pressure
Ability to work well with professional staff and build effective relationships with people at all levels
Good communication skills
Ability to display tact, diplomacy and patience when required
Commitment to personal development
Willingness to learn new skills and adapt to change
Ability to deal with sensitive information in a confidential manner

KNOWLEDGE
Knowledge of the team’s specialisms in order to deal with basic enquiries and/or ensure that an appropriate member of the team deals with the enquiry.
Excellent knowledge of MS Office and other office management software
Knowledge of Local Government would be desirable.
EXPERIENCE
Experience of general clerical and administrative duties within an office environment

QUALIFICATIONS
O’Level/GCSE level numeracy and literacy required

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council, South East London
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19ph

Sat within the SEN service the key focus of this role is to work with stakeholders from Education, Adult Social Care, Childrens social care, health, families and people with SEND to improve outcomes for people with SEND. A key feature of the role will be to keep action plans on track and up to date and work very closely with the SEND Reforms and Autism Programme Manager. The role will suit somebody that has knowledge of working within SEND/Autism and experience of working in an environment where you need to be proactive in driving change
This is not a senior or managerial position; this is a support role payable at £19ph. This is an immediate start with ongoing requirement

KNOWLEDGE
Understanding of the challenges facing all people with SEND especially adults with Autism
Knowledge of legal policies and procedures affecting people with SEND especially Autism (particularly relating to Adults)
Knowledge of current issues facing people with SEND especially Autism (in particular adults)
Good knowledge of the Bromley Local Area
Knowledge of all Microsoft Office programmes.
An understanding and commitment to the Council’s policies on Equal Opportunities
Knowledge of project management systems

EXPERIENCE

Experience of working or living with people with SEND
Experience in delivering training and public speaking
Track record of successful project management delivery
Experience of building good relationships and contacts with a wide range of stakeholders across services
Experience of Project Management/leading on projects
Experience of drafting reporting documentation.
Experience of project evaluation.

QUALIFICATIONS

Good written and spoken English
GCSE level

SPECIAL REQUIREMENTS
As part of their normal duties, this post-holder must be able to travel across the local area as required

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £12.41

Central Placements team are looking for a contracts and finance business support officer. Post due to start in early July to enable some time of handover working with current post holder. Role involves the administration of spot contracts, undertaking credit checks, due diligence checks with Companies House; updating spreadsheets, databases and client management systems. Payment of contract invoicing and setting up new supplier details. Some grants administration may be required. Candidates must have high level IT skills, especially with Excel, be literate, numerate and preferably have experience in this kind of work or worked within public sector before.

SKILLS & ABILITIES

1. Ability to set up and maintain computerised information systems effectively, including spreadsheets and database systems.
2. To be numerate.
3. Ability to organise and prioritise workload effectively and methodically.
4. Ability to communicate effectively, both orally and in writing.
5. Ability to use initiative and be self-motivated.
6. Ability to undertake research, problem solve and to make recommendations for action within the remit of the post.
7. Flexibility within office environment.
8. Ability to work both individually and as part of the team.
9. A customer-focused approach to the work.

KNOWLEDGE

1. An understanding of the work of the Commissioning functions and the wider context of the social care, health and education services for which the department commissions services.
2. An ability to work in a non judgemental way in an environment where sensitive and difficult information will play a part in the daily experience of the post.

EXPERIENCE

1. Experience of working in local authority environment
2. Experience of working in a stressful and pressurised environment
3. Experience of general office workload, demands and tasks

QUALIFICATIONS

1. To be literate and numerate, with a general level of education is essential.

Job Category : Admin / Clerical
Location : Hackney Service Centre, Hackney Council, East London
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.74

The role is to provide close administrative support to the Integrated Discharge Service (IDS), ensuring all patients have a timely and safe discharge plan and to manage any issues relating to the smooth performance of the admin function. The role will involve routine working on site at the Homerton University Hospital and occasional working from home.

Knowledge and experience of Adult Social Care

1. Experience working in adult social care or a hospital setting
2. Knowledge of the function of hospital discharge services and the role played in the effective management of in-patient services.
   Delivery ​ and decision making​
3. Experience of managing initiatives and supporting projects within time and to agreed outcomes.
4. Experience of assessing routine problems and providing effective solutions
   Working Together
5. Able to work with a wide range of stakeholders at all levels across different organisations.
6. Experience of taking work from a variety of professionals, keeping them and others updated on progress and keeping patients and their families informed of progress.

Job Category : Admin & Clerical.
Salary : £12.02 Essex County Council.
Location : County Hall – E1 zone 1, Essex County Council, Chelmsford.
Hours Per Week : 37.00.
Start Date : Immediate Start.
Start Time : 09:00.
End Time : 17:00.

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Job Purpose

Purchase to Pay (P2P) and Income aims to provide a comprehensive financial transactional and support service, maximising new and innovative technology to provide excellent customer service using a multi skilled workforce.

Working for a local government on a large-scale strategic Oracle Fusion EBS implementation, you’ll be working as a valued member to develop and deploy the Procure to Pay solution. There will be various tasks related to the implementation, but there will be a focus on data migration, cleansing and testing.

There will be learning and challenges whilst working flexibly assisting with our Oracle Fusion implementation. This is a great opportunity for someone with moderate Oracle experience to get real professional development.

Service/Functional Accountabilities

Provides financial support in relation to the payments and collection of income, to both internal and external customers, contributing towards delivery of the business plan for financial transactions, in support of the wider organisational vision.

Provides technical support to team members and customers answering more complex queries in a professional manner in accordance with financial procedures. Acts as the subject matter expert for P2P, Assessment and/or Income processes.

Contribute to the identification and clarification of customer needs, to deliver process and technology changes, which drive efficiency and value for money.

Contribute to improving financial awareness and capability across the organisation, to promote the culture of empowering budget holders in line with financial regulations.

Carries out data analysis to produce reports for P2P & Income and external customers, to support the management of organisational performance, maximise income and ensure compliance to Financial Regulations and audit requirements.

Contributes to service improvement projects/programmes to achieve best practice and organisational efficiency by recommending process improvements and redesign.

Contributes to maintaining currency on legislation changes and translating these into local policy and procedure, to identify and review potential changes in technology.

Working collaboratively and flexibly across teams within P2P & Income to deliver a high level of service to all functions.

Contribute to identifying risks and supporting the resolution, to minimise financial impact and loss to the organisation.

Skills, Knowledge and Experience

The ideal candidate will have an eye for detail, good communication skills, accuracy, and the ability to work with a team remotely. You will have support and training, but at the same time, you’ll need an understanding of Oracle systems and have experience in business processes, functional requirements analysis and following test script documentation. We are looking for someone ideally with a minimum of 12 months P2P, oracle Purchasing and AP experience.

If you are organized and resilient, this contracted position may be for you. This is a temporary role and is likely to be remote for the duration of the work.

Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council, South East London.
Salary: £12.41 per hour
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00

MAIN PURPOSE:
To provide administrative to the Central Placement Team, in particular regard to Contract administration for placements and commissioning activity, including the issue of contracts and the processing of contract invoices and payments.

To maintain the database and client information systems with accurate and up to date information on contracts, provider organisational and payment details, including annual and interim fee uplifts.

To provide administrative and business support to the Placements team, ensuring that all placements made outside the borough of Bromley are duly notified to host authorities and that service teams are notified of the placement of children from other Authorities in Bromley to ensure that clients are safeguarded and support services are available to them.

KNOWLEDGE

1. Good understanding of the role of Education, Care & Health Services
2. Good understanding of the Council’s Contract Procedure rules
3. Good understanding of the Council’s financial regulations and procedures

EXPERIENCE

1. Experience of accurately maintaining computer and hard copy filing systems
2. Experience of working to and meeting deadlines
3. Experience of managing databases
Experience of working in a procurement or contracting environment

QUALIFICATIONS

Educated to at least A Level standard

Job Category : Admin / Clerical.
Location : Hackney Service Centre, Hackney Council.
Hours Per Week : 36.00.
Start Date : Immediate Start.
Start Time : 09:00.
End Time : 17:00.
Salary: £24.79.

We are looking for an experienced manager to join the Short Breaks team to lead on the development, implementation and maintenance of robust contract management and monitoring of Hackney’s short breaks for disabled children and young people. The post will support the Service Manager for Disabled Children’s Service (DCS) and other managers in the development of the accessibility of short breaks in mainstream/universal settings for disabled children and young people, and associated workforce development issues. The role will be working in partnership with NHS City & Hackney and Hackney Education to ensure that the overall delivery of short breaks for disabled children and young people in Hackney is as holistic, seamless and equitable as possible across the Children & Young People’s Partnership.
EDUCATION, TRAINING AND QUALIFICATIONS
● Very high standards of literacy and numeracy.

EXPERIENCE
● Significant past experience of working in or with services for disabled children.
[Desirable]
● Experience of commissioning services for children and young people and/or social
care services. [Desirable]
● Experience of managing a substantial budget. [Desirable]
● Experience of line management of front-line staff. [Desirable]
● Experience of working within a contract management/monitoring capacity. ●
Experience of work in the field of service user involvement. [Desirable] ●
Significant project management experience relevant to this post. ● Experience of
working within an education/social care/healthcare organisation.
● Experience of inter-agency working within an education/social care/healthcare
setting.
● Experience of working with local third sector organisations. [Desirable]
● Experience of working with people from a range of backgrounds and at different
levels of seniority.
● Experience of producing in-depth reports and papers for a senior children’s
services and/or social care audience.
● Experience of being able to collate, analyse and present information in a number
of formats and for different audiences.

KNOWLEDGE
● A detailed knowledge of the policy agenda for disabled children, young people and
their families, and the current issues facing statutory partners in this sector.

Job Category : Admin / Clerical
Location : London Borough of Newham, East London
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £10.85
minute taker for child protection conferences. must have relevant experience.

Job Category : Admin / Clerical.
Location : London Borough of Newham.
Hours Per Week : 36.00.
Start Date : Immediate Start.
Start Time : 06:00.
End Time : 14:00.
Salary: £13.39 per hour.

Business Support Officer based in a busy Council depot.
Split shift rota 6am to 2pm and 2pm to 8pm
£13.39 per hour
Overall Purpose of Job

1. To support the Council’s vison and resilience agenda by providing a consistently high quality, cost effective and timely business support service.
2. To ensure that the administrative functions are carried out to a high level of accuracy and to corporate standards.
3. To ensure that continuous cover and support is provided to managers and staff based across council offices.

EXPERIENCE:

⦁ Previous experience of secretarial, clerical and administrative work.

⦁ A proven record of communicating in person, by telephone and in writing in a calm, courteous and confident professional manner.

⦁ A proven record of providing administrative support within a team.

Track record of working in an office environment

SKILLS AND ABILITIES:

⦁ Able to work accurately and methodically.

⦁ Understanding of confidentiality issues and how this is observed and maintained.

⦁ Able to work on own initiative to manage and prioritise own workloads.

⦁ Ability to deal with telephone enquiries in a tactful, courteous and efficient manner.

⦁ Ability to work flexibly as part of a team.

⦁ Ability to prioritise own work and work of others to meet deadlines.

⦁ Ability to work on own initiative, identifying and implementing solutions to problems.

⦁ Ability to deal diplomatically with difficult situations and individuals.

⦁ Ability to contribute to corporate/service projects and initiatives.

Job Category : Admin / Clerical.
Location : London Borough of Newham.
Hours Per Week : 36.00.
Start Date : Immediate Start.
Start Time : 09:00.
End Time : 17:00.
Paying £13.39 per hour.

Candidates will need a DBS check carried out
Overall Purpose of Job

1. To support the Council’s vison and resilience agenda by providing a consistently high quality, cost effective and timely business support service.
2. To ensure that the administrative functions are carried out to a high level of accuracy and to corporate standards.
3. To ensure that continuous cover and support is provided to managers and staff based across council offices.

Job Context

The post holder reports to Business Support Team Leader.

1. The post holder has no line management responsibility.
2. The post holder maybe be required to work evenings, occasional weekends and public holidays in order to meet service requirements.
3. The post holder has no budget responsibility.
4. The post holder will be expected to work across the Newham Business Support Service.
5. The post holder will work flexibly and work as an effective team member.

The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure

EXPERIENCE:

⦁ Previous experience of secretarial, clerical and administrative work.

⦁ A proven record of communicating in person, by telephone and in writing in a calm, courteous and confident professional manner.

⦁ A proven record of providing administrative support within a team.

⦁ Track record of working in an office environment.
⦁
SKILLS AND ABILITIES:

⦁ Able to work accurately and methodically.

⦁ Understanding of confidentiality issues and how this is observed and maintained.

⦁ Able to work on own initiative to manage and prioritise own workloads.

⦁ Ability to deal with telephone enquiries in a tactful, courteous and efficient manner.

⦁ Ability to work flexibly as part of a team.

⦁ Ability to prioritise own work and work of others to meet deadlines.

⦁ Ability to work on own initiative, identifying and implementing solutions to problems.

⦁ Ability to deal diplomatically with difficult situations and individuals.

⦁ Ability to contribute to corporate/service projects and initiatives.

OTHER SPECIAL REQUIREMENTS:
Willingness and ability to work occasional evenings and weekends to maintain service delivery.

Job Category : Admin / Clerical.
Location : Stoke Newington Town Hall, Hackney Council.
Salary : £23.23.
Hours Per Week : 36.00.
Start Date : Immediate Start.
Start Time : 09:00.
End Time : 17:00.

RESPONSIBLE TO:
Test Operations Lead – City & Hackney and Emergency Logistics Manager.
RESPONSIBLE FOR:
1st line: LFD Test Site Managers (x 5)
2nd line: LFD Test Site Operators
(approx 40 staff)

CONTEXT

The Civil Protection (CP) Service is responsible for the strategic and operational management of the Council’s Public Space Surveillance (PSS), Emergency Planning & Response (EP&R), Emergency Logistics provision and various engineering functions such as Optical Fibre cabling networks and UHF radio voice systems. The Service is placed within the Public Realm Directorate and forms part of the Community Safety, Enforcement & Business Regulation Service.

The CP Service is an important component of the Council’s work countering crime, disorder, terrorism and anything that disrupts the normal fabric of Hackney’s life and well being. It provides the Borough with a:-
Centralised PSS capability, with experience, expertise, and knowledge of systems, as well as operational, management and legislation oversight for other council PSS systems. The PSS team operates on a 24/7 basis all year.
EP&R Team which operates an on-call system to provide an immediate response to any Incidents / Emergencies that require a council response under the Civil Contingencies Act 2004.
Emergency Logistics – the Covid-19 pandemic has brought about new logistical and operational challenges within the borough which are managed by the service . These challenges include:-
The new demand for a consistent and reliable supply and distribution network to provide Personal Protective Equipment (PPE) to council workers, contractors, care settings, charities and other organisations who need it, in order to carry out their duties safely, as well as reducing the risk to the public that they work with.
A new demand for the ordering, receipt, storage and distribution of COVID-19 test kits: home-test PCR/lateral flow/Community Collect (Home-Test LFD); supporting care homes, care settings, individual carers, community test stations, educational settings and other users throughout the City of London and Borough of Hackney.
Operational oversight of Asymptomatic (Rapid) Test Sites – Working closely with Public Health to ensure smooth operation of ATSs within both Hackney and City of London and managing the external staffing providers to ensure they meet the KPIs set out in the service specification.
The requirement to have in place surge testing equipment and tests which can be deployed within 24 hours to target specific postcode areas within the borough with unique Home-Test PCR kits – capable of identifying specific Variants Of Concern (VOCs).
A new demand for hardware such as fencing, containers, furniture, electronic equipment, waste bins, vomit bowls, tongue depressors, test tube racks, and all the other paraphernalia necessary for COVID-19 response and to service testing sites throughout Hackney.
A Sub Regional Hub to order, receive, package and dispatch the PPE necessary for 7 London Boroughs.Engineering management for specialist fleet vehicles, civil engineering, CCTV & radio maintenance, optical fibre networks
Equipment stores facility for CP Service staff and other services equipment needs, from bullet proof vests to waterproofs and boots.

1. PURPOSE OF THE JOB:

The post holder will be responsible for the operational oversight of approximately 4 Asymptomatic Testing Sites (ATS), a Mobile Testing Site & Surge Testing activities in the event of targeted testing becoming operational within London Borough of Hackney or the City of London Corporation. This work will be clinically led by the City & Hackney Public Health team who will provide complete clinical oversight and control. The Deputy Test Operations Lead will hold ATS staffing providers to account for the clinical and other operational standards set out in the service specification/KPIs.

Each Test Site has a manager and test operatives provided by an external company (the provider) which works to a Standard Operating Procedure (SOP) provided by the City & Hackney Public Health team / Department of Health and Social Care (DHSC).

The post holder will:-
Inspect the sites for compliance with the SOP.
Inspect compliance with staffing levels.
Measure the test rates and customer satisfaction levels.
Liaise with Site Managers and Staffing Provider Manager and ensure their needs from the Council are met, and ensure they (and test site operatives) uphold council standards at all times.
Assist the City & Hackney Public Health Practitioner in delivering training and clinical governance to test centre staff and site managers
Maintain control of all council-owned assets held at testing sites
Provide advice to Provider Site Managers on all operational matters
Report testing operation status to the Test Operations Lead, Emergency Logistics Manager and various weekly meetings with Public Health / Hackney Learning Team / Adult Social Care / Communications Team / Dept.Health & Social Care (DHSC) / other departments as relevant.
Identify potential risks and/or issues to the Principal Public Health Specialist.
Identify National and International best practice to inform strategies.
Liaise with the Emergency Stores Manager to ensure all test sites maintain sufficient stock of consumables (tests and PPE).
Oversee the site management of Community Collect (home-test LFDs at ATSs) ensuring the processes are managed smoothly and tests remain available / collections are logged.
Identify ways to improve and extend the services.
Provide support to the Test Operations Lead – City & Hackney.
Deputise for the Test Operations Lead – City & Hackney when absent.

Key Stakeholders:

Test Operations Lead – City & Hackney (senior colleague)
Principal Public Health Specialist (clinical control)
Emergency Logistics Manager (operational line manager)
City & Hackney Public Health Practitioner (clinical oversight)
Emergency Stores Manager (provision of test site consumables)
Provider Operations Managers (overall management of test sites)
Provider Site Managers (Field Management of Test sites) /

Job Category : Admin / Clerical.
Salary: £24.79.
Hours Per Week : 36.00.
Start Date : Immediate start.
Start Time : 09:00.
End Time : 17:00.

DIRECTORATE: Public Realm
SECTION: Civil Protection Service
Within the City of London & London Borough of Hackney
RESPONSIBLE TO:

Emergency Logistics Manager.
RESPONSIBLE FOR:
1st line: Deputy Test Operations Lead and LFD Test Site Managers (x 5)
2nd line: LFD Test Site Operators
(approx 40 staff)

CONTEXT

The Civil Protection (CP) Service is responsible for the strategic and operational management of the Council’s Public Space Surveillance (PSS), Emergency Planning & Response (EP&R), Emergency Logistics provision and various engineering functions such as Optical Fibre cabling networks and UHF radio voice systems. The Service is placed within the Public Realm Directorate and forms part of the Community Safety, Enforcement & Business Regulation Service.

The CP Service is an important component of the Council’s work countering crime, disorder, terrorism and anything that disrupts the normal fabric of Hackney’s life and well being. It provides the Borough with –
Emergency Logistics – the Covid-19 pandemic has brought about new logistical and operational challenges within the borough which are managed by the service . These challenges include:-
The new demand for a consistent and reliable supply and distribution network to provide Personal Protective Equipment (PPE) to council workers, contractors, care settings, charities and other organisations who need it, in order to carry out their duties safely, as well as reducing the risk to the public that they work with.
A new demand for the ordering, receipt, storage and distribution of COVID-19 test kits: home-test PCR/lateral flow/Community Collect (Home-Test LFD); supporting care homes, care settings, individual carers, community test stations, educational settings and other users throughout the City of London and Borough of Hackney.
Operational oversight of Asymptomatic (Rapid) Test Sites – Working closely with Public Health to ensure smooth operation of ATSs within both Hackney and City of London and managing the external staffing providers to ensure they meet the KPIs set out in the service specification.
The requirement to have in place surge testing equipment and tests which can be deployed within 24 hours to target specific postcode areas within the borough with unique Home-Test PCR kits – capable of identifying specific Variants Of Concern (VOCs).
A new demand for hardware such as fencing, containers, furniture, electronic equipment, waste bins, vomit bowls, tongue depressors, test tube racks, and all the other paraphernalia necessary for COVID-19 response and to service testing sites throughout Hackney.
A Sub Regional Hub to order, receive, package and dispatch the PPE necessary for 7 London Boroughs.Engineering management for specialist fleet vehicles, civil engineering, CCTV & radio maintenance, optical fibre networks
Equipment stores facility for CP Service staff and other services equipment needs, from bullet proof vests to waterproofs and boots.

1. PURPOSE OF THE JOB:

The post holder will be responsible for the operational oversight of approximately 4 Asymptomatic Testing Sites (ATS), a Mobile Testing Site & Surge Testing activities in the event of targeted testing becoming operational within London Borough of Hackney or the City of London Corporation. This work will be clinically led by the City & Hackney Public Health team who will provide clinical oversight in collaboration with ELFT colleagues and control. The Test Operations Lead will hold ATS staffing providers to account for the clinical and other operational standards set out in the service specification/KPIs.

Each Test Site has a manager and test operatives provided by an external company (the provider) which works to a Standard Operating Procedure (SoP) provided by the City & Hackney Public Health team / Department of Health and Social Care (DHSC).

The post holder will:-
Inspect the sites for compliance with the SoP.
Inspect compliance with staffing levels.
Measure the test rates and customer satisfaction levels.
Liaise with Site Managers and Staffing Provider Manager and ensure their needs from the Council are met, and ensure they (and test site operatives) uphold council standards at all times.
Assist the City & Hackney Public Health Practitioner in delivering training and clinical governance to test centre staff and site managers
Maintain control of all council owned assets held at testing sites
Provide advice to Provider Site Managers on all operational matters
Report testing operation status to the Emergency Logistics Manager and various weekly meetings with Public Health / Hackney Learning Team / Adult Social Care / Communications Team / Dept.Health & Social Care (DHSC) / other departments as relevant.
Identify potential risks and/or issues to the Principal Public Health Specialist.
Identify National and International best practice to inform strategies.
Liaise with the Emergency Stores Manager to ensure all test sites maintain sufficient stock of consumables (tests and PPE).
Oversee the site management of Community Collect (home-test LFDs at ATSs) ensuring the processes are managed smoothly and tests remain available / collections are logged.
Identify ways to improve and extend the services.
Deputise for the Emergency Logistics Manager when absent.
Provide guidance and support to the Deputy Test Operations Lead.

Key Stakeholders:

Principal Public Health Specialist (Public Health and clinical control)
Emergency Logistics Manager (operational line manager)
City & Hackney Public Health Practitioner (Public Health and clinical oversight)
Emergency Stores Manager (provision of test site consumables)
Provider Operations Managers (overall management of test sites)
Provider Site Managers (Field Management of Test sites) / Deputy Test Operations Lead

2. KEY ACCOUNTABILITIES

2.1. Manage and supervise the ATS Provider Team in order to deliver services to the borough in accordance with the current and future guidelines and best practice ensuring that the authority’s specific duties are professionally implemented and maintained.

2.2 Manage the overall test site operations on guidance from Public Health.

2.3 Development of the councils test operations strategy and associated documentation.

2.4 Create and maintain a register of council owned assets held at test site locations

2.5 Liaise with the Public Health team and report on all matters operational.

2.6 To manage and coordinate the ATS operations, whilst advising on best practice and potential improvements.

2.7 Manage the collation of test site data on a central document, accessible by public health.

2.8 Develop and maintain a Business Continuity Plan for the Councils ATS operational needs, and take appropriate measures to put in place contingencies or mitigations where necessary.

2.9 Ensure the Emergency Logistics Manager is provided with the right information to best support strategic decision making at the weekly LFD Test meeting, when required.

2.10 Manage the ATS Provider to ensure the council is ready to support the surge testing operational needs, if required.

2.11 To ensure PPE and test provisions in test sites stocks do not fall below a 1-week supply (aiming to maintain a 2-week stock).

2.12 Ensure the ATS provider manages a constant turnover of stock, ensuring that older stock is used first, to prevent stock going out of date.

2.13 Manage the process of engaging with other ‘subject matter expert’