Clear Results

Contract, Full Time
Bognor Regis, West Sussex, West Sussex
Posted 10 months ago

Job Category: Administration
Location: Durban House, West Sussex County Council
Hours Per Week: 37.00
Start Date: Immediately Start
Start Time: 09:00
End Time: 17:30
Salary: £11.59

Pay – Grade 5
Location – Durban House Bognor
Working arrangements – Mostly working from home, with occasional travel around the county needed. Current arrangement is 1 day a month in Bognor. 37 hours per week, over 5 days with some flexibility around working hours to cover the core hours 9-5.

Job Description –
The key skill needed is the ability to produce succinct and professionally presented and worded minutes and actions in relation to adult safeguarding. They will also need to undertake general admin duties, setting up meetings, distribution of confidential documents, electronic filing i.e. uploading to Mosaic and customer records, able to put information into a spreadsheet, monitor email inbox and respond to incoming messages. Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives. You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include such tasks as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery. You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. You’ll need to be able to demonstrate personal resilience, integrity and professionalism when participating in sensitive, potentially disturbing or highly confidential meetings or processes.

 Key Skills:

  1. Good communication skills for answering telephone, email and face-to-face queries effectively, communicating with staff and customers.
  2. Clear and effective written communication skills to produce accurate meeting minutes, write non-standard correspondence and reports, present data and financial information, and to write and respond to emails appropriately.
  3. Good numeracy skills in order to work with figures and data to make sound and accurate financial calculations and data collection, working methodically.
  4. Good analytical and problem-solving skills to analyse specialist information and draw practical conclusions and appropriate actions with an understanding of relevant policies and procedures.
  5. Ability to identify the most efficient and effective ways of working, embrace change and adapt to changing situations and new ways of working positively and effectively, including the ability to learn new systems and processes.
  6. Excellent IT skills enabling effective daily use of office applications such as Microsoft Outlook, Teams, Word and Excel.

Job Description & Person Specification
 Qualifications and/or experience:
• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft Office including Word, Excel and Teams.
• Experience of working in an office environment.
• Some knowledge and technical skills in the use of major computerised systems (for example, SAP or Mosaic) – Desirable
 
Key responsibilities:
• Communicates with and develops good working relationships with relevant managers and colleagues in order to deliver an effective service.
• Delivers timely and efficient specialist administrative support to a team or across teams with an awareness of team requirements and priorities.
• Prioritises own day to day work, working with colleagues to deliver objectives and a customer focussed service.
• Produces accurate, factually and grammatically correct meeting notes and reports.
• Updates and maintains relevant computerised and manual records relating to the service appropriately and accurately.
• Follows procedures and processes in order to respond independently to day-to- day telephone, email and written queries including using initiative to resolve unexpected problems where necessary.
• Refers complex or technical queries, and those unrelated to the service appropriately, working under guidance on unusual or difficult problems.
• Appropriate and careful daily handling of confidential and sometimes sensitive or personal financial or other related information relating to the service.
• Responsibility for processing and / or raising Purchase Orders and invoicing.

Job Features

Job CategoryAdmin / Clerical

Job Category: AdministrationLocation: Durban House, West Sussex County CouncilHours Per Week: 37.00Start Date: Immediately StartStart Time: 09:00End Time: 17:30Salary: £11.59 Pay – Grade 5Locat…

Contract, Full Time
The Vale of Glamorgan, Wales, Wales
Posted 11 months ago

Job Category: Admin & Clerical
Location: Docks Office, Vale of Glamorgan Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 08:30
End Time: 17:00
Salary: £11.59

Administrator for Deprivation of Liberty Safeguards Team.

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category: Admin & ClericalLocation: Docks Office, Vale of Glamorgan CouncilHours Per Week: 37.00Start Date: Immediate StartStart Time: 08:30End Time: 17:00Salary: £11.59 Administrator for Dep…

Contract, Full Time
Liverpool, Merseyside, Merseyside, Liverpool, North West England
Posted 11 months ago

Job Category: Sec / Admin
Location: Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £11.82

Please be aware that Liverpool City Council’s overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to. If a candidate works under 37 hours in a week, then please do not submit the hours using overtime rates. Please submit these hours using the regular rate. If the workers’ pay rate is under the SCP22 cap (£14.82), then please submit their overtime hours using the standard Saturday Overtime & Sunday Overtime rate types (if they have worked over 37 hours). If the workers’ pay rate is over the SCP22 cap (£14.82), then please submit their overtime hours using the Saturday Overtime (Capped Rate SCP22) & Sunday Overtime (Capped Rate SCP22).

All hours up to 37 in any one week will be paid at plain time. All hours above 37 in any one week will be paid at time and a half (double time on Sunday). For part time staff, overtime worked on Saturday or Sunday will attract the appropriate weekend enhancement after the first 2 hours which will be paid at plain time.

Job Features

Job CategoryAdmin / Clerical

Job Category: Sec / AdminLocation: Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City CouncilHours Per Week: 35.00Start Date: Immediate StartStart Time: 09:00End Time: 17:00Salary…

Contract, Full Time
Hackney
Posted 11 months ago

Job Category : Admin / Clerical

Location : Hackney Service Centre, Hackney Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time :09:00

End Time :17:00

Salary: £15.64

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact. To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries. To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

We are also working towards our vision, which is to be a place for everyone; where residents and the workforce can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

Qualifications and Knowledge Requirements:

•          Experience of dealing with customer enquiries.

•          Experience of working in a customer service environment

•          Experience of team work within a busy office environment.

•          Knowledge of principles behind delivering an excellent customer service

Skills and Abilities:

•          Strong customer service skills

•          Excellent interpersonal skills

•          Strong verbal and written communication skills

•          IT skills (word and excel)

•          Ability to plan and organise own workload

•          Ability to work flexibly and under pressure when dealing with difficult customers

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin / Clerical Location : Hackney Service Centre, Hackney Council Hours Per Week : 35.00 Start Date : Immediate Start Start Time :09:00 End Time :17:00 Salary: £15.64 To provide…

Contract, Full Time
Newry & Mourne
Posted 11 months ago

Job Category : Admin & Clerical

Location : Newcastle Centre, Newry, Mourne and Down District Council

Start Date : Immediate Start

Start Time : 08:30

End Time : 21:45

Salary: £12.02

Average of 23  hours per week, over 2 week alternating rota – Newcastle Centre

Week 1            

Mon   17:00 – 21:45    (4.75 hrs)

Tue    16:30 – 21:45     (5.25 hrs)

Wed   14:30 – 21:45    (7.25 hrs)

Thu    14:30 – 21:45     (7.25 hrs)

Fri     16:30 – 21:45      (5.25 hrs)

Sat     Off         

Sun    Off         

Week 2            

Mon   Off         

Tue    08:30 – 16:45     (8.25 hrs)

Wed   Off         

Thur   Off         

Fri     08:30 – 16:30      (8 hrs)

Sat    Off          

Sun   Off          

*All shifts are inclusive of breaks (where applicable), which must be taken on-site

Duties and Responsibilities

1. Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.

2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.    

Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.

4. Process and record applications, system transactions and queries in accordance with approved operating procedures.

5. Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.

6. Provide advice and information to colleagues and customers on business support processes.

7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.

8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.

9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.

10. Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.

11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.

12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.

13. Assist in the delivery of departmental projects and events, as required.

14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems

including monitoring and review of systems and implementing improvements as directed.

15. Provide peer support with staff inductions, work placement students, training and development programmes in accordance with Council policy and procedures.

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category : Admin & Clerical Location : Newcastle Centre, Newry, Mourne and Down District Council Start Date : Immediate Start Start Time : 08:30 End Time : 21:45 Salary: £12.02 Average o…

Job Category : Administration

Location : St Richard’s Hospital, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay – Grade 5 

Location – You will be working across St Richards Hospital and Bognor Hospital 

Working arrangements – Monday – Friday 0830 – 1630 Office based at the Hospital 

Job Description : You will be supporting the Hospital Social Work Team by acting as a coordinating point of contact and will be responsible for all administrative, data collation and service queries. As an administrator in the team, your role will be primarily focusing on processing incoming calls from either customers, their families or ward staff, uploading forms / referrals, support with duty, clearing the Hospital teams’ inbox by either processing or ending incoming work, processing referrals, supporting the team with other administrative tasks, sending out copies of assessments, making phone calls when information is required (e.g. need to find catteries/ kennels) etc. The positions would be on site. You will often be the first point of contact for colleagues and customers, so you will need to have great communication skills to be able to respond to members of the public who may be worried, anxious or upset about their health or care. You will have exceptional organisational skills in order to provide a proactive and comprehensive administration service to a multidisciplinary team, enabling the team to operate effectively.

Key Skills:

1. Demonstrable understanding of data management, collection and processing, with accurate data entry skills.

2. Ability to communicate effectively with a diverse range of people, both verbally and in writing, some of whom may be anxious, worried or upset about their health or care.

3. Ability to work on own initiative and effectively as part of a team.

4. Exceptional organisational and time management skills to plan, prioritise and

multi-task, managing competing and complex requests for information from

colleagues, stakeholders and members of the public.

5. Demonstrable analytical and problem-solving skills to analyse information,

draw practical conclusions and implement appropriate actions within a

framework of relevant policies and procedures.

6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:

• NVQ 3 in Business Administration; or equivalent administrative experience.

• GCSEs or equivalent qualifications in English Language (9-4 or A-C grade)

and Mathematics (9-4 or A-C Grade), or equivalent experience of

demonstrating that level of literacy and numeracy.

• Demonstrable experience of working in a demanding administrative role

dealing with a diverse range of callers including members of the public.

• Proven experience of managing and processing invoices and maintaining

accurate financial data spreadsheets to support payments by account

process.

• Proven experience of working with office systems and procedures, including

organising and arranging meetings, co-ordinating calendars, booking meeting

rooms and sending out papers and agendas.

• Awareness of Data Protection and confidentiality requirements.

• Working knowledge of the Mental Health Act statutory timescales, policies

and procedures associated with operating the administration required for an efficient service. Desirable

Key responsibilities

Act as a key point of contact for the Hospital Social work team, ensuring that colleagues, members of the public and external stakeholders receive a timely and professional response to their query/contact with the service.

Process referrals to the service and manage high levels of activity in a timely and accurate manner. Ensuring incoming work is monitored against statutory timeframes.

Undertake financial administration processes, including raising purchase orders.

Provide a professional and confidential administration service to colleagues within the Hospital Social Work team

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category : Administration Location : St Richard’s Hospital, West Sussex County Council Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:30 Salary: £11.59…

Job Category : Administration

Location : Princess Royal Hospital, West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay – Grade 5

Location – Princess Royal Hospital – Haywards Heath 

Working arrangements – Monday – Friday 0830 – 1630 Office based at the Hospital 

Job Description : You will be supporting the Hospital Social Work Team by acting as a coordinating point of contact and will be responsible for all administrative, data collation and service queries. As an administrator in the team, your role will be primarily focusing on processing incoming calls from either customers, their families or ward staff, uploading forms / referrals, support with duty, clearing the Hospital teams’ inbox by either processing or ending incoming work, processing referrals, supporting the team with other administrative tasks, sending out copies of assessments, making phone calls when information is required (e.g. need to find catteries/ kennels) etc. The positions would be on site. You will often be the first point of contact for colleagues and customers, so you will need to have great communication skills to be able to respond to members of the public who may be worried, anxious or upset about their health or care. You will have exceptional organisational skills in order to provide a proactive and comprehensive administration service to a multidisciplinary team, enabling the team to operate effectively.

1. Demonstrable understanding of data management, collection and processing, with accurate data entry skills.

2. Ability to communicate effectively with a diverse range of people, both verbally and in writing, some of whom may be anxious, worried or upset about their health or care.

3. Ability to work on own initiative and effectively as part of a team.

4. Exceptional organisational and time management skills to plan, prioritise and

multi-task, managing competing and complex requests for information from

colleagues, stakeholders and members of the public.

5. Demonstrable analytical and problem-solving skills to analyse information,

draw practical conclusions and implement appropriate actions within a

framework of relevant policies and procedures.

6. Proficient in the use of Microsoft Outlook, Word, Excel and PowerPoint.

Qualifications and/or experience:

• NVQ 3 in Business Administration; or equivalent administrative experience.

• GCSEs or equivalent qualifications in English Language (9-4 or A-C grade)

and Mathematics (9-4 or A-C Grade), or equivalent experience of

demonstrating that level of literacy and numeracy.

• Demonstrable experience of working in a demanding administrative role

dealing with a diverse range of callers including members of the public.

• Proven experience of managing and processing invoices and maintaining

accurate financial data spreadsheets to support payments by account

process.

• Proven experience of working with office systems and procedures, including

organising and arranging meetings, co-ordinating calendars, booking meeting

rooms and sending out papers and agendas.

• Awareness of Data Protection and confidentiality requirements.

• Working knowledge of the Mental Health Act statutory timescales, policies

and procedures associated with operating the administration required for an efficient service. Desirable

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category : Administration Location : Princess Royal Hospital, West Sussex County Council Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:30 Salary: £11.5…

Contract, Full Time
Bracknell, Berkshire
Posted 11 months ago

Job Category : Admin & Clerical

Location : Bracknell Forest Council

Hours Per Week: 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £12.14

– SEND (Special Educational Needs and Disability) team is a small friendly team

– Hybrid working 2-3 days (Bracknell based office) assumes appropriate home work station (own monitor would be advantageous)

– Hours – 37 pw, Mon-Fri

– Start date asap and by mutual arrangement

– Salary neg for experienced candidate

– Excellent ICT skills including use of Microsoft Outlook, Word, PowerPoint, Excel and experience of using databases for accurate data input and interpretation essential

– Knowledge of SharePoint, Teams and Capita ONE would be an advantage

Responsibilities:

1.         To provide high-quality confidential support in relation to coordination, administration, and implementation of all aspects of the SEND Team’s work

2.         Responsible for liaising with internal and external stakeholders including Parents/Carers, Schools and other professionals, and issuing high-quality written correspondence in line with statutory requirements (including panel outcome letters) 

3.         To support all team members to ensure that documentation is appropriately recorded on the required system, that all required persons have appropriate access to data and utilise central storage systems for this purpose 

4.         Responsible for making arrangements for meetings, workshops and other events as required

5.         Collate the timely preparation and circulation of meeting papers, action notes and following up on action points

6.         To provide effective and efficient administrative support to the wider SEND Service, including: taking and distributing high-quality minutes for internal and external meetings; supporting with telephone and email correspondence; and providing diary management support for the Head of Service and Interim Head of SEND as and when required

7.         To work closely with colleagues in the wider SEND Service Business Support Team to ensure that enquiries are responded to in a timely manner and in line with statutory timescales

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category : Admin & Clerical Location : Bracknell Forest Council Hours Per Week: 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:30 Salary: £12.14 – SEND (Specia…

Contract, Full Time
Lewisham
Posted 11 months ago

Job Category : Admin / Clerical

Location : Laurence House, Lewisham Council

Hours Per Week : 35.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £18.28

MASH CONTACT OFFICER 

Hybrid working – Rota system in place. 

Office is at Laurence House. 3 min walk from Catford Bridge Station. Pre booked Parking available. 

Summary of Responsibilities and Personal Duties:

•          To support the MASH by attending team meetings, MASH meetings and taking minutes as required.

•          To screen all referrals to confirm whether parental consent has been obtained and, if not, notify the referrer that the referral will not be accepted without consent or consult with the duty Advanced Practitioner (AP) or Team Manager (TM) for confirmation of whether a contact should be created.

•          To create accurate records for children and their families ensuring basic details including names, addresses, contact number, gender, ethnicity, religion, source of referral, parental consent to referral, are recorded.

•          To be able to identify calls of a child protection/child in need nature and re-direct those calls to the duty social worker. This may involve alerting the Duty AP or Team Manager promptly when referrals requiring an urgent response are received.

•          To maintain the duty phones and efficiently triage or signpost callers to the correct individuals, Team or Service.

•          To provide a professional, sensitive and helpful response to young people, family members, professionals and partner agencies over the telephone.

•          To answer queries, assessing the urgency of each query, giving detailed information, re-directing service users and professionals as appropriate and referring more complex and urgent issues to the Advanced Practitioner or Duty Manager.

•          To support the MASH Team and partners in the provision of a high quality response to service users and professionals as the first point of contact.

•          To identify when referrals and notifications into the MASH may not be appropriate and liaise with the duty AP (consistency) or Team Manager.

•          To demonstrate clear knowledge and understanding of Corporate and Customer Care issues when practicing good customer relations.

•          To have knowledge of the role of social workers and an understanding of why children and families are assessed or request assistance from the department.

•          To consider the wider personal, family and environmental context of the presenting problem and in consultation with social workers, determine the appropriate action, for example, referral to a duty social worker or to another service provider. Provide information to families/carers and professionals about relevant resources in the community.

•          To reply to requests for information according to agreed timescales and  to a high standard (referring more complex queries to the AP or TM). This includes reviewing paper files, IT databases and providing detailed chronologies. These chronologies will be used as part of court reports, home office decisions, and other local authorities completing child protection investigations, Ofsted and assessments from other partner agencies.

•          To maintain accurate and relevant computerised records, and undertake administrative duties including demographic enquiries, correspondence and maintenance of office systems.

•          To support the organisation of meetings as required by the MASH including room booking where required.

•          To book interpretation and translation services as requested (including liaising with provider).

•          To develop and maintain strong relationships with partner agencies, such as Health, Education, Police, Housing and others, to ensure an effective resource for the provision of information for the Department and service users.

•          To work as part of a multi-agency team and promote an integrated approach to the provision of information and signposting to the correct services.

•          To photocopy, scan, collate, print and distribute documents or materials as required. This includes outcome letters to referrers and parents.

•          To provide basic and more complex project management support as requested.

•          To ensure that highly sensitive and confidential information is dealt with appropriately and the services are delivered in accordance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) 2018.

•          To work flexibly to provide cover for colleagues as required.

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category : Admin / Clerical Location : Laurence House, Lewisham Council Hours Per Week : 35.00 Start Date : immediate Start Start Time : 09:00 End Time : 17:00 Salary: £18.28 MASH CONTACT OF…

Contract, Full Time
Merseyside, Sefton
Posted 11 months ago

Job Category : Sec / Admin

Location : Magdalen House, Bootle, L20 3NJ , Sefton MBC

Hours Per Week :18.00

Start Date : Immediate start

Start Time : 09:00

End Time : 17:30

Salary: £10.42

The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team. Excellent communication and interpersonal skills are essential.  IT skills and operational skills in the use of Liquid Logic.  The role requires the ability to work under pressure in a team setting.  A flexible approach is necessary”

1.         Undertake ICT based tasks including the production of letters, reports, schedules, uploading information and data inputting onto children’s records etc.

2.         Provide clerical support, e.g. reprographics, photocopying, filing, emailing, faxing and completing routine forms.

3.         Maintain manual and computerised records and/or management information systems.

4.         Sorting and distributing the internal and external mail.

5.         Undertake reception duties, answering routine telephone and face-to-face enquiries and signing visitors in and out.

6.         Assisting with arrangements for meetings, booking rooms, sending invitations.

7.         Take notes in meetings as required.

8.         Operate office equipment e.g. computer, photocopier etc. in accordance with manufacturer’s instructions.

Experience

1. Proven clerical experience

2. Experience of working as part of a team

3. Experience of using computer systems

4.  Experience of using databases in a work setting

Comments: Shows an interest in others, taking time and effort to get to know people and a willingness to help others. Does not work in isolation, sharing information and keeping others up to date. Takes time out to listen, explain and provide constructive feedback

Knowledge/Skills/Abilities

5.  Working knowledge of Outlook and Office packages to include Word & Excel 

6.  Demonstrable organisational skills

7.  Ability to prioritise work and work under pressure

8.  Awareness of GDPR/Data Protection

9.  Good communication skills

10. Literate and Numerate

Job Features

Job CategoryAdmin / Clerical

Job Category : Sec / Admin Location : Magdalen House, Bootle, L20 3NJ , Sefton MBC Hours Per Week :18.00 Start Date : Immediate start Start Time : 09:00 End Time : 17:30 Salary: £10.42 The succe…

Contract, Full Time
Somerset, South West England
Posted 12 months ago

Job Category: Admin & Clerical
Location: The Deane House, Somerset Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 16:30
Salary: £11.39

This is a Food Safety role within the Regulatory Services Business Support Team.

Role Purpose:
Work as a multi-skilled case officer processing applications and providing technical support, through knowledge and experience, to members of the public, businesses and to other colleagues within the Council. The post holder will embrace a culture of excellent customer service and make sure the services they contribute to are delivered to the highest possible standard, whether statutory or as a matter of policy.

We require someone to work in the office at least 1 day a week – usually a Tuesday as we have an in person team meeting.
Hybrid working.

Experience, Knowledge and Skills:
Essential:
• Experience of case managing licensing applications and other service requests.
• Works well within a team.
• To be an excellent IT user familiar with database and reporting systems and able work at speed accurately.
• Ability to follow operating procedures accurately and contribute to their development.
• Support good working relationships with colleagues, partners and business representatives.
• Flexible, able to cope with a variety of tasks and an ability to prioritise competing demands.
• To contribute positively and innovatively to service review and development.
• To demonstrate a flexible and innovative approach to problem solving under supervision of Business Support Lead or other specialist officers.
• Recognise when issues need to be referred to more experienced officers.
• Previous work experience that demonstrates the required knowledge and skills.
• Experience of dealing with members of the public.
• Experience of case managing service requests.
• Experience of working as a system administrator.
• Experience of working with a variety of databases and generating reports for performance.

Desirable:
• Experience of creating Crystal Reports

Qualifications:
Essential:
• Educated to A-level standard or equivalent experience
• GCSE in English, Mathematics and Science or equivalent experience
• Knowledge of licensing and environmental health legislation
• Excellent working knowledge of Database Administration

Desirable:
• Business Administration/IT Level 3 Qualification
• ECDL
• Foundation Degree in Environmental Health or a relevant

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category: Admin & ClericalLocation: The Deane House, Somerset CouncilHours Per Week: 37.00Start Date: Immediate StartStart Time: 09:00End Time: 16:30Salary: £11.39 This is a Food Safety role …

Contract, Full Time
Newry & Mourne, Northern Ireland
Posted 12 months ago

Job Category: Admin & Clerical
Location: Newry, Mourne and Down District Council, Newry, Mourne and Down District Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £10.42

Main Purpose of Post/Job Summary:
The postholder will provide a comprehensive clerical, secretarial and reception service within the Neighbourhood Services Directorate, fully utilising new/available technology and computer systems such as spreadsheets, databases etc.

Education/Qualifications:
Essential:
• Grade C or above in at least 4 GCSEs or equivalent, one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent. AND
• A minimum of 1 year’s previous experience or related duties in an office environment including diary management, reception, filing, typing of letters etc. OR
• In lieu of qualifications, you must have at least 2 years’ relevant experience in an office environment including diary management, reception, filing, typing of letters etc.
Desirable:
• OCR Stage II or equivalent in Word Processing; or be able to demonstrate competency in word processing.
Experience:
Desirable:
• Previous experience of customer service and receptionist duties.

Technical Skills and Knowledge:
Essential:
• Competent in the use of Microsoft Office applications (which includes Word, Excel, Email).

Other Requirements:
Essential:
• Hold a full valid driving licence and have access to transport to meet the requirements of the post
OR
• Have access to a mode of transport that will enable the post holder to fulfil the role in full.
• Able to work outside normal office hours.

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category: Admin & ClericalLocation: Newry, Mourne and Down District Council, Newry, Mourne and Down District CouncilHours Per Week: 37.00Start Date: Immediate StartStart Time: 09:00End Time: 1…

Contract, Full Time
Bromley, South East London
Posted 12 months ago

Job Category: Admin / Clerical
Location: Civic Centre, Bromley Council
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £21.00

Job Purpose:
• To coordinate the Deprivation of Liberty Safeguards process for each service-user, including maintaining an effective overview.
• To be the first point of contact, receive and screen incoming referrals according to operational procedures and ensure they are processed in a timely manner.
• To provide advice and guidance to partner agencies and Adult Social Care colleagues with respect to Deprivation of Liberty Safeguards, seeking support from Best Interests Assessors / Supervisor as appropriate.
• To provide initial screening and quality assurance of reports submitted by Best Interests Assessors and Section 12 Approved Doctors.

EXPERIENCE:
• Experience of working in administrative systems.
• Experience of working within legislative time frames
• Experience of working to service operational policies and procedures
• Experience of dealing with customers and of providing a customer focused service
• Experience of maintaining records and producing statistics

QUALIFICATIONS:
• Educated to a minimum GCSE Grade A to C or equivalent in English and Maths
• NVQ3 in Administration or equivalent experience
• Relevant IT qualification

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category: Admin / ClericalLocation: Civic Centre, Bromley CouncilHours Per Week: 36.00Start Date: Immediate StartStart Time: 09:00End Time: 17:00Salary: £21.00 Job Purpose:• To coordinate the D…


Job Category : Administration
Location : County Hall, West Sussex County Council
Hours Per Week : 21.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
£12.02 per hour

The post is for 21 hours per week, and these can be worked as 3 full days or spread across the week Monday to Friday. Whichever approach, the candidate will be required to come into the office (Chichester) on Tuesdays and Wednesdays. Rest of the time can be at home but if they would prefer to come into the office that can be arranged.

Required experience and skills
(These will be used as the shortlisting criteria)

Key Skills:

  1. Excellent communication, customer service and interpersonal skills with the ability to influence the actions of others and communicate and interpret information which may be complex, for example to produce a high-quality document with minimal guidance or produce clear, concise, accurate and impartial information. Including the ability to negotiate solutions across wide areas of the business and successfully convince others of the need to take a specific course of action, using appropriate strategies to deal with challenging behaviour/complaints.
  2. Ability to work effectively as part of a team completing shared tasks in order to deliver a service to others and meet set deadlines.
  3. Excellent literacy and numeracy skills with the ability to write and present information clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic form to a wide range of audiences and to carry out financial analysis and reporting.
  4. Advanced IT skills, using Microsoft Office Suite, in order to be able to make best use of the service’s computerised databases, online provider portal, produce complex spreadsheets and analyse data.
  5. Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines that minimise the disruption to the business whilst meeting WSCC’s expectations and standards.
  6. Strong problem-solving skills with the ability to anticipate problems and resolve issues independently, planning solutions and making sound pragmatic decisions.

Qualifications and/or experience:
⦁ NVQ level 3 in Customer Care, or equivalent qualification or relevant experience demonstrating that level of customer service.
⦁ A good level of literacy and numeracy at GCSE / NVQ3, or equivalent English and Maths adult literacy and numeracy qualification or demonstrated experience.
⦁ An IT qualification or equivalent experience demonstrating excellent working knowledge of IT systems / procedures.
⦁ Experience of working in a customer service based or front-line service role.
⦁ Experience of management of data, and production of management reports.
⦁ Experience of using information systems and reporting tools.
⦁ Understanding of accessibility in relation to web and printed materials.
⦁ Demonstrable experience of working as a competent member of a project team in a rapidly changing environment, ideally in a project support role or equivalent.
⦁ Experience of using social media measuring tools and Google Analytics to track marketing effectiveness and produce reports for managers.
⦁ Experience of working within a local authority or other support organisation to deliver services – Desirable
⦁ Experience in information delivery or early years and childcare – Desirable

Key responsibilities
Responsible for providing effective and efficient day to day support to managers and the wider team. This includes supporting development, implementation, collating and analysing information for the on-going monitoring progress of projects and performance. Monitor and plan available resources to review service delivery and action as necessary.
Keep records/plans up to date, provide detailed progress reports and ensure that all project/programme information is collected, maintained and archived according to acceptable standards i.e. compliance with GDPR.
Devise and implement mechanisms for ensuring that requests for project/ programme information from the business are responded to and provided in a timely manner.
Ensure data on Ofsted registered and non-registered childcare is up to date.

Job Features

Job CategoryAdmin / Clerical

Job Category : AdministrationLocation : County Hall, West Sussex County CouncilHours Per Week : 21.00Start Date : Immediate startStart Time : 09:00End Time : 17:30£12.02 per hour The post is for 21 h…

Contract, Part-time
London, Southwark
Posted 12 months ago


Job Category : Admin & Clerical
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 14.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
salary: £14.93

This role is supporting the Southwark 2030 programme which is a high priority for the CEO and Leader. This role is required because of the additional work over the coming months which cannot be covered by the agency delivering the Southwark2030 work or the current internal team due to struggles recruiting to the team.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : 160 Tooley Street, Southwark CouncilHours Per Week : 14.00Start Date : Immediate startStart Time : 09:00End Time : 17:00salary: £14.93 This role is suppo…

Contract, Full Time
Lewisham, South East London
Posted 12 months ago

Job Category: Admin / Clerical
Location: Laurence House – First Floor, Lewisham Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £34.74
 
Job Purpose:
To deliver a wide range of both routine and more complex administrative tasks within the corporate business support service in order to support the effective and efficient delivery of Council services.
 
Provide on-going support and guidance to Business Support Officers.
 
Knowledge:
• Excellent understanding of the organisation, management and control of administrative, business support and customer contact processes. S
• Working knowledge of one or more of the core services supported by the relevant business support hub. S
• Working knowledge of the requirements relating to handling sensitive data and information, particularly in relation to the Data Protection Act 1998.
• Knowledge of financial procedures and regulations. S
• Good knowledge of customer service provision.
• Working knowledge of Health & Safety in the workplace.
 
Aptitude:
• Ability to effectively develop and implement a wide range of administrative, business support and customer contact processes.
• Ability to research information and produce accurate management information in a range of formats.
• Ability to work with minimal supervision, planning and organising a varied workload within a changing environment to meet tight deadlines on a day Able to maintain discretion with dealing with confidential information.
 
Skills:
• Excellent ICT skills including spreadsheets, databases and processing. S
• Confident user of core business ICT systems (including but not limited to
• ICS/ IAS, Meridio and Microsoft packages).
• Excellent verbal and written communication skills, with a high level of numeracy. S
• Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (within the public, private and voluntary sectors). S
• Highly developed organisational and time management skills.
 
Experience:
• Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. S
• Demonstrable experience of dealing with the public face to face, by telephone and via web enquiries. S
• Experience of working within a team.
• Experience of mentoring, guiding and training other staff on a daily basis. S
• Demonstrable experience in handling contentious and confidential issues in an effective manner. S
• Experience in working within a pressurised environment, prioritising and organising conflicting workloads. S
• Experience of liaising effectively with both statutory and non-statutory agencies.
• Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues.
 
General Education:
• Good standard of general education

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category: Admin / ClericalLocation: Laurence House – First Floor, Lewisham CouncilHours Per Week: 35.00Start Date: Immediate StartStart Time: 09:00End Time: 17:00Salary: £34.74 Job Purpose…

Contract, Full Time
East London, Hackney
Posted 12 months ago

Job Category: Admin / Clerical
Location: Hackney Service Centre, Hackney Council
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:10
Salary: £17.27
 
The purpose of this role is to assist the Recycling Officer in the administration, organisation, promotion, consultation, installation, operation and monitoring of kerbside, estate and bring site recycling schemes within Hackney.
 
 
EXPERIENCE:
• Experience of organising a high volume, varied workload without day to day supervision.
• Experience of liaison with a wide range of people.
• Experience of working in a Recycling or Waste Management Environment
 
CONTRACTUAL OBLIGATIONS:
• Ability to attend evening meetings.
• To assist local Community Groups and other Organisations and attend their meetings whether they be held during normal working hours or in the evenings and/or weekends.
 
DESIRABLE:
• Hold a current full driving licence.
 
 
Job Role:
• To provide support to the Recycling Officer to increase recycling and waste minimisation activities within the Borough.
• To liaise with different groups associated with multi-occupancy dwellings and bring sites (including the commuter and park recycling bins) within the Borough and actively promote the expansion of the number of communal recycling facilities and promote their use.
• To assist the Recycling Officer to manage kerbside recycling schemes (eg. dry recyclables’ collection), estates based recycling schemes and reuse projects, as needed, as well as support to manage public recycling-on-the-go and public bring sites.
 
• To assist the Recycling Officer to manage the waste awareness and education service as and when required.
• To provide word processing and database support to the Recycling Office, typing letters, reports, memos, and producing spreadsheets and other information related to recycling activities.
• To process customer queries and complaints within Recycling Operations in accordance with Council procedures.
 
• To maintain operational information and schedule and performance monitoring data. To correlate and analyse data received and provide various statistics related to the work of the Recycling Operations (eg. recycling tonnages, performance indicators, etc), using Excel packages.
• To take notes at various meetings and circulate minutes as requested.
• To monitor existing multi-occupancy/communal/kerbside recycling schemes/reuse schemes and deal with any day-day problems to ensure satisfactory operation; give consideration to the expansion or modification of these schemes to maximise participation and make the best use of resources. To advise residents of siting of recycling containers.
 
• To research and produce draft reports and letters related to waste minimisation and recycling as and when required.
• To attend and participate in meetings and functions (which may occur in the evenings or weekends) and to present talks where necessary.
• To advise and, where appropriate, assist local community groups and voluntary organisations in setting up recycling schemes.
 
• To undertake ordering of equipment and materials in accordance with Council procedure, Standing Orders and Financial Regulations.
• To undertake all duties and inter-actions with employees, partner providers and customers fairly, and without unlawful discrimination and with due regard to the Council’s Diversity and Equality in Employment and Service Delivery Policies.
• To maintain a working environment in which diversity is respected and responded to, and equality of opportunity is promoted.
 
• To implement policies and procedures necessary to meet customer care needs and which reflect the Council’s vision and core values.
• To ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available.
• To ensure all complaints are responded to in accordance with Council procedure.
 
• To assist the Recycling Officer and Manager with the completion of funding applications for recycling projects, and ensure compliance with terms and conditions laid down by the funding body and meet agreed timescales and milestones.
• To assist in the implementation of action plans that translates the Council’s overall strategic objectives into operational initiatives to ensure that the Council meets its statutory requirements and local targets with regard to Recycling and Waste Minimisation.

Job Features

Job CategoryAdmin / Clerical, Admin & Clerical Jobs

Job Category: Admin / ClericalLocation: Hackney Service Centre, Hackney CouncilHours Per Week: 36.00Start Date: Immediate StartStart Time: 09:00End Time: 17:10Salary: £17.27 The purpose of this role…

Contract, Full Time
London, Southwark
Posted 1 year ago


Job Category : Admin & Clerical
Location : Queens Road 1, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £14.93

To cover the duty admin system, answering phone calls, responding to emails and dealing with service users who are coming into the building to provide documents and collect weekly money for personal expenses

Responsibilities

  1. Identify the need for office support tasks and take proactive steps to provide cover for colleagues when required (e.g. PA support), duties may include; dealing with incoming phone calls, meeting arrangements and note taking, minute taking, data management, duty support.
  2. Apply council wide administrative processes which support the work of the service; e.g. ordering goods and services, sending out letters etc.
  3. Maintain IT systems, including local and corporate IT systems, spreadsheets, databases and text files. To be able to produce appropriate outputs, e.g. reports.
  4. Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
  5. Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents.
  6. Dealing professionally with incoming phone calls, emails and correspondence; taking messages in an efficient manner and redirecting calls to the appropriate officer where necessary.
  7. To respond to enquiries sensitively and efficiently, from professionals and service users on the role and function of the service, either orally or in writing, taking into account individual circumstances.
  8. To maintain strict confidentiality of all records produced and received and be aware of requirements of the Data Protection Act, 1998.
  9. Compose and produce written and statistical reports, using council IT systems, such as MOSAIC, or with Microsoft Office suite and other appropriate software. This may be running standard reports or the worker may design for a specific need.
  10. Take specific responsibility for a function related to the smooth operation of the office environment, which may require some specific knowledge (e.g. health and safety issues), or co-coordinating others’ activities.
  11. To carry out the duties and responsibilities of the job in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation and to actively promote equalities through the application of the Council’s employment practices and procedures in accordance with relevant legislation.
  12. Undertake other duties appropriate to the post that may reasonably be required from time to time.

Knowledge, including educational qualifications:
Excellent working knowledge of Microsoft Office at a level to compile reports (including embedding tables/diagrams), correspondences, presentations, maintaining spreadsheets, meeting arrangements.
Knowledge of the nature and operation of adult and children’s social services
Awareness of health and safety issues within an office environment.
Understanding and appreciating the importance of and need for confidentially.
Experience:

  1. Experience of working to directorate and corporate policies, procedures and practice including performance frameworks and their application within a social care setting.
  2. Experience of compiling and maintaining records and administrative systems.
  3. Experience of data cleansing, producing statistical information.
  4. Experience of composing written materials; including original correspondence, appropriate use of email, simple reports and administration of meetings including note/minute taking.
  5. To have extensive administrative experience, including data input and retrieval.

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Queens Road 1, Southwark CouncilHours Per Week : 36.00Start Date : Immediate startStart Time : 09:00End Time : 17:00Salary: £14.93 To cover the duty admi…

Contract, Full Time
London, Southwark
Posted 1 year ago


Job Category : Admin & Clerical
Location : Northcott House, Keyworth & Wren Road Hostel, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 08:00
End Time : 16:00
Salary: £14.22

This is an additional post as a receptionist withim the hostel to help the Supported Pathways Officers
Mon-Fri 8-4pm
No weekend working or late working

The Receptionist and Service Support Officer is responsible for providing effective and efficient administrative support to the Supported Hostel Service. Their main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all residents, visitors and callers; dealing appropriately with their query.

The Receptionist and Service Support must have the ability to deal with Adults who may be facing difficulties and can sometimes present challenging behaviour, and should be able to deal with this in a highly sensitive and professional manner adhering to health and safety and strict confidentiality procedures.

They will undertake a variety of administrative activities to ensure that service targets are met and continuous improvement is achieved, enabling frontline staff to concentrate on delivering the core business function

Knowledge, including educational qualifications:
Knowledge of the challenges faced by homeless vulnerable and disadvantaged adults

An understanding of the principles of a quality customer care service
Knowledge of Health and Safety issues in relation to a supported housing setting

Experience:
Experience of dealing with customers / members of the public on a professional manner
Extensive administrative experience, including data input and retrieval

Experience of compiling and maintaining records and administrative systems

Aptitudes, Skills & Competencies:
Ability to communicate clearly and professional with clients and colleagues
Ability to plan and organise own workload and respond to changing priorities and deadlines
Ability to record written/financial information accurately
Ability to prepare simple reports and correspondence

Job Features

Job CategoryAdmin / Clerical

Job Category : Admin & ClericalLocation : Northcott House, Keyworth & Wren Road Hostel, Southwark CouncilHours Per Week : 36.00Start Date : Immediate startStart Time : 08:00End Time : 16:00Sal…

Job Category : Administration

Location :West Sussex County Council

Hours Per Week : 37.00

Start Date : Immediate start

Start Time :09:00

End Time : 17:30

Salary: £12.02

Pay – Grade 6

 Location – Chichester

Working arrangements – (Hybrid and Flexible Working) 

Job description: This job role will be responsible for supporting with tasks associated with the commissioning and contract management of hospital discharge services. Some of the tasks the individual will be required to carry out include: • Working a team email inbox – triaging and forwarding correspondence to the relevant personnel, • Drafting response emails, • Gathering data from service providers regarding the delivery of their service, • Drafting reports highlighting the delivery of hospital discharge services, • Arranging contract management meetings between the providers, the contract officer, and partners from the NHS, • Minute taking of contract management meetings, • Assisting with the processing of invoices and monitoring of budgets, • Assisting with the gathering and analysis of data regarding demand, throughput, and trends, and • Assisting with organising and minute taking of market engagement workshops. The individual is required to have IT, literacy, and numeracy skills, and be able to work as part of a team in an office environment.

Job Features

Job CategoryAdmin / Clerical

Job Category : Administration Location :West Sussex County Council Hours Per Week : 37.00 Start Date : Immediate start Start Time :09:00 End Time : 17:30 Salary: £12.02 Pay – Grade 6 &nbsp…