Community Care Officer SC6

Job Category : Social Care & Health Non-Qualified
Location : RIVER PARK HOUSE, London Borough of Haringey
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £14.90

BASIC OBJECTIVES OF THE JOB:
ImageTo deal with customer enquiries for Adult Social Services in an efficient , effective, sensitive and courteous manner, in accordance with the Council’s Equalities policy.

2. To deliver an information and advice, signposting, referral and contact pathway for younger and older people, adults with a physical or learning disability and for Occupational Therapists.
3. Screen all contacts for entitlement to services and where appropriate arrange provision and services.
4. To deal with enquiries and give general advice on universal preventative services and a whole range of Health, Social Care and voluntary sector services and activities, especially where customers are not eligible for commissioned services.
5. To efficiently operate a number of IT and telephony systems necessary to carry out the duties of the post, including service-based systems such as Framework-I, the customer tracking system, telephone ACD system and any other information databases such as the Advice and Information Directory service as required.

EXPERIENCE
Experience of working directly with the public in an advisory or information giving capacity.
And/or experience of working in an administrative capacity in a social services section providing service to the public

KNOWLEDGE
Understanding and awareness of issues relating to local authority departmental services
Knowledge of, commitment to, and understanding of the Council’s Equal Opportunities Policies.
Demonstrative commitment to equalities in employment and service provisions and the ability to mainstream equal opportunities policies within the workplace and service provision Image
Knowledge and understanding of and commitment to addressing the special needs of customers who might contact the ‘AT, in particular those with special language needs Ability and skills to take responsibility for negotiating and organising on customer’s behalf access to Council or external a encies services