Job Board

Job title: Senior Practitiner CP Court (Perm) – Social Care Qualified
Job Category : Social Care Qualified
Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE, Herefordshire Council
Hours per week: 37
start date: Immediate start
Salary: £18.85 per hour

Salary: 08HC £33,945 – £38,223 (plus market supplement of £5,000 per year £38,945 – £43,223)

Relocation package of up to £10,000 available

The role
We are looking for experienced Social Workers to help us on our improvement journey. Come and join us on our Restorative Journey of Improvement to gain the best for children and families in Herefordshire.
Working within the Child Protection Court Team you will thrive bringing your knowledge and experience to these face-paced teams. You will work closely with colleagues from multiple professions to ensure that the voice of the child is always heard.

You will be fully qualified (DipSW, CQSW, CSS or equivalent), with a minimum of 2 years experience in statutory social care. Confident in managing a complex caseload, with strong report and experience of taking the stand and giving oral evidence you will be dedicated to improving the lives of children and families within Herefordshire.
Herefordshire is on a journey and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve and protect the children and young people within it.

About Us
Herefordshire Council Child Protection & Court Teams
The Childrens Child Protection & Courts teams are based in the centre of Hereford with good transport links to get around the City as needed. The staff are very welcoming and are always keen to offer help and guidance if needed to anyone new to the team.
There are 5 teams which are made up of a Team Manager, 1 Senior Practitioner, 6 Social Workers and 4 family support workers. We work in the main Herefordshire Council offices at Plough Lane working from the office gives everyone a chance to catch up and meet new staff and ask any questions, there is also flexibility for working at home.
We work alongside families in improving outcomes for their children, we have a restorative approach to social work and this is also evident in the team culture and senior management style as we are always available for discussions on complex matters which we work together to ensure the right outcome is achieved for our families.
The Social Workers work closely with the Council’s Legal Team to complete Court applications this can be a learning experience for Social Workers but plenty of support is available to help when needed, we have court progression officers who support the teams in ensuring we meet court timescales and identify any training that may be required to ensure that our staff feel equipped & supported.
Regular supervision takes place each month and you will have an allocated supervisor, who is available on a daily basis, for both formal and informal supervision sessions and case discussions.

We are happy to welcome new Social Workers so please consider joining us!
We Offer

A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
Social Worker starting salary of £33,945 – £38,223 (plus market supplement of £5,000 per year £38,945 – £43,223)
Welcome payment £5,000 for experienced social workers joining our children’s teams
Relocation packages: support of up to £10,000
Pension Scheme Enrolment in the Local Government (LGPS)
Professional development: protected time and budget to support social workers develop themselves and their careers.
Career progression: clear pathways to progress to senior social worker level
Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
Employee Assistance Programme: 24/7 access to support and counselling
Payment of professional membership fees
Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

About Us

Herefordshire is a beautiful, historic county located in the heart of the Marches on the border with Wales. We are one of the most rural and sparsely populated counties in England with a wealth of unspoilt countryside, distinctive heritage, and lively and attractive market towns.

Our priority in Herefordshire is to keep children safe and give them a great start in life. It’s the priority for the council, our partners and for all of us who work with Children & Young People.

How do we do this? By having dynamic, dedicated, passionate and professional staff who work in a culture that focuses on what we can achieve with children, what they can achieve themselves, and the relationship we build with families and partners to enable this. We have invested heavily in training and developing staff in our relational practice approach with our improvement partner Leeds City Council, so it’s an exciting time to join Herefordshire – we believe in investing in you so you can be the best you can be!

Herefordshire has a really strong team ethos. Our teams are passionate about the work they do and the positive difference they and the teams they are in make to people’s lives. This is all underpinned by the focus and support from their managers and the council as a whole.

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.

Come to Herefordshire and join the journey.

Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.

Job title: HWRC Operative (Grade 03) – Building Services & Maintenance
Job Category : Building Services & Maintenance
Job location: Docks Way, Newport, NP20 2NS, Newport City Council
Hours per week: 37
start date: Immediate start
Salary: £12.18 per hour

HWRC Operative on two weekly Rota

Job Category :Social Care Qualified
Job location: County Hall, Ruthin, Ruthin, Denbighshire, LL15 1 YN, Denbighshire County Council
Hours per week: 37
start date: Immediate start
Salary: £19.00 per hour

We are a dedicated team who ensure that Denbighshire statutory duties in regards to safeguarding adults at risk are achieved.

As a team we are involved in the implementation of effective legislative processes that allow individuals to acknowledge the impact positive risk taking can have in their lives, to be protected from potential and actual risk of harm and to strive towards their desired outcomes. A thorough understanding of the guidance within the Social Services and Wellbeing Act in relation to safeguarding adults is the cornerstone for this role, and working to implement the legislative timescales whilst engaging with significant stakeholders to ensure a consistent and robust approach to safeguarding will be the overall challenge of this role.

This is an enthusiastic team, which is both welcoming and supportive towards team members. Any candidates would need to be registered with SCW or willing to register, this is full time post 37hrs, with flexible working arrangements. The duties required would include undertaking S126 enquirers, with possible chairing responsibilities of MDT’s/strategy meetings.

RATES NEGOTIABLE DEPENDING ON EXPERIENCE

Job title: Social Worker (Adults) 2 Years Experience – Social Care Qualified
Job Category : Social Care Qualified
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours per week: 37
start date: Immediate start
Salary: £27.58 per hour

Learning Disability Team: Full-time role, Monday – Thursday, 8.30am – 5pm and Fridays 8.30am – 4.30pm. Hybrid working – minimum requirement of two days per week in office. Compressed working hours are not available for these roles.
2 x roles will be case holding only
1 x role will be duty management (with support of a Duty Manager and wider team where applicable or required)

Responsible to:

Team Manager for Learning Disabilities

Contacts and Relationships

Prove more specialist / professional advice and guidance where the situation and outcome are not straightforward or well established. Liaise with professional colleagues, providers and external agencies to gather and exchange information and co-ordinate actions and interventions where required.
Support or guide colleagues / individuals / stakeholders on issues relevant to the service area.
Deal with people at all levels confidently, sensitively and diplomatically.
Be first point of contact on a range of queries from internal / external people, will be dealing with challenging situations where influence could be required.
Support parents or carers regarding development issues including complex problems.
Contacts will include: Colleagues, senior managers, partners, Individuals, members of the public, and stakeholders.
Main Purpose of Job

To uphold standards of practice for social workers as defined by Social Work England and in accordance with the BASW Professional Capabilities Framework for Social Workers. To practice in accordance with the BASW Professional Capabilities Framework for Social Workers (the national occupational standards for the profession) at the level of Social Worker.

Practitioners working in line with the Social Worker level of the Professional Capabilities Framework (PCF) are expected to practice effectively, exercising higher quality judgements, in situations of increasing complexity, risk, uncertainty and challenge. Through growing understanding, they expect and anticipate, but do not pre-judge, the issues that may develop. They have greater confidence and independence (whilst accessing support when needed), and use their initiative to broaden their repertoire of responses; they have expertise in one or more areas of practice, are familiar with local resource networks and are recognised by peers as a source of reliable knowledge and advice.

Key Accountabilities

To provide statutory support to adults with care and support needs and their carers / families, which includes information and advice, assessment, support planning and safeguarding.
Comply with legal frameworks for social care in line with personalisation principles, which aim to put individuals, families and communities at the heart of care and wellbeing; and in doing so strengthen relationships between members of that community and build social capital.
Operate within defined budgets for social care.
To undertake Mental Capacity Assessments (MCA) and Best Interest decisions in line with the MCA (2005) principles.
Work in partnership and liaison with partners including primary, secondary and tertiary health care, private providers, voluntary sector organisations and others to provide coordinated support for individuals and / or carers.
To contribute to local knowledge (within the team and the service) about universally available services, including what is available within the voluntary and community sector, as well as the Department’s commissioned and contracted services and to signpost/advocate for individuals accordingly.
To undertake person-centred social work with individuals and to plan for the provision of support and / or services with them in order to assist them to meet their outcomes and to live as independently as possible.
To ensure accurate and timely recording of all information and activity onto the social care records database in accordance with work targets set by the Team Manager and Supervisor.
To support carers to continue in their role.
To have a well-developed understanding of assessment, support planning and the management of risks for individuals and to be able to apply Council policy and support people to manage risk appropriately. To identify where adults may be at risk and to act in accordance with safeguarding policies and procedures.
To undertake the role of Investigating Officer, including Section 42 (Care Act) enquiries and multi-agency working in accordance with Swindon multi-agency policies and procedures for safeguarding adults, including gathering and analysing complex information and associated risks, and making recommendations in relation to Adult Protection Plans.
To gather sufficient information about individuals in order to be able to accurately assess their needs against eligibility criteria. To ensure that local knowledge about universally available services is up to date including what is available within the voluntary and community sector, as well as the service area’s commissioned and contracted services and to signpost/advocate for people accordingly.
To ensure that Council corporate and service policies and procedures are followed at all times.
To ensure that support plan reviews are carried out in a timely and person-centred way, as required and identified by departmental targets. To ensure agreed outcomes have been met. To evidence the need for continuing support at all times, in accordance with eligibility criteria and to work with individuals and care providers to identify promotion of increased independence.
To contribute proactively to the effective working of the team with positive attitude, by sharing knowledge, offering advice and support and by preparedness to be involved in the development of services.
To carry out supervisions monthly with allocated staff in line with the Post Qualifying Standards for Social Work Supervisors ensuring that supervision is timely and recorded and that any practice concerns are communicated to senior staff / line managers.
To fully engage and prepare for own supervision and appraisal through self-evaluation, ensuring that continual professional development is evidenced.
To be an ambassador for the Council and the department at all times, always representing the Council positively, professionally and appropriately at meetings with individuals and external partners and agencies.
Promote equality and diversity best practice in all areas of work.
Commitment to anti-discriminatory and oppressive practice
Knowledge & Experience

Candidates must have knowledge and post qualified experience with learning disabilities and will be required to provide evidence of this:

Evidence of complete the Assessed and Supported Year in Employment (ASYE).
Up-to-date knowledge and understanding of strengths-based social work with adults including safeguarding
Knowledge and understanding of health & social care and other relevant legislation and wider policy context.
Well-developed interpersonal skills and ability to effectively communicate with people in a variety of ways and levels.
Ability to utilise a range of Microsoft and electronic social care record software.
A self-starter, well organised person who is passionate about delivery of high quality person-centric services.
Ability to work with others in a developmental way.
Ability to write clear, complex and accurate reports.
Evidence of appropriate work experience and reflective learning from placement experience whilst qualifying as a Social Worker and of appropriate professional and personal development relevant to length of post-qualifying experience.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of an individual-facing role).
Safeguarding

For all roles within Adult Social Services. Swindon Council is committed to safeguarding and promoting the welfare of vulnerable adults and all staff working for the council are expected to share a commitment to this. You will be expected to report any concerns relating to the possible abuse of a vulnerable adult in accordance with the agreed interagency safeguarding adults’ procedures. If your own conduct in relation to the safeguarding of vulnerable adults gives cause for concern, the council’s agreed interagency safeguarding adults’ procedures will be followed, alongside implementation of the council’s disciplinary procedure. The job holder is accountable for their safeguarding of vulnerable adult responsibilities to their line manager.

Qualifications

Qualified Social Worker, Degree in relevant profession.
Social Work England registered.

Good IT skills, able to use Word, Excel, E-mail and relevant Care Management Data Bases, be able to access information digitally and to promote use of self-help via digital platforms.

Decision Making

Use general guidelines and utilise a wide range of relevant information, make decisions where advice is not readily available.
Make evidenced based decisions.
Assess the options and take appropriate action, where only general guidelines exist.
Make appropriate decisions to ensure outcomes are achieved which serve the best needs of individuals and as a consequence can result in improved services.
Understand the consequences of the decisions will have a material effect on the service.
Conduct assessments of individuals circumstances and issues to determine intervention or referral to the appropriate service.
Ensure appropriate support/care plans are developed and that considerations are made to the cost effectiveness of these plans.
Creativity and Innovation

Work on own initiative to manage own activities and contribute to longer term activities / plans. Creativity and innovation is a feature of the job along with ability to interpret general guidelines to resolve issues.
Identify areas where improvements could be made within own role.
Use independent analysis and judgement to apply knowledge of systems, procedures and best practice and in assessing risk to individuals or others. Subject to practices and procedures which have clear precedents or operational guidance. Subject to managerial control and review of results.
Plan and implement interventions and actions for allocated cases. Monitor and review cases and undertake less complex casework.
Assist in more complex cases under supervision, or where appropriate shadowing experienced colleagues.

Job title: Head of Highways & Transportation – Interims
Job Category : Interims
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours per week: 37
start date: Immediate start
Salary: £62.45 per hour

Job Purpose
As the Head of Highways and Transportation, you will be a key member of the Director of Operations
Senior Management Team. You will collaborate with colleagues in the Operations Department and
engage with internal and external stakeholders to deliver high-performing services aligned with the
Council’s vision, priorities, and pledges.

You will oversee the strategic and operational management of all Highways and Transportation
operations, ensuring the service meets national and local priorities in a customer-focused and efficient
manner. As the lead advisor to the Council on Highways and Transportation services, you will cover
Highways Asset Management and maintenance, Traffic Management, Transportation, and parking
services.

Your role includes significantly raising standards across our Highways and Transportation portfolio,
contributing to improved outcomes across all aspects of the service. Additionally, you will ensure our
services support the Council’s emerging new ways of locality working.
You will also establish and maintain strong links with Planning Services to ensure that transportation
considerations are fully integrated into the planning and development process. This collaboration is
crucial for creating sustainable and well-coordinated infrastructure projects that meet the needs of our
growing community.
On a day-to-day basis, you will be “hands-on”, leading a team of professionals responsible for all elements
of the Council’s Highways and Transportation functions. You are specifically accountable for all service
elements.
Reporting to the Director of Operations, you will provide clear leadership and support to your teams,
fostering a culture of operational excellence. You will focus on innovative ways of working that enhance
the service and reputation of the Council, ensuring our residents remain at the heart of everything we
do.

You will manage an annual budget of approximately £30 million (capital/revenue) and provide leadership
and direction to your staff. Your expertise in compliance will be crucial in leading our statutory and
regulatory requirements across strategic highways, transportation, maintenance, and planned works,
ensuring safe operations. You will share knowledge and best practices, providing data and insights to
foster a culture of compliance and adherence to statutory standards.
Key Accountabilities
Provide strategic leadership and management for a portfolio of transport services aligned with
Council priorities and financial targets.
Develop and implement a coordinated strategic infrastructure delivery strategy, integrating all
Council areas into long-term planning.
Lead statutory and regulatory activities to maintain a safe, efficient, and effective transport
network, ensuring compliance with policies and legislation.
Ensure the service contributes to Council priorities and pledges, embedding the Council’s culture,
behaviours, and values.
Provide expert technical advice on highways, transportation, and flood management to planning
applications and development proposals.
Simplify complex legislation and provide strategic advice to senior leaders, including Elected
Members, the Chief Executive, and the Corporate Leadership Team.
Manage and deliver the Council’s statutory compliance across Highways and Transportation
services, incorporating performance monitoring and robust action plans.
Take strategic responsibility for large revenue, staff budgets, and capital investment
programmes, ensuring efficient service delivery.
Proactively manage service budgets, forecasting expenditure and ensuring affordable plans align
with the annual budget and Medium-Term Financial Plan.
Identify and secure external funding sources to deliver key strategic infrastructure projects.
Work collaboratively with senior officers, elected members, partners, statutory bodies, and local
authorities to achieve agreed outcomes.
Coordinate and manage external consultants and partners, ensuring effective contribution and
understanding of roles and responsibilities.
Engage with key local, regional, and national bodies to support strategic objectives related to
place-making.
Lead the development and delivery of activities that contribute to local economic growth through
strategic infrastructure projects.
Promote a “one Council” strategy to avoid siloed operations and achieve more effective
outcomes.
Develop and deliver the highways capital programme and major projects through existing and
new contractual arrangements, ensuring oversight and sound financial management.
Foster a culture of operational excellence with a strong customer focus, delivering value for
money services.
Lead a risk-based approach to delivering strategic transport and infrastructure projects,
maximizing external funding opportunities.
4
Oversee end-to-end commissioning of highways and transportation work streams, ensuring
robust contract management and performance monitoring.
Lead, support, mentor, and coach operational staff, ensuring compliance with performance
management systems and HR policies.
Role model the Council’s priorities, ways of working, and values, ensuring they are embedded
across the service.
Ensure equalities are embedded in all professional and managerial roles, adhering to Council
policy.
Operate within the Council’s governance, financial, and legal frameworks, providing strategic
advice to senior leaders.
Participate in cross-organisational risk management and emergency planning activities.
Manage data securely in compliance with legislation such as GDPR and the Freedom of
Information Act, promoting transparency.
Be accountable for all quality and performance metrics related to commissioned property
maintenance activities.
Integrate external best practices into service development and delivery.
Provide performance reports to senior management, including insights, forecasts, trend analysis,
and efficiency opportunities.
Lead and contribute to the delivery and implementation of specific capital projects as required.
Supplementary Accountabilities
To be the council’s lead technical officer on all aspects of Highways and Transportation services.
To embed commercial awareness throughout the Highways and Transportation team to
recognise the impacts on its day to day work in unlocking better outcomes for our communities.
Embeding and maintaing rigour of key service performance indicators and service outputs which
exceed local targets and contribute to the financail resilience of Swindon Borough Council.
Through your visibility as a leader, provide clear direction and a motivational and inspirational
environment for teams and individuals to develop.
Chair project boards and working groups as required associated with the delivery of key
projects and strategic transport priorities for Swindon Borough Council and its partners.
To carry out such other duties as may be expected by a senior officer at this level.
To deputise for the Director of Operations and Corporate Director when requested.
As a line manager, to ensure that the organisation’s health, safely, equality, diversity and
inclusion policies are fully implemented at all times and in all aspects of service delivery and
employment.
As a member of the Operational Senior Management team, adopt a collaborative and supportive
approach, maintaining up to date professional knowledge and providing advice and assistance to
colleagues as required.

Knowledge & Experience

Candidates must have substantial knowledge and experience in the following areas of business and will
be required to provide evidence of this:

Significant senior management competence in managing operational services within Highways
and Transportation setting or related field with a proven track record of leadership and strategic
planning within a local authority or similar public / private sector environment.
A proven ability of successful change management, implementing and delivering new working
policies and practices alongside significant cultural and structural change that deliver improved
services for customers in a more efficient way.
Ability to work across organisational and professional boundaries, to contribute to the
establishment of the desired organisational culture, to partnerships and to challenge
inappropriate behaviour.
Proven experience of successful financial management including budget formulation, including a
track record of improving services, managing complex budgets, involving a range of funding
streams, and delivering value for money.
A proven track record of establishing and sustaining a performance management culture,
supported by effective and efficient management information systems
Able to deal with ambiguity and the pace of change within local government, confidently making
and standing by decisions in challenging situations and persisting with flexibility in the face of
setbacks
Track record of developing staff, building effective teams and leading multi-disciplinary
professional staff to achieve organisational aims and objectives
Experience to lead and manage high-profile front-line services to our communities
Experience of contract management and major public realm infrastructure scheme delivery
Extensive experience of supporting decision makers, including Councillors and statutory
consultees and strategic partner organisations to achieve positive outcomes
Ability to make site visits throughout the Borough and attend meetings outside the Borough.
Qualifications
Educated to degree level or equivalent qualification with considerable relevant senior
management experience in an appropriate related Highways and transportation setting.
Membership of, or eligibility for membership of, a relevant professional body such as ICE, CIHT,
IHE or equivalent knowledge and practice gained through experience
Management qualification
Evidence of continuing professional development, leadership and personal
Competent working knowledge of Prince 2 Practioner or knowledge of “programme and project
management techniques” within a similar digital environment
Decision Making
The postholder has delegation of powers as head of Highways and Transportation services to
make significant, complex, decisions and must be aware to manage corporate risks.
The postholder must take effective decisions quickly and act on their own initiative in order to
resolve problems. Effective delegation across the team will be essential to empowering the team
to provide efficent customer focused services.
The postholder must be able to quickly get to the heart of issues and accurately assess and
manage risk
6
The postholder must shows creativity in using intellectual capital and resources to deliver cost
effective services
The postholder will be accountable for the successful operational delivery of the services and by
extension to cross council transformational priorities.
Through developing and reviewing Highwys and Transportation strategies, the postholder must
ensure decisions taken are based on clearly defined needs of the council (and our wider
community) ensuring both short, mid and long term requirements are planned for.
Creativity and Innovation
Constantly reviews ways of working and identifies opportunities to improve the quality of work
of the service
Identifies creative solutions to Council-wide issues and takes action to implement them
Shows creativity in using resources to deliver cost effective services, engaging external experts
where relevant, and looking beyond the boundary of current service delivery
Continually identifying, evaluating and implementing innovative new areas of partnership
working where it is beneficial to Swindon

Job Category : Social Care Qualified
Job location: Godfrey Road , Newport, South Wales, NP20 4UR, Newport City Council
Hours per week: 37
start date: Immediate start
Salary: £20.31 per hour

Experience
Be able to demonstrate experience of working with young people in a relevant social care setting or undertaking voluntary work with this client group.
Demonstrate an understanding of Assessment and Care Planning Management.
Have experience of working with or supporting children with a disability

Aptitude & Skills
Be able to work within a complex professional environment.
Be able to work under pressure and handle sometimes conflicting demands.
Be able to work directly with professionals in the team undertaking joint tasks.
To understand the boundaries of the role.
Be able to work alone and use initiative within boundaries set by Team Manager.
Be able to communicate effectively verbally and in writing with colleagues.
Hold a current driving Licence

Job title: Repairs Surveyor – Engineering & Surveying
Job Category : Engineering & Surveying
Job location: Darby Close, Cheney Manor Industrial Estate, Swindon, SN2 2PN, Swindon Borough Council
Hours per week: 37
start date: Immediate start
Salary: £33.64 per hour

Job Purpose
Supervision of the building maintenance team (as per Structure). Ensure the team is working safely
and are complianlainant with Swindon Borough Council s Health and Safety Policy. To work with the
responsive repairs building maintenance surveyors toin successfully delivering of the repairs
service.
Key Accountabilities
? To coordinate and supervise building maintenance operatives to ensure the most cost
effective and economical use of resources. and a Advisce the repairs Managers of the level
of resources required foron individual jobs.
? Ensure that all work is carried out within priority period and to a high standard.
? Pre-inspect work to identify work content, duration and materials required. Wand where poor
descriptions may cause delays, and liaiseon with surveyors to clarify before works
commence. thus reducing failure to complete.
? Produce detailed schedules of works and specify the requirements of the job in order to
enable the in house workforce to carry out the works.
? Pre-order non-stock materials and stock materials for larger or more complicated works so
that they can be collected from the stores on the day the works commence or arrange with
wholesalers to deliver to site when required.
? To monitor the delivery of repairs in line with agreed policies and performance standards.
2
? Work with the planners to ensure works are correctly appointed with adequate time allocation.
? To carry out site compliance inspections to ensure that ladders, portable appliances, fire extinguishers, first aid kits, personnel protective equipment are within their inspection dates. Check that daily van checks have been carried out.
? To work with the Building surveyors in diagnosing building repair solutions for corporate assets.
? Carry out post inspections of selected completed works to ensure materials, time and plant have been correctly claimed and investigate complaints of poor workmanship.
? The organisation and control of contractors engaged by the building maintenance department.
? Work with the repairs co-ordinator in reporting to the Area Managers the post inspection and health and Safety inspections results.
? Assist repairs business support with any completed work queriries.
? Answering of any correspondence with respect to repairs and maintenance complaints and enquires about service delivery relating to the Council s housing stock from:
Tenants and leaseholders
Tenants representatives
Members of Parliament
Members of the Council etc.
? Attend Council tenancy and public meetings including assisting in preparing any necessary reports, giving verbal advice and recommendations with respect to technical policy matters.
? Provide evidence to the Police and Judiciary in respect of relevant issues.
? By working with the planners for your area monitor and manage the availability of appointment slots and the correct and effective delivery of the out of hour s service.
Supplementary Accountabilities
? Promote customer care, equality and diversity best practice including arranging training for the building maintenance team.
? Attend information events and meetings outside normal office working hours and at weekends as and when required
? Deputise for other supervisors and repair surveyors to ensure essential service delivery cover
Formatted: Indent: Left: 0 cm
3
is maintained
? Participate in continuous professional development.
? In accordance with the provisions of the Health & Safety at Work etc. Act 1974 and the
Management of Health & Safety at Work Regulations 1999 you must take reasonable
care so as not to endanger yourself or other persons whilst at work. You must also cooperate
with the Council to enable it to comply with its statutory duties for health and
safety.
? Undertake any other duties that can be accommodated within the grading level of the post.
Housing is committed to working in a manner which does not discriminate against any individual
or group regardless of ethnic origin, sexual orientation, disability, age, religion or gender.
NOTE:
This job description is intended as a general guide to the duties attached to the post and is not an inflexible specification. It may therefore be altered from time to time to reflect the changing needs of the department, always in conjunction with the post holder.
Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:
? Experience in coordinating and delivering a wide range of building repairs.
? Experience in working with both direct and indirect labour.
? Knowledge in diagnosing building faults to a wide range of buildings.
? Experience of delivering to budgets.
? A working knowledge of construction related health and safety regulations.
? A working knowledge of planning and building regulation regulations.
Qualifications
? Delivery expertise in maintenance.
? Current driving licence.
Decision Making
? Prioritising of resources.
? Diagnosing and recommending repair solutions.
? Deciding on most cost effective repair to be carried out.
? Approving expenditure on Repairs delivery.
? Initiating corrective action for poor performance.
4
Creativity and Innovation
? Identifying and introducing service improvements.
? Flexibility in delivering the repairs building requirements.
Job Scope
Number and types of jobs managed
Managing directly part of the building maintenance team (12 or more employees)
Typical tasks supervised/allocated to others
Budget Holder
Responsibility up to
50K
Asset Responsibility:
No
Yes
Council owned property
Contacts and Relationships (how the role relates to the work of others i.e. officers, groups, committees, general public, members, partner organisations, internal and external contacts of the council)
? Maintaining good relations with tenants / leaseholders and users of Council owned property.
? Working in a collaborative manner with premises managers of operational Council owned property and tenant and leaseholder representative groups to help solve complex property challenges.
? Producing standard letters, written reports, presentations and form templates.
? Working closely with other delivery partners such as planners, surveyors and managers.
Values & Behaviours
(refer to guidance)
Self- Awareness
? Awareness of one s own behaviour, values, attitudes, strengths and weaknesses.
? Ability to reflect on one s behaviour and change them.
.
Integrity
? Authenticity being yourself and not wanting to look good or avoiding to look bad,
? Leading by example being the role model you wish others to grow in to.
.
Collaboration
? Giving space to others and not imposing own views or judgements
? Enabling development through co-creation and collective learning
5
Meaningful Relationships
? Is compassionate and accepting of others
? Connecting with others at an honest human level
.
Resilience
? To be aware of and utilise personal strengths and resources to endure tough times
? Keeping a positive outlook and using challenges as personal growth
Clarity of Intention
? Clear and effective communicator
? Is purposeful and makes decisions
Other Key Features of the role (working environment / emotional / conditions i.e. regular outside work, unpleasant or hazardous conditions, practical demands such as standing, carrying or working in constrained positions, potential verbal abuse and aggression from people, or risk of injury)
? Telephone and face to face dealings with tenants and leaseholders who are complaining about poor service delivery
? Managing and negotiating contractual claims with contractors
? Ability to make site visits to inspect building premises throughout the Borough

Job title: Construction Officer – Compliance (Grade 7) – Building Services & Maintenance
Job Category : Building Services & Maintenance
Job location: The General Offices, Steel Works Road, Ebbw Vale, Blaenau Gwent, NP23 6DN,
Blaenau Gwent County Borough Council
Hours per week: 37
start date: Immediate start
Salary: £18.72 per hour

Principal Job Purpose
Responsible to: Assistant Team Manager (Building Assets)
Responsible for: Arranging and managing all the statutory testing surveys for the authorities buildings, to ensure full compliance with the regulations, (e.g. Asbestos re-inspections, mansafe system testing, safety glazing surveys, roller shutter doors and automatic doors servicing etc).

Principal Accountabilities

1. Manage the statutory testing for all local authority buildings to ensure all necessary surveys are undertaken at the required intervals.
2. Manage any work that comes from the statutory survey reports.
3. To undertake asbestos management in buildings and ensure that the Authority does not breach regulations or expose officers or the public to risk for asbestos.
4. Work with colleagues in the authority to manage compliance of buildings with contractual terms of Tenancy agreements, and report breaches to senior management for follow-up action.
5. Implement the Division s responsibilities for Health & Safety.
6. Adhering to current asbestos regulations, legislation, specifications, British Standards, Codes of practice and CDM Regulations.
7. To act as Clerk of Works for construction projects of ranging complexities.
8. Liaise directly with officers, senior management, building occupants & the public in relation to site safety issues, construction defects and to ensure that buildings are designed to be constructed, operated, maintained and demolished safely.
9. Undertake management & administration of minor works projects and to assist in Building Surveying duties.
10. Liaise directly with Contractors, subcontractors & HSE in relation to Asbestos issues.
11. Attendance at meetings with clients, senior management, external agencies, consultants and contractors.
12. Maintain Continual Professional Development to keep aware of revised legislation, new building products etc.
13. Motivate, encourage the development of staff.
14. Assist in the preparation of Departmental & Corporate Plans and Policies.
15. Undertake any other duties that may be required.
16. To comply with the relevant sections of the Authority s policy statement on Health, Safety and Welfare at Work.
17. To adhere to the principles of the Corporate Equality Policy and ensure commitment to anti- discriminatory practice.
18. To assist Building Services Engineers including CAD, preparation of specifications etc.
    Person Specification Non-Managerial
19. Qualifications & experience Assessment Method
    Qualifications/relevant experience Essential / Desirable Application Form Interview Other (please specify) Probationary Period
    A minimum of HNC / HND or equivalent qualification / or time served in Construction / Building Assets discipline. Essential ?
    A degree in closely related discipline and full membership of an appropriate professional body. Desirable ?
    Extensive knowledge of dealing with issues in one or more of the following areas: Asbestos, Construction, Building Surveying, CDM, Clerk of Works duties, Mansafe Systems, Safety Glazing.

Essential
Experience of statutory testing in commercial buildings. Essential ? ?
Experience of dealing with all aspects of building construction / building assets and design in a non- domestic context. Essential ? ?
Asbestos P402 and or P405 Qualification Desirable ? ?
Experience of working in a local authority environment. Desirable ?
Other experience
Able to undertake duties of a physical nature as specified and be capable of dealing with site issues including inspections, people face to face or over the phone. Desirable
Knowledge/Skills
Excellent IT skills, proficiency with e-mail and Microsoft Office software, Essential ? ?
Ability to use CAD software Desirable ? ?
Ability to produce clear, concise and attractive project documentation Desirable ?
Dealing with people face to face Essential ? ?
Candidates must me able to demonstrate an ability to work on their own initiative Essential ?

Job Category : Social Care Non-Qualified
Job location: Spruce Tree Grove, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 9AU
Hours per week: 15
start date: Immediate start
Salary: £12.59 per hour

The Pre-school Assistant will assist the leader and Deputy in all areas of work in the day to day running of the setting. This will include ensuring safe, stimulating play for each individual child; fulfilling legal and statutory requirements; contributing to and implementing pre-school policies; in addition to acting as a key worker for a group of children or a one to one support worker for children with Additional Learning Needs

The candidate MUST have a Level 3 Childcare qualification and a clear Enhanced DBS check

Job Title : Arboricultural Officer LBS-009
Job Category : Environmental Services
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.31

Provide a customer focussed borough wide arboricultural service through the development of contract arrangements, monitoring and work scheduling for Highways, Housing, Parks and others as necessary. Ensure the success of the service through contract monitoring and administration, strategy development, performance management, quality assurance and effective budget management.

Knowledge, including educational qualifications:
Essential
The post holder will be expected to have a relevant
arboricultural qualification minimum to level 4 or what was
previously level 3. In depth experience in an appropriate
field can be substituted for formal qualifications
Knowledge of all aspects of contract specification, letting,
monitoring and associated processes and procedures
Understanding of the role of trees in an urban environment
Knowledge of Surveying, work identification, pricing and scheduling
Understanding of legislation, standards and professional guidelines relevant to the post
Knowledge of health and safety practices and procedures
and how they operate in Arboricultural Services
Understanding of financial and administrative information systems

Experience:
The post holder would be expected to demonstrate
experience of managing and co-ordinating arboricultural
contracts.
Management of contracts with a minimum annual value of £1 million
Delivering contracts in partnership with contractors and customers
Financial management to include budget preparation and monitoring
Use of computer spreadsheets, database, word processing
applications and contract monitoring and reporting software e.g. ‘Confirm’ (with training)
Preparation of complex reports

Aptitudes, Skills & Competencies:
Organise plan and prioritise workloads effectively
Be flexible and responsive to the needs of the service
Work independently and as part of a team
Define problems and produce innovative solutions against financial constraints

Communicate effectively both orally and in writing with a
wide range of people including members, senior officers, and community representatives

Negotiate where interests conflict
Represent the unit both within the Council and externally

Job Title : Building Surveyor (Voids)*
Job Category : Interims
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £271.59 per day

To be responsible for a specific work stream within the Asset Management team, providing a professional housing surveying service for the repair, maintenance, improvement and re-servicing of council owned, managed and leased stock in accordance with Newham Council’s policies and procedures, providing an effective responsive repair, planned maintenance and project management service for the organisation.
Job Context

1. The post holder reports to the either the Major Works & Voids Manager or the Disrepair & Special Projects Manager.
2. The post holder, depending on the team speciality, will be responsible for special projects, disrepair, estate improvement, asbestos management and minor works OR reactive and planned repairs, voids and fire damage.
3. The post holder will take the lead in areas for which the team is responsible and will include coaching other members of the team.
4. The post holder may be required to work evenings, weekends and occasional public holidays, in order to ensure consultation and service requirements are met.

IMPORTANT INFORMATION FOR APPLICANTS
The criteria listed in this Person Specification are all essential to the job. Where the
Method of Assessment is stated to be the Application Form, your application needs to
demonstrate clearly and concisely how you meet each of the criteria, even if other methods
of assessment are also shown. If you do not address these criteria fully, or if we do not
consider that you meet them, you will not be shortlisted. Please give specific examples
wherever possible.

KNOWLEDGE:
High level of numeracy and verbal skills to enable the post holder to undertake duties of the post.
Good Knowledge of Building Regulations,Control of Asbestos Regulations 2012 and
Health & Safety legislation.
Good knowledge of disrepair legislation.
Knowledge of HHSRS legislation.
Understanding of Landlord and Tenant
legislation
Good knowledge of leasehold issues within social housing

QUALIFICATIONS:
Formal training in one or more of the
following areas:
a) building technology/construction
b) repairs
c) estimating
d) contractual matters
The level attained should be at least at the
level of HND or HNC

EXPERIENCE:
Considerable experience of building
inspection work, identifying faults, Preparing
reports/specifications.
Considerable experience of supervising
building works.
Experience in dealing with disrepair claims.
Including attending court.
Experience of successfully running
contracts.

SKILLS AND ABILITIES:
Good IT skills.
Ability to write and prepare contract documentation.
Ability to gain access to awkward places, climb ladders and scaffolding.
Ability to write clear, concise and accurate reports.
Ability to work to targets.
Ability to work with a variety of service users.
Ability to manage budgets effectively

Job Category : Interims
Location : London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £271.59 per day

To be responsible for a specific work stream within the Asset Management team, providing a professional housing surveying service for the repair, maintenance, improvement and re-servicing of council owned, managed and leased stock in accordance with Newham Council’s policies and procedures, providing an effective responsive repair, planned maintenance and project management service for the organisation.
Job Context

1. The post holder reports to the either the Major Works & Voids Manager or the Disrepair & Special Projects Manager.
2. The post holder, depending on the team speciality, will be responsible for special projects, disrepair, estate improvement, asbestos management and minor works OR reactive and planned repairs, voids and fire damage.
3. The post holder will take the lead in areas for which the team is responsible and will include coaching other members of the team.
4. The post holder may be required to work evenings, weekends and occasional public holidays, in order to ensure consultation and service requirements are met.

IMPORTANT INFORMATION FOR APPLICANTS
The criteria listed in this Person Specification are all essential to the job. Where the
Method of Assessment is stated to be the Application Form, your application needs to
demonstrate clearly and concisely how you meet each of the criteria, even if other methods
of assessment are also shown. If you do not address these criteria fully, or if we do not
consider that you meet them, you will not be shortlisted. Please give specific examples
wherever possible.

KNOWLEDGE:
High level of numeracy and verbal skills to enable the post holder to undertake duties of the post.
Good Knowledge of Building Regulations,Control of Asbestos Regulations 2012 and
Health & Safety legislation.
Good knowledge of disrepair legislation.
Knowledge of HHSRS legislation.
Understanding of Landlord and Tenant
legislation
Good knowledge of leasehold issues within social housing

QUALIFICATIONS:
Formal training in one or more of the
following areas:
a) building technology/construction
b) repairs
c) estimating
d) contractual matters
The level attained should be at least at the
level of HND or HNC

EXPERIENCE:
Considerable experience of building
inspection work, identifying faults, Preparing
reports/specifications.
Considerable experience of supervising
building works.
Experience in dealing with disrepair claims.
Including attending court.
Experience of successfully running
contracts.

SKILLS AND ABILITIES:
Good IT skills.
Ability to write and prepare contract documentation.
Ability to gain access to awkward places, climb ladders and scaffolding.
Ability to write clear, concise and accurate reports.
Ability to work to targets.
Ability to work with a variety of service users.
Ability to manage budgets effectively

Job Category : Social Care Qualified
Location :Plough Lane, Hereford, Herefordshire, HR4 0LE, Herefordshire Council
Hours Per Week : 37
Start Date : Immediate start
Salary: £35,235 – £39,513 (plus market supplement of £5,000 per year)

The role
We are looking for experienced Social Workers to help us on our improvement journey.
We currently have vacancies in the MASH team.

Our priority in Herefordshire is to keep children safe and give them a great start in life. It’s the priority for the council, our partners and for all of us who work in Children’s Wellbeing.
How do we do this? By having dynamic, dedicated, passionate and professional staff who work in a culture that focuses on what we can achieve with children, what they can achieve themselves, and the relationship we build with families and partners to enable this. We have invested heavily in training and developing staff – we believe in investing in you so you can be the best you can be!
Herefordshire has a really strong team ethos. Our teams are passionate about the work they do and the positive difference they and the teams they are in make to people’s lives. This is all underpinned by the focus and support from their managers and the council as a whole.
MASH is the Multi Agency Safeguarding Hub based at Plough Lane. You will be office based working alongside colleagues from Health, Education and Police. You will be part of a team that screens all referrals and make recommendations of how to proceed within tight timescales. You will need the skills of communicating with service users, colleagues and agencies.
MASH Social Workers will also screen police notifications of domestic abuse incidents and discuss these as part of the domestic abuse hub with other partner agencies from health, police, education, early help and Women’s Aid.
Herefordshire is on a journey and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve and protect the children and young people within it.
You will be fully qualified (DipSW, CQSW, CSS or equivalent), with a minimum of 2 years’ experience in statutory social care. With honed skills in assessment, report writing, and managing a complex caseload, you will be dedicated to improving the lives of children and families within Herefordshire.

We Offer
A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
Social Worker starting salary of £33,945 – £38,223 (plus market supplement of £5,000 per year £38,945 – £43,223)
Welcome payment £5,000 for experienced social workers joining our children’s teams
Relocation packages: support of up to £10,000
Pension Scheme Enrolment in the Local Government (LGPS)
Professional development: protected time and budget to support social workers develop themselves and their careers.
Career progression: clear pathways to progress to senior social worker level
Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
Employee Assistance Programme: 24/7 access to support and counselling
Payment of professional membership fees
Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

About Us
Herefordshire is a beautiful, historic county located in the heart of the Marches on the border with Wales. We are one of the most rural and sparsely populated counties in England with a wealth of unspoilt countryside, distinctive heritage, and lively and attractive market towns.
Our priority in Herefordshire is to keep children safe and give them a great start in life. It’s the priority for the council, our partners and for all of us who work with Children & Young People.
How do we do this? By having dynamic, dedicated, passionate and professional staff who work in a culture that focuses on what we can achieve with children, what they can achieve themselves, and the relationship we build with families and partners to enable this. We have invested heavily in training and developing staff in our relational practice approach with our improvement partner Leeds City Council, so it’s an exciting time to join Herefordshire – we believe in investing in you so you can be the best you can be!

Herefordshire has a really strong team ethos. Our teams are passionate about the work they do and the positive difference they and the teams they are in make to people’s lives. This is all underpinned by the focus and support from their managers and the council as a whole.
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.

Come to Herefordshire and join the journey.

Job Category : Social Care Qualified
Location :Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week : 37
Start Date : Immediate start
Salary: £35.27 per hour

Swindon Borough Council currently require Experienced Social Workers within the Family Safeguarding Service. The team work within pods to optimise the management, oversight and support to all Social Workers. There are 5 Social Workers and 1 Manager per POD. Social Workers must have with experience and skill to: Undertake comprehensive assessments including parenting assessments in a timely way to inform development of outcome focused care plans with Children and their Families. Undertake care proceedings within the court, both private and public. Initiate and complete within court timescales and achieve permanency plans for children including adoption. Understand and respond to complexity of risks and are required to evidence on records, including providing analysis of their interventions with children and families. Please note that candidates living 50+ miles from Swindon are entitled to claim a flat rate of 100 per week to use towards either accommodation or mileage.

Job Title : Adults – Social Worker Older People (Grade 11)
Job Category : Social Care – Qualified
Location : Newtown Ladywell House, Powys County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: approx £35

Agency Social Worker required full time, base will be Newtown locality to support with undertaking assessments and possibly MCA and BI work. Hourly rate approx £35 ph. Flexible working available.

Experience

⦁ 12 months post qualifying experience of working with Older People and their and carers

⦁ Experience of undertaking assessments of need and identifying and managing risks.

⦁ Experience of complex casework

⦁ Experience of care management across the range of health and social care settings

Knowledge

⦁ Understanding of the needs of Older People and their carers
⦁ Understanding of safeguarding and the issues affecting Older People and their carers

⦁ Knowledge of current legislation, national guidance and best practice relevant to the post.

⦁ Knowledge and implementation of the Mental Capacity Act

Qualifications & Training

⦁ Appropriate social work qualification (i.e. Degree in Social Work, DipSW or equivalent).

⦁ Registration as Social Worker with CCW/CQC

Commitment to undertake appropriate CPEL
Safeguarding Requirements

⦁ Requirement to undertake an Enhanced DBS Check

Skills

⦁ Good communication skills, written and verbal.

⦁ Good IT skills.

⦁ Ability to organise, prioritise and manage a caseload.

⦁ Ability to build and maintain partnerships

⦁ Ability to manage crisis, conflict resolution and challenging behaviours

⦁ Ability to demonstrate a commitment to equal opportunities and non-discriminatory practice.

⦁ Commitment to the principles of confidentiality.

⦁ Must have knowledge and commitment to the principles of social care as embodied in relevant legislation.

Job Title : Social Worker Hospital Worker
Job Category : Social Care – Qualified
Location : Newtown Ladywell House, Powys County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £29.64

The role will be to facilitate hospital discharged mainly at Royal Shrewsbury Hospital, (RSH) although county wide travel maybe required to support the wider team. The allocated worker will undertake proportionate assessments and complete subsequent care plans in order to identify needs. MCA/BI for complex discharges. liaising with health board colleagues on a daily basis. Ideal candidate will be able to place themselves within RSH on a daily basis or as required. Pay rate £35ph.

Experience

⦁ Post qualifying experience of working with Older People/younger adults and their carers

⦁ Experience of undertaking assessments of need and identifying and managing risks.

⦁ Experience of complex casework

Experience of care management across a range of health and social care settings

Knowledge

⦁ Understanding of the needs of vulnerable adults and their carers

⦁ Understanding of safeguarding and the issues affecting vulnerable adults and their carers

⦁ Knowledge of current legislation, national guidance and best practice relevant to the post.

⦁ Knowledge and implementation of the Mental Capacity Act

Qualifications & Training

⦁ Appropriate social work, health or allied health practitioner qualification (i.e. Degree in Social Work, DipSW or equivalent).

⦁ Registration as Social Worker with Social Care Wales/CQC

Safeguarding Requirements
Requirement to undertake an Enhanced DBS Check
Skills

⦁ Good communication skills, written and verbal.

⦁ Good IT skills.

⦁ Ability to organise, prioritise and manage a caseload.

⦁ Ability to build and maintain partnerships

⦁ Ability to manage crisis, conflict resolution and challenging behaviours

⦁ Ability to demonstrate a commitment to equal opportunities and non-discriminatory practice.

⦁ Commitment to the principles of confidentiality.

⦁ Must have knowledge and commitment to the principles of social care as embodied in relevant legislation.

Other requirements

Possess a full driving licence and can travel extensively around the county

Job Title : Grounds Operative (Grade 14)
Job Category : Manual Labour / General Industrial
Location : Deane Depot, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 07:00
End Time : 16:30
Salary: £11.98

Agency worker required for carrying out grounds maintenance work to include grass cutting, hedge cutting, shrub pruning, weed removal, litter picking, bin emptying and vegetation clearance.

Qualification
Essential
Good standard of education
Level 2 Certificate of Competency in the safe use of ride-on lawnmowers
Full UK Driving licence.
Desirable
NVQ level 2 in Horticulture.

Job Category : Social Care & Health Qualified
Location : Civic Centre, Torfaen Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £29.55

Social Worker required to fill a vacancy in a well established children’s services locality team
casework shall include CASP, Child Protection, Long term CLA and Court work if and when required.
One day a week supporting on a Duty rota; answering phone calls, taking messages and deputising in the absence of others if required.
Average of 2 days a week office based and other 3 days working from home.

Job Category : Social Care & Health Non-Qualified
Location : Central Library, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 10:00
End Time : 18:00
Salary: £13.24

Supervised Contact Worker to work within our Children’s Contact Centre Service (across various venues within the London Borough of Bromley)

Hours:
• Full Time (36 hours per week) Monday to Friday 10am to 6pm

The main purpose of the role is to observe and supervise contact between children and family members, or friends, either within our Children’s Contact Centres/ Children and Family Centres or in the local community, and occasionally in the family home.

The candidates will have good report writing skills in order to accurately and factually describe observations of contact. They will be required to identify the strengths of those attending as well as all potential risks intervening, where necessary, to reduce or remove any harm or abuse, therefore an awareness of families and family dynamics, along with a good understanding of child development is key.

The ability to use the full range of MS Office and databases alongside attention to detail and high levels of accuracy are required.

Our Centres are open 10am to 6pm Monday to Friday and 9am to 5pm at the weekend.

Job Category : Revenues / Benefits
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.31

In this role you will predominantly be supporting disabled people (or households with a disabled person) to access a full range of welfare benefits, discretionary support, reductions and exemptions. You will also lead and/ or attend Tribunal hearings.

Knowledge, Skills and Experience:

1. To have and maintain a detailed working knowledge of law, practice, council
   policy and guidance relating to:
   o Personal Independence Payments
   o Disability Living Allowance
   o Severe Disability Premium
   o Carers Allowance
   o Attendance Allowance
   o Other disability benefits for carers
   And have experience with completing these forms on behalf of clients.
2. To have and maintain a detailed working knowledge of law, practice, council
   policy and guidance relating to other financial support, such as:
   o Housing Benefit
   o Council Tax Benefit and Council Tax Reduction
   o Housing
   o Welfare Reform
   o Tenancy
   o Lettings
   o Benefits advice
   Debt and money management
   o Income maximisation
   o Security of tenure
   o Discretionary schemes: DHP, HDCSS and CTRHDS
   o East London sub-region and Pan London region
3. Ability to manage own workload and manage conflicting priorities in a pressurised
   working environment that are subject to frequently changing circumstances in
   order to achieve targets within challenging timescales.
4. Good organisational skills and the ability to prioritise your workload to deliver to
   tight deadlines, targets and performance standards.
5. Excellent verbal and written communication and presentation skills and the ability
   to communicate effectively with a range of audiences including partner services
   and agencies and the ability to explain complex processes in simple language.
6. Experience of customer service; in dealing with people on the telephone and in
   person
7. Experience of effective partnership working with agencies and stakeholders and
   the proven ability in engaging, negotiating and consulting with a wide range of
   audiences.
8. Ability to exercise good judgement.
9. Experience of reflective practice and peer support.
   10.Comfortable with change, welcoming it as an opportunity to grow.
10. Ability to look positively for solutions rather than obstacles.
    12.Ability to travel around the borough in order to attend community events.
    13.Experience of working flexibly to meet the needs of the service and its customers.
    14.Experience of assisting vulnerable and challenging customers.
    15.Ability to mediate and negotiate effectively.
    16.Experience of dealing with and advising customers in a user-centred manner.
    17.Ability to adapt to new legislative, technological and financial developments whilst
    maintaining services outcomes in periods of change
    18.Ability to analyse and understand complex information.
    19.Experience of building positive relationships with a range of both internal and
    external customers and stakeholders.
    20.Experience of cross-organisational working, taking into account the views of
    others and arriving at solutions of mutual benefit.
    21.Be available to work outside normal working hours including at weekends if
    required
    22.Must demonstrate an understanding and be committed to the Council’s Equalities
    policy carrying out all duties with regard to the policy.
    23.Must demonstrate an understanding and appreciation of the importance of
    confidentiality.
    24.Must demonstrate an ability to carry out research independently using electronic
    communication systems and other sources of relevant information.
    25.Experience in or ability to learn digital tools such as the LIFT dashboard to
    identify residents in or near financial hardship through a data-driven approach.
    26.Ability to work on projects and contribute to shared outcomes.
    27.Officers involved with Benefits and discretionary awards processi