Childrens Social Worker – Social Care Qualified

Job Category : Housing
Location : Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £20.00

Job Opportunity: Visiting Officer

Join our Financial Assessment / Income and Debt Team as a Visiting Officer! This role spans two services, offering a variety of tasks including:

Purpose of the Role:

Visiting officers provide high level quality, professional and comprehensive visiting collection/assessment service across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.

Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.

Visiting officers should actively support continuous improvement and the implementation of automation and efficient ways of working.

This position will also require the holder to keep up to date with developments and practices in the service.

Dimensions including Structure Chart:

Some supervisory responsibility would be expected to assist with the induction of staff, on the job training of colleagues and students, and the allocation and checking of work.

Expectation that a general knowledge of the area would be quickly developed by visiting officers.

Key Accountabilities:

1. Responsible for delivering, to a high standard, the visiting support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the:

• Inspection of empty or altered property
• Residency checks and other verification of assessment visits
• Visits to assist housebound or vulnerable customers who have no advocacy or family support
• Collection/income related and other council reductions and relief visits.

2. Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
3. Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
4. Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
5. Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
6. Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub.

• Inspecting empty or altered properties
• Conducting residency checks and assessment visits
• Assisting housebound or vulnerable customers without support
• Collecting income-related data and other council reductions

As a Visiting Officer, you’ll provide a high-quality, professional service across the Assessment Hub, following standard procedures with minimal supervision. Access to your own vehicle is essential, and travel expenses will be covered. All visits are local to Enfield, and you’ll need to produce detailed reports.

Requirements:

• Experience in providing a visiting service
• Adaptability and willingness to work across different hubs
• Strong communication skills for explaining complex matters
• Good IT and technical skills
• Commitment to continuous professional development

Essential Knowledge:

• Understanding of collection, income-related assessments, and benefit services
• Knowledge of best practices in income collection and assessment within a local authority
• Familiarity with welfare benefits and value for money principles

Additional Information:

• Start date is flexible
• Enhanced DBS without barring list required
• Candidates must be car owners/drivers

We look forward to working with you!

KNOWLEDGE, SKILLS & ABILITIES (You are not restricted to 2 criteria for each category)
Job Specifics – Skills, Experience
(In this section you should list between 4 and a maximum of 8 essential recruitment and selection criteria and 2 desirable criteria). The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:
• Experience/successful track record of providing a visiting services.
• Adaptable and keen to be part of a pooled resource across the assessment hub
• Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
• Good written and oral communications skills and the ability to communicate complex matters effectively to customers.
• Good IT/Technical skills, knowledge
• Evidence of continuous professional development of skills and knowledge

Desirable:
Experience of collection/assessment related roles
Business administration/professional collection/assessment qualification
Competencies:

1. Influence
   a. Build Relationships
   b. Communicating Information
2. Solving Problems
   a. Investigating Issues
   b. Creating Innovation
3. Adaptability
   a. Resilience
   b. Giving Support
4. Deliver Results
   a. Driving Success
   b. Planning and Managing Resources
   Knowledge
5. A good understanding of collection, income-related assessments and benefit services delivered across the Council
6. A good knowledge of best practice approaches in collection/assessment of income related and other reductions within a local authority environment
7. A good understanding of welfare benefits and best practice approaches to aligning decision making with value for money principles
   Qualification(s)
8. Business administration/Local Government professional qualification in collection/benefit/welfare reform services or equivalent