Frontline Support Officer PO1

Job Category :   Social Care & Health Non-Qualified

Location : WOOD GREEN LIBRARY,  London Borough of Haringey

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £19.95

to work as part of the frontline student support services in Haringey Learns. To engage in all aspects of data input, front of house and reception work. to support all aspects of administration from initial meeting, enrolment through to destination, helping to monitor attendance, punctuality and liaise with leadership team. to report data issues when required to relevant leader, to input data onto the management information system. to provide administrative support to tutors, senior tutors, and the leadership team. review absence and submit onto learner track, to use the student database to submit prior learning records for exam purposes. assist the enrolment process, registration and data input during this process ( this is not an exhaustive list and may require other student services related work)

Experience & Abilities

1.            Working as part of a team and with staff groups across the service

2.            Administering systems to support learning

3.            Identifying learning support needs and barriers to learning

4.            Delivering standard educational Information, Advice and Guidance

5.            Understanding of all administrative elements of the learning journey from enrolment to destination

6.            Motivating people and help raise their aspirations

7.            Working daytime, evening and weekends when required

8.            An ability to be solution focused, bring solutions to issues identified rather than being totally reliant on management for the decision-making process

9.            The ability to collaborate and work in partnership either across curricula, in the community or with partners

10.         The ability to adopt a whole service approach and to see the bigger picture

11.         The ability & commitment to supporting inclusion, equality & diversity both in the classroom and with colleagues

12.         An ability & commitment to promoting all-round well-being & active citizenship

13.         Evidencing ongoing CPD

Knowledge & Skills

1.            Planning & organising own workload to meet work priorities

2.            Information technology and to manage an ongoing workload

3.            Strong customer care skills

4.            Ability to use management information systems effectively

5.            Commitment to promoting Equal Opportunities in all areas of work

6.            A commitment to and able to demonstrate knowledge of health and safety issues

7.            Understanding enrolment and initial assessment processes

8.            Thorough knowledge of educational guidelines and legal requirements, and a sound understanding of relevant policies and procedures

9.            Highly organised with the ability to multitask and remain calm under pressure

10.         Creativity and innovation skills

11.         Analytic skills & Conflict resolution

12.         Organisational & Solution focused skills

13.         Good listening skills

14.         Aspiration for learners’ academic excellence

15.         Understanding of the national, London & local strategies for adult skills and community tailored learning and plans set out locally and by the Mayor of London that affect residents/learners relating to their progression routes to employment

Qualifications

1.            Relevant Qualification or equivalent in business administration

2.            GCSE A*- C or equivalent in English & Maths

3.            GCSE A*- C or equivalent in ICT / digital skills

4.            Evidence of additional, relevant academic qualifications related to administration/customer service

5.            First Aid Trained (Training will be provided where required)

6.            Evidence of additional, relevant academic qualifications related to digital skills software such as Excel, Word

Job Title: Reablement Assessment Officer

Job Category:    Social Care & Health Non-Qualified

Location: County Hall, Cardiff Council

Hours Per Week: 37.00

Start Date: Immediate Start

Start Time: 09:00

End Time: 17:00

Salary: £18.85  

Candidate required to start asap. 

37 hrs p/w on a rota basis. 

Role will involve some homeworking/working in the community and in the office.

Duties and Responsibilities

Job Specific Requirements

·         The Reablement and bridging Assessment Officer is responsible for assessing the needs of individuals in their own home, working with them to produce a reablement plan. They will utilise a strength-based approach to ensure the service can meet the individuals needs and their reablement goals. They will determine their wider holistic outcomes and make appropriate referrals to support with these, enabling the person to live independently in their own home. They will identify when other professional input is required e.g., Health, Social Worker or Third sector agencies etc.

·         To maximise independence and achieve Service User defined outcomes/goals within defined time periods, reviewing reablement progress in a timely manner, closing cases at the appropriate time and completing onward referrals to appropriate services if required. The Reablement and bridging Assessment Officer will need to be a highly effective communicator, intuitive and responsive to changes, informing service users and support staff of changes as they occur, ensuring a smooth delivery of service. 

·         The Reablement and Bridging Assessment Officer will be responsible for completing domiciliary care medication assessments and reviews as required.

Education & Training

Educated to NVQ/HSC (or equivalent) Level 4 or above in Health and Social Care Management or equivalent professional qualification. 

Willing to work towards Trusted Assessor level 3 qualification or equivalent Occupational Therapist qualification

Able to register with Social Care Wales

Experience / Knowledge

Experience of working proactively with clients with physical disabilities and/or older people, preferably in a caring and/or rehabilitation environment.

An understanding of the physical and emotional needs in relation to clients’ medical conditions.

Experience of equipment and adaptations

Knowledge and skills of manual handling equipment and techniques.

Skills and Abilities

Assessment skills complying with policies, procedures and statutory regulations.

To be able to demonstrate a person-centred, strength-based, outcomes-focussed approach. 

An ability to communicate effectively in writing or verbally, with colleagues, clients, carers, outside agencies etc.

Ability to organise workload, set priorities, demonstrating good organisational skills in order to effectively manage time and work independently.

Microsoft Office skills. 

Ability to cope proactively with change.