Intensive Housing Management Worker

Job Category : Housing
Location : Uxbridge Road, A2Dominion Group
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 10:00
Salary: £13.00

37 Hour, Specific hours to be discussed.
Purpose
To deliver a high quality intensive housing management service that supports the general maintenance and security of the buildings and meets the needs of vulnerable sheltered housing and supported housing residents whilst achieving performance targets and maximising customer satisfaction, ensuring that all relevant policies and procedures are followed.
Key responsibilities/ deliverables
1. To carry out regular building inspections, identify elements of maintenance required and report repairs to the appropriate department.
2. To help maintain a high standard of cleanliness, safety and security within the building by carrying out regular checks (e.g. patrols and monitoring of CCTV, alarm testing) and maintaining accurate records (e.g. visitor log books, maintenance reporting, etc).
3. To direct service contractors as required, helping to ensure an efficient and cost effective service is delivered to residents and to the organisation as a whole.
4. To be a key holder for the building and to allow/supervise access as appropriate.
5. To assist the Housing Team with viewings and sign-ups.
6. To assist tenants to understand the housing management policies, for example where reporting of ASB would be appropriate
7. To regularly monitor the general safety and wellbeing of residents including sign-posting and referral of residents to support service services where appropriate.
8. To report any concerns relating to safeguarding of vulnerable people using the correct procedures.
9. To develop and maintain constructive relationships with residents, care and support providers, commissioning bodies and others from the wider community.
Knowledge and skills
Experience of a Customer facing role.
Experience of maintaining buildings health and safety requirements including regular inspections and monitoring.
Basic knowledge of welfare benefits, housing benefits, leasehold management
Good level of computer literacy, able to utilise Word, Excel, Outlook and the internet to maximise the efficient use of resources.
Excellent verbal and written communication and interpersonal skills.
Experience of working with vulnerable people and community groups.
Full UK clean driving licence