Building Services Administrator

Job Category : Sec / Admin

Location :Magdalen House, Bootle, L20 3NJ, Sefton MBC

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00
Salary: £12.80

Job Purpose

The post holder will provide administrative support to the Building Maintenance and Home Improvementsservices necessary to ensure the efficient delivery of all its activities.

To deliver the following outcomes

1.        The Council’s key investment projects are delivered

2.        The operation and financial efficiency of the Council’s assets are improved

3.        The opportunities for sustainable development and investment in Sefton are increased

4.        The Council’s assets are maintained

5.        The most vulnerable people are assisted in accessing opportunities

6.        Our services are accessible

Main Duties and Responsibilities

The post holder will contribute to the delivery of a service plan, for their team, which will be managedthrough a performance framework.

The post holder will be required to:

1.        Gain   a   full   understanding   of   the   current   and   ongoing   clerical   and administration needs of the service. Identify and develop systems and procedures necessary to meet these needs.

2.        Maintain systems and procedures necessary to ensure that the Home ImprovementsService effectively and efficiently manage their caseload. Monitor progress on individual cases toensure that output targets are achieved.

3.        Develop and maintain a database for the storage and effective retrieval of information, for casereview and statistical analysis purposes, to individual clients of the services.

4.        Provide a focal point for communications with Home Improvement Clients and others; ensurethat correspondence is relayed efficiently and in a timely manner.

5.        Support in the maintenance of procedures for seeking customer satisfaction information. Input,analyses and provide statistical information as required.

6.        Gain understanding of the roles and duties of Home Improvement colleagues and provide tosupport their workload as required. This may, from time to time, include duties having additional responsibilities.

7.        Maintain and develop a Building Maintenance ‘Helpdesk’ function providing a focal point for Clientswho have reactive maintenance requirements. Process maintenance requests in accordance withdefined procedures and guidelines to works contractor and / or Building Maintenance officer as appropriate.



QUALIFICATIONS/TRAINING

Literacy and numeracy qualifications

E.C.D.L.       or        equivalent      Computer qualification        

EXPERIENCE

General Administrative experience

Experience of administration for Home Improvement Service.          

KNOWLEDGE/SKILLS/APTITUDES

Knowledge

An understanding of the systems, processes and procedures necessary to support a busy office.

Knowledge of Private Sector housing programmes and disabled adaptations including Minor Works

Understanding  of  the  Council’s  Equality and Diversity policies.

 Knowledge of construction services.     

Skills

The  post  holder  must  have  accurate keyboard skills excellent communication skills both written and oral along with a good telephone manner.

The post holder must have the ability to form good working relationships with other internal departments, clients, contractors and the like.

The  post  holder  must  have  the  ability  to gather and assess new information and to use it effectively. Ability to interrogate databases and produce reports

The post holder must have the ability to work

effectively as part of a team and use own initiative with a positive Can Do attitude, organise/prioritise own workload and that of others and working effectively under presure to meet recognised  performance targets/deadlines.