CareFirst Information Assistant G4

Job Title : CareFirst Information Assistant G4
Job Category : Social Care – Unqualified
Location : County Hall, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.27

About The Service
CareFirst is the case management system used by social services and communities staff to record their service user information. The system also provides key performance indicators. The CareFirst Information Assistant provides assistance and support to end users of the CareFirst system.

About the job
To provide a single point of contact for internal / external users of CareFirst to log, expedite and, where applicable, resolve their queries or problems.

What We Are Looking For From You
We are looking for a dynamic, enthusiastic, confident person to join a small team in helping to provide a single point of contact for Children’s Services internal users of the current social care electronic case record system CareFirst.
The successful person will be expected to set up new users and organisations on the system as well booking staff on to the appropriate training sessions. Duties will also include, logging, expediting and, where applicable, resolving queries or problems from users and various data cleansing of records.
Experienced and competent in using PC
Applications, including
Microsoft products.

Experience of providing
application support to staff on a regular basis.

Skills and Abilities
Demonstrate / Give an example of accuracy / attention to detail has been used

Able to prioritise and organise own work