Case Management Officer (SO1)

Job Category : Admin / Clerical

Location :Laurence House – Fifth Floor, Lewisham Council

Hours Per Week : 35.00

Start Date : immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £21.45

We are looking for an experienced  Case Management Officer preferably with Front Door or Hospital Discharge experience to join our busy Front Door Service.

Experience in cross team working and understanding of high demands in ASC is required.

Main Purpose of the job: 

1.         To support adults with care and support needs, their families and carers to make informed choices to live as independently as possible and to achieve their wellbeing goals and outcomes. 

2.         To work in partnership with others, including MWAH providers, community resources to make sure support is appropriately coordinated. 

3.         Help people to help themselves where possible by using a strength-based approach.

Summary of Responsibilities and Personal Duties:

•          To be the key point of contact within Health and Social Care services for eligible clients completing assessments and reassessments of need / resource entitlement within the context of a strength based approach.

•          Provide high quality information to vulnerable adults, carers and relevant stakeholders in order to promote wellbeing and prevention initiatives.

•          Liaise with appropriate health, housing and community stakeholders for the benefit of vulnerable adults around i.e. signposting, referrals, multi-disciplinary working, joint assessments and relevant meetings. 

•          Build and develop relationships with wider partners to conduct person-centered assessments and reviews of  support / care plans with individuals, their unpaid carers and other stakeholders as appropriate.  Or, to act as a point of contact for the client, their unpaid carers or an external support planner / broker who may be developing the support plan.

•          Putting the person at the center of the process, facilitate the selection of support services, activities or other routes to achieve outcomes and meet needs.

•          Support people to find creative, individual and efficient ways of solving problems or challenges in their lives, including strengthening family or social connections.

•          To promote self-directed support and direct payments to all service users and carers.

•          Assist people to make their plans happen by signposting or researching and providing information about local services and opportunities, and negotiating with service providers on people’s behalf if required.

•          Provide people with, or signpost them to, information on rights, choices, self-management, non-statutory support and other provisions which may assist in their well-being.

•          To be aware of, and adhere to all legislative requirements, and maintain an up-to-date knowledge of the care market.

Knowledge 

Of assessment procedures, good practice and asset-based interventions 

Of support planning and personalised and strength-based outcomes

Of arranging and securing personalised services

Of key statutes and guidance underpinning adult social care services including financial assessment and charging

Of The Care Act Eligibility Criteria and its application, and other relevant legislation appertaining to the role

Of personalisation in Adult Social Care and central government guidance for self directed support for disabled and older people

Knowledge of preventative and Enablement approaches that improve independence

Knowledge of the integration agenda, including the reduction, duplication and delaying needs

Understanding of safeguarding, deprivation of liberty, and dignity in care as applicable to vulnerable adults using  social care and health  services

Knowledge of the physical and psychological needs of vulnerable adults and their carers

Knowledge of the role of social workers, occupational therapists and other professional staff within the health and social care context

Knowledge of the range of statutory, voluntary sector, and community based universal services that can support vulnerable adults. 

Aptitude

Able to innovatively plan support and design personalised care solutions for service users and carers. 

Able to assess and manage the range of risks that vulnerable adults may experience.

Able to work in partnership with service users, carers and colleagues

Able to present accurate case information verbally and in writing to service users, carers, colleagues and managers

Able to work within a pressured environment using time effectively to meet individual performance targets

Ability to recognize the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision

Able to work as a member of a team

Skills

Observational skills to review and update the assessed social care needs of vulnerable adults

IT skills across a range of systems and tools e.g. social care client database, e-mail, internet based programmes, word processing. 

Strong literacy / numeracy skills and report writing skills 

Influencing and co-ordination skills to ensure that support services are provided in a timely fashion 

Organisational skills to arrange own work time taking account of progressing urgent work appropriately within a mixed caseload 

Good communication skills to be able to communicate with service users carers and professional colleagues verbally and in writing

Experience

Extensive experience of working in a health or social care environment 

Extensive experience in working with Service Users and their carers, including working with young people age 14-25 if this is the role in question.

Experience of promoting service user independence through the use of equipment, assistive technology, and/or using a reablement approach 

General Education

Evidence of formal development within the field of health or social care, to equivalent of NVQ 3 level, or equivalent experience. 

Personal Qualities

Commitment to underpinning ethical values of service delivery to vulnerable adults, and the principles of personalised social care provision

Adaptable and willing to work flexibly in the best interest of the service user or carer Adaptable and willing to work flexibly in the best interest of the service user or carer

Circumstances

Able to attend occasional evening/ weekend appointments if required 

Post holder may be required to work public holidays and/or weekends 

Physical Generally candidates must meet standard Lewisham requirements for the post.