Customer Contact Officer (SO1)

Job Category : Housing.
Location :Edmonton Centre, Enfield Council.
Hours Per Week : 21.00.
Start Date : Immediate Start.
Start Time : 09:00.
End Time : 17:00.
Salary: £16.05.

“This is a new role within a new team and therefore postholders will need to be adaptable as the service will need to evolve during the implementation process. This role sits within the Outreach Team.
Customer Contact Officers will offer proactive housing advice to households who are homeless or at risk of homelessness, providing a first point of contact for residents with housing related problems. Officers will:
• Offer a reactive service to residents contacting the service for the first time or needing one off advice or assistance
• Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team
The Outreach Team will be flexibly located with core hubs across the borough. Services will also be provided from a wide range of locations including other agencies and these will change over time.
The role is to provide effective, high quality support to customers to help them prevent or relieve their homelessness and then sustain their accommodation by providing specialist advice and support.