Customer Services Information Guide (Contact Centre)

Job Category: – Admin & Clerical

Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council

Hours per week: 29

Start date: Immediate start

Salary: £12.80 per hour

This position has the potential to be made permanent. Monday – Thursday 11am – 5pm. Friday – 11:30am – 5pm. 29.6 hours a week. Hybrid Role – Working in the office 3 days a week and 2 days at home once trained.

Key Accountabilities

• To answer calls from customers, using our Call Centre technologies.
• To answer emails from customers using digital email technology.
• To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
• To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
                                          
                                          
   Knowledge & Experience
• Previous Customer Services experience, preferably in a contact centre environment