Higher Clerical Assistant (Grade 3)

Job Category : Social Care – Unqualified
Location : City of Cardiff Council, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £9.90

Will be required to produce standard letters, interpret and record financial information, and data input. Maintain spreadsheets. Must have a good working knowledge of Word and Excel. Must be able to respond to service users and providers on the telephone in a positive and helpful manner. Must be a team player and be able to work in a busy environment.
Job Specific

1. Assist in the establishment and maintenance of administrative and financial systems in respect of assessment and charges for services; payments to providers and monitoring income.
2. Set up, maintain and adjust payments to providers for services commissioned to meet service users care needs.
3. Set up, maintain and adjust bills to service users for the collection of charges.
4. Monitor income and expenditure and undertake debt recovery arrangements in respect of individual service users and providers.
5. Prepare and issue contracts and contract variations to providers as required.
6. Undertake checks of financial assessments and reassessments to determine individual service user charges where necessary.
7. Answer incoming calls and emails as necessary.
8. Action queries from Case Managers and Service Users where appropriate
9. Update computerised record systems and databases as necessary.
10. Undertake the necessary liaison with providers and other agencies and organisations as appropriate.
11. Provide statistical information as required.
12. Participate in training and staff development.
13. Provide administrative and financial support to case managers and business support finance staff as appropriate.