Housing Options Officer

Job Category : Housing & Planning
Location : Council Offices, Charnwood Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.96

• Investigate and assess the needs of homeless and other housing applicants.
• Determine priorities and allocate properties.
• Offer advice and assistance on housing options and ensure Council policies and procedures are followed in the allocations and assessment process.
• Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Experience
Minimum of one year’s experience in housing or housing related work.
Knowledge of homelessness, void property management, benefit maximisation and rents.
Experience of case work.
The ability to communicate with customers in a variety of ways i.e. face to face, letter, telephone, e-mail etc.
Experience of managing own area/caseload.

Specialist, Knowledge & Ability
Housing Act 1996 and Homelessness Act 2002 and associated guidance.
Ability to work using own initiative and resolve multiagency problems with minimal supervision.
Clear and accurate letter and report writing skills plus ability to produce comprehensive interview notes and witness statements.
Good organisational and time management skills.