Quality Assurance Officer (Gr H)

Job Category : Procurement

Location : Guildhall, Royal Borough of Kingston

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £21.71 

Undertake proactive monitoring of commissioned services at planned and regular intervals with a designated portfolio of services ensuring that colleagues across ASC are appropriately involved and informed

Collate quality assurance information and intelligence from variety of sources including, audits, observations, engagement with service users, carers and service providers through in person visits, telephone and questionnaires to inform safeguarding, contract management, commissioning and procurement activity

Access quality of care and support being provided, and measure against contractual obligations, safety and quality standards

Identify improvement areas and make appropriate recommendations to stakeholders for review and improvement.

Ensure service user and carer feedback is captured and used to drive quality improvements for service users

Raise concerns on service quality refereed by internal team and through monitoring visits to the Councils governance framework

Work with ASC operational teams, relevant professionals and partner organisations on a regular basis to share market intelligence and agree required actions where service quality concerns are identified

Support any necessary action required to manage suspensions or provider failure that will impact service delivery

Develop, monitor and report on service provider action plans and risk assessments to address poor performance