Service Charge Officer

Job Category : Financial
Location : City Reach, Tower Hamlets Homes
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19.01

Job Purpose:

To assist in the calculation of service charge costs under the direction of the Service Charge Manager and/or Service Charge Specialist.

To maintain, identify and allocate cash from the Service Charge suspense account and to appropriate unidentifiable cash as necessary.

To process write-off and write-back requests from Leasehold Services.

Education and Experience
Essential Criteria
Experience of working in a finance environment.

Experience of researching, understanding and collating large amounts of data

Experience of manipulating large amounts of data electronically.

Experience of preparing and explaining complex calculations.

High level of competency in the use of IT including integrated housing management systems and Microsoft Office© products, particularly Word, Excel and Outlook

Desirable Criteria

Experience of leasehold management and service charge calculation and management in the social housing sector.

Basic accounting or bookkeeping qualification

Knowledge
Essential Criteria
Basic understanding of Landlord and Tenant Law, Commonhold and Leasehold
Reform Act 2002 and the legal processes for managing properties held on long leases.

Basic understanding of the regulatory framework under which residential leasehold service charges are prepared.

Understanding of the systems and processes to be used for the recording of accounting data to be used in the calculation or residential leasehold service charges

Knowledge of the terms of leases and the rights and responsibilities of freeholders and leaseholders

Knowledge of the way in which Local Authorities and/or ALMOs are organised and conduct their business

Skills and Abilities
Essential Criteria
A high level of analytical, verbal and numeric reasoning skills

A high level of technical competence with spreadsheet packages

Ability to develop and learn

Ability to communicate clearly and effectively with colleagues and service users

Effective communication skills face to face and on the telephone

Ability to present a professional image of the ALMO and its service

Ability to work flexibly, be self motivated under pressure and manage own workload to meet target deadlines

Ability to work effectively both alone and in a team environment